Howdens - Coventry Omdömen 

We brought a Howdens kitchen with Lamona appliances 8 months ago. The combi oven fan failed. The first attempt to repair it, the company called a company who did not deal with combi ovens which I only found out when I called asking where the engineer was. Second attempt, engineer brought wrong part, third attempt engineer called to say part was damaged, fourth attempt engineer called to say he had wrong part. Still waiting on repair. Disappointed and angry is an understatement. Spent a lot of money on what feels like second rate equipment. Would have gone to Wren if I'd have known. Hindsight is a wonderful thing!!!

Great attention to detail with site visit and providing us with a kitchen 3D design. Plus we got a free hood for the extractor.

Connie was an absolute pleasure to deal with today. Helpful, informative and friendly. A realm asset to the team there!

Roger

First time ordering a kitchen from Howdens. There was a lack of communication regarding the delivery and the design didn't workthat well. After speaking with the manager, he was able to sort it all out. Provided a clear solution. I appreciate Zoe and the management's effort.

Sales person friendly and extremely helpful

APPALLING! Plagued with issues from day 1, including:

- Quotes that weren't itemised so you don't know how much ach element costs so you can price compare (despite several requests for an itemised quote);
- When an itemised quote finally did materialise, items had suddenly appeared at an additional cost that hadn't been there previously;
Then came the hard sell — “this price only available if you book in the next two weeks” Ugh!
- Designers leaving half way through the project and handing over to someone who hasn't got a clue;
- Incorrect items sent (chrome fitting instead of brass);
- Informing me that they don't have the items I requested MONTHS ago (explaining why the wrong items were included in the delivery);
- Wine coolers that--when installed--are too narrow to open, remove shelves, or hold a bottle of wine (?! Seriously ?!);
- Items specified during the design phase missing altogether from the order;
The brass “hinges” supplied, were neither brass, nor hinges, but overpriced decorative TAT that were completely unnecessary and are again flawed by design - they actually prevent the cupboard doors opening and closing properly;
- "Full-assembled" units arriving in so many dismantled pieces I lost count and the fitters had to add extra time to put it all together.

Why did I use them? For reasons unknown, they were recommended by the fitters.

However, I would NEVER recommend Howdens in a million years. If you're looking for an honest, transparent, reliable kitchen company, KEEP LOOKING!

APPALLING! Plagued with issues from day 1, including:

- Quotes weren't itemised so you don't know how much each element costs so you can price compare (despite several requests for an itemised quote);
- When an itemised quote finally did materialise, items had suddenly appeared at an additional cost that hadn't been there previously;
- Designers leaving half way through the project and handing over to someone who hasn't got a clue;
- Incorrect items sent (chromes lights fittings instead of brass);
- Informing me that they don't have the items I requested MONTHS ago (the reason why the wrong items were included in the delivery - why wasn't I contacted??);
- Wine coolers that--when installed--are too narrow to open, remove shelves, or hold a bottle of wine (?! Seriously ?!);
- Items specified during the design phase missing altogether from the order;
- "Full-assembled" units arriving in so many dismantled pieces I lost count and the fitters had to add extra time to put it all together.

Why did I use them? For reasons unknown, they were recommended by the fitters.

However, I would NEVER recommend Howdens in a million years. If you're looking for an honest, transparent, reliable kitchen company, KEEP LOOKING!

- - UPDATE - -
Despite their response below, I'm STILL waiting for someone to get back to me. Useless!

Yes they so good help full always service 10 out of 10
Glad to see you and help with anything

Very efficient service with a great customer service policy

Very helpful and knowledgeable. Explaining everything to us when planning a kitchen

Beth & Zoe always go above and beyond expectations in ensuring a first class service to myself and when I send clients in. Can’t thank them enough as it e still a confidence in my client to choose the required goods - and they always have a beaming welcoming smile too 👏👏

I am totally satisfied with the kind and friendly treatment I receive i received with the staff
Thanks
Best regards
Labh Singh Gill

Great Team of People. goods arrive when they say.

We have recently had a kitchen designed by Howdens and received excellent service from Tom. Tom was very friendly and helpful, he had a great attitude and he was very knowledgeable. He helped us go through different designs and products to design the perfect kitchen. Would definitely recommend Howdens due to the service we received off Tom - a massive credit to your team!

Friendly staff with the best price and quality after shopping around. Appears to be a easy transition from order to delivery when required as they depending on outside manufatuers. Hassle free

They gave me excellent service and advice

Always a pleasure going to my local Howdens store. So helpful and friendly, makes your morning to be greeted with smiling friendly faces.

Easy order on app, called by brach to advise of product availability, ready and waiting as promised.