It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... Se mer
Företaget har svarat

Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN West Midlands, Wales & West, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... Se mer
Företaget har svarat
Absolutely thrilled with world class customer service at Howdens, Stourbridge. Thanks especially to Scott for helping set up my account, keeping in contact about my order and having it exactly when... Se mer
Företaget har svarat
I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengt... Se mer
Företaget har svarat
I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was... Se mer
Företaget har svarat
The UK's No. 1 Trade Kitchen Supplier.
Skrivet av företaget
Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN, West Midlands, Wales & West, Storbritannien
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Needed units to fit a fixed space made up of multiple stacked units - with doors taller than total unit sizes. Very very difficult to sort out sizes of units available to make up stack. Sizes of doors in particular styles was even more difficult to sort out.
Having done that, in going to order we discover the sizes on your sales system are always the same as the catalogue.
Arghh.

Svar från Howdens - Stourbridge

Svar från Howdens - Stourbridge

Svar från Howdens - Stourbridge
Staff very helpful with ordering our new kitchen, nothing to much trouble

Svar från Howdens - Stourbridge
Visited Howdens Stourbridge today. I was served by Jon who was extremely helpful and friendly. Nothing was too much trouble for him and I left with plenty of ideas and prices. I will definitely be returning.

Svar från Howdens - Stourbridge

Svar från Howdens - Stourbridge
I ordered my kitchen from Howdens Stourbridge, I was recommended a fitter who never even turned up, not a good start! The kitchen was delivered and once it was in the process of being fitted it became apparent that stuff was missing, damaged and some of it wasn't even my order!! Over the course of many weeks I had to go there possibly fifteen times to sort out these problems.
I spoke to the two best blokes over these visits on the front desk John and Dean, they helped me every time, they replaced damaged items, ordered missing items gave me advice etc. The thing that really impressed me was that they never doubted my word, never questioned me but instead just helped me. It would be really good if this was drawn to the attention of the store manager and he recognises how good they are with customers, for me they went above and beyond, both knowledgeable and professional and a great attitude to customers. I have given a five star review only because of these two....thank you John and Dean

Svar från Howdens - Stourbridge
We can't praise our kitchen designer/organiser enough, Faith was really thorough, helpful, professional and enthusiastic throughout the whole process, she also organised the t.v wall and utility and we are shortly going back for bedroom wardrobes and office furniture.
Very happy with the service.

Svar från Howdens - Stourbridge
Poor service, had to make numerous phone calls and personal visits to get the correct equipment required due to poor design and measurements. Dealt with at least 5 separate people in the office for my job. They tried to blame it on my fitter. Had a huge gap at the end of the units, granted they gave me a “free” panel to fill it. Plus some sink pipes worth £50 after I asked for them. Guy on the front desk was really helpful but could not do much without a mangers approval. Will not use them again

Svar från Howdens - Stourbridge
Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

Svar från Howdens - Stourbridge
Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

Svar från Howdens - Stourbridge
I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

Svar från Howdens - Stourbridge
I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

Svar från Howdens - Stourbridge
This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

Svar från Howdens - Stourbridge
Disaster.
Incomplete deliveries with no prior communication.
Warped doors.
Damaged cabinets.
Missing and insufficient parts
No response to put things right.

Svar från Howdens - Stourbridge
Great commination from beginning to end. From initial contact to after care the staff are very willing to help.
The product is very good too.

Svar från Howdens - Stourbridge
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