Visited the store last weekend (Croydon branch) and had the BEST customer service from Alison & Cece. Their knowledge and patience was incredible and they had the answer for all of my questions. I cam... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went in to H Samuel Croydon today to but my wife an anniversary necklace. Oscar was fantastic: thoughtful, kind and insightful. The prices are v good for what looks like an excellent product. The mana... Se mer
Definitely I won’t be buying there again. I bought gold earrings today, however, decided otherwise after an hour and wanted to return them. The lady was nice to sell it to me but her attitude changed... Se mer
Företaget har svarat
Had my ears periced at h.samuel croydon on Saturday by jeylan. Amazing other than a pinch I've had no pain or problems and they look amazing 😊 really happy would highly recommend.
Företagsinformation
Om H.Samuel - Croydon
Skrivet av företaget
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Kontaktuppgifter
37-38 The Mall, Whitgift Centre, CR0 1UP, Croydon, Croydon Whitgift, Storbritannien
- 02086814698
3,2
Medel
44 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Your service is a diamond too
Your staff is warm, friendly and professional. Very familiar of the product i was interested in. He has a good memory of his customer. It was a nice feeling to be remembered and have that opportunity for the buyer-seller socialisation. This interaction is one aspect of online shopping that is missed. For this reason i always visit your store because i look forward to meeting and have a brief chat with your staff. I shouldn't miss to cite too that they have an excellent dress code.
11 juni 2021
You where friendly and chat and very…
You where friendly and chat and very helpful I love my earrings 😘👍
11 juni 2021
Offensive & rude customer service
Absolutely shocked how disinterested and rude the staff member was that served me, wasn't at all helpful or approachable.
I was made to feel like a burden and a time waster even when I made a purchase and the manager wasn't much better will never shop in this store again. I spent £400 pounds on a ring and was made to feel like they just wanted to go home as it was near the end of the day.
If I could give no stars I would and I would be grateful of some one was to reach out to talk to me about my experience.
11 juni 2021
Excellent service
Social distancing was observed. The customer service was excellent. I was in and out of the shop in about five minutes.
11 juni 2021
Great customer service
Great customer service, the lady looking after us was so sweet and patient with us . It was a joy to purchase our rings there
11 juni 2021
Great Service
Great customer service, always focused on the customer needs and experience.
8 juni 2021
Helpful, polite service
Helpful, polite staff and In these difficult times, felt completely safe in the store.
19 maj 2021
The Supervisor and staff at H. Samuel
The staff at H. Samuel (supervisor) was welcoming, helpful, ready to give advice when requested.
He was willing and ready to show relevant items which matched my requirements.
He showed knowledge on the merchandise on display, and could give unbiased comments/comparison to help a customer make decision on the purchase.
He took active interest in helping all customers.
19 maj 2021
Over the counter the customer service…
Over the counter the customer service was excellent.
She advised me with different ring and based on my liking she showed me the one I was looking for.
Thank you
18 maj 2021
Beautiful sparkling ring and had such a…
Beautiful sparkling ring and had such a helpful lovely man serving me
18 maj 2021
The staff who assisted me was calm
The staff who assisted me was calm, patience even though it took me long time to make my decision on what I wanted and she respected that.
She is the best customer service I have ever come across.
Keep it up😘
18 maj 2021
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I was served by a very pleasant and…
I was served by a very pleasant and polite young man, he was very helpful and I didn’t feel rushed. Big thumbs up for customer service. All in all a good experience.
15 maj 2021
Svar från H.Samuel - Croydon
thank you for taking the time and trouble to let us know of your experience, it is great to hear you were happy with the service at our Croydon store and we appreciate you letting us know I will be sure to let the store team know – Many thanks Pamela
Great Service
We were dealt with promptly and respectfully. We were able to purchase our wedding rings on the day and with no fuss
13 maj 2021
Disappointing quality
Paid for what should have been a sturdy pair of earrings for my wife. She had been wearing them for 40 minutes at home when the weight of the earrings caused the clasp to open and one of them to fall out of her ear. Very disappointed with the quality.
13 maj 2021
Svar från H.Samuel - Croydon
Hi Iain thank you for getting in touch and I am really sorry to hear you are unhappy with your purchase. If you can give us a call please on 0800 458 1065 Option 3 we will be happy to review this for you - Many thanks Pamela
There was a young man who was very…
There was a young man who was very helpful and polite when I picked up my order, great customer service!!
11 maj 2021
Freida was very kind patience …
Freida was very kind patience understanding what I was really looking for hepint mevtobreally find mix n match for the occasion.over and above all r ok in the store.thanks
6 maj 2021
Great service.
The sales assistant, Hamsa was extremely helpful. He was knowledgeable, polite and very approachable.
6 maj 2021
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