Just placed an order for branded workwear for our team and the process so far has been excellent. The Visual Proof tool let us see exactly how our logo would look on the garments before paying, which... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After impulsively leaving a review at 12am about being ghosted by Hotline.co.uk, soon after I discovered that they far from ghosted me and in fact offered me a small discount in their response. Apol... Se mer
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There was a quality issue with our first order, which we needed in time for an event. We were tight on time to get the problem rectified, but Isadora from customer services was very attentive and help... Se mer
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The products, on line, lok good. The ordering proces was easy, the communication has been excellent. However, the most impressive bit of all of it was the responsiveness of your design and redesign pr... Se mer
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Företagsinformation
Skrivet av företaget
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Skrivet av företaget
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Kontaktuppgifter
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, Storbritannien
- team@hotline.co.uk
- www.hotline.co.uk
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Great service, and arrive before the issued date.
I’ll be marking more orders in the future
20 april 2026
Svar från hotline.co.uk
Thanks for your review and for choosing Hotline for your first order of Ad-Loop Keyrings. We’re pleased to hear your branded keyrings arrived ahead of schedule and that you were happy with the service. We work hard to make ordering promotional products simple, fast, and reliable for businesses across the UK, so it’s great to know your first experience with Hotline was a positive one. We look forward to helping with your future promotional merchandise orders.
Kind regards,
Customer Support
good customer service and super fast…
good customer service and super fast delivery of items ordered - thank you
10 april 2026
Svar från hotline.co.uk
Thanks so much for your review. We’re really pleased to hear you were happy with both the customer service and the fast delivery of your lanyards. We appreciate your order and hope to work with you again soon!
Thanks
John
Customer Support
Communication was prompt and…
Communication was prompt and responsive. Turn around delivery time was amazing.
4 maj 2026
Svar från hotline.co.uk
Hi Tony,
Thanks for the great feedback. We're really pleased to hear you were happy with the communication and impressed with the turnaround time on your Express Value Recycled Plastic Trolley Coins.
If something’s needed fast, the Express Trolley Coin is always a great option.
We appreciate you taking the time to leave a review and hope to work with you again soon.
Thanks
John
Customer Support
Ordering was easy
Ordering was easy, I will tell you more when I get the jute bags and see the finished product, which I hope will be quality items.
Thank you.
8 maj 2026
Svar från hotline.co.uk
Hi Joy,
Thank you for your lovely review. We’re really pleased to hear that ordering was easy.
We’re confident you’ll be happy with the finished quality when they arrive. The design looks great, and we always aim to make the process simple and stress-free from start to finish.
Thanks again for choosing Hotline, and we look forward to hearing what you think once you receive them.
Thanks
Customer Support
Repeat order due to service and quality
This is a repeat order but a different pen, love the easy ordering, the ability to preview and 'tweak' before committing to purchase. All our previous items have been great quality
7 maj 2026
Svar från hotline.co.uk
Hi Caroline,
Thanks so much for your repeat order and for taking the time to leave such a lovely review.
We’re really pleased to hear you’re happy with the Curvy Plus Pens and that you found the ordering process easy again. Being able to preview and tweak your design before ordering is exactly why we offer our free Visual Proofs™, so it’s great to know that helped give you confidence before going ahead.
We also really appreciate your comments on the quality of your previous orders. We look forward to helping with your next project.
Thanks again,
Oliver
Managing Director
very helpful
6 maj 2026
Svar från hotline.co.uk
Hi Rashid,
Thanks for the 5-star review. We really appreciate it.
Glad to hear you found the team very helpful. We’re always here to make the ordering process as easy and straightforward as possible.
Thanks again for choosing Hotline.
Kind regards,
Isa
Customer Support
Quick but poor quality
The products are quite poor quality. The service was fast through and they all came on time.
14 april 2026
Svar från hotline.co.uk
Hi
Thanks for your feedback. We’re pleased to hear your order arrived quickly and on time.
We’re sorry to hear the products didn’t meet your expectations. We always want customers to be happy with the quality of their order, so it’s disappointing to hear this.
This is the first time we’ve been made aware of any concerns with your order. If you’d be happy to share a little more detail with our support team, we’d love the chance to look into it further and help where we can.
Kind regards,
John
Customer Support
Happy with the pens but…
Happy with the pens. The delivery and communication was not good though - I had to check through to the tracking to see when they might arrive and then to find out that they had been delivered to a neighbour. No email/message/note through the door - nothing.
*Edit: as demonstrated here with this response to my review, communication from Hotline itself (delivery excepted) was really good. Hopefully the courier used can up their standards. Many thanks for your reply, John!
14 april 2026
Svar från hotline.co.uk
Hi Lucy,
Thanks for your review and for your order. We’re really pleased to hear you’re happy with your branded pens.
We’re sorry the courier did not leave a calling card. Your order was dispatched earlier than expected, which is always what we aim for, and tracking was available throughout via our online portal, but we completely understand how frustrating it is when a parcel is left with a neighbour without any notification.
We appreciate the feedback and will pass this on to the delivery team, as we know clear communication during delivery is important.
Thanks again for choosing Hotline and we hope to help again in the future.
Thanks
John
Customer Support
Ease of use of their website
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issues.
1 maj 2026
Svar från hotline.co.uk
Hi Leighton,
Thanks for the great feedback. Glad to hear the website, proofing and ordering process felt straightforward. That’s exactly how we’ve designed it.
Your Visual Proof lets you see everything clearly before production, so there shouldn’t be any surprises when your order arrives. We’re confident you’ll be just as happy with the final products.
If you need anything in the meantime, our Support Centre is always there to help.
Thanks again for choosing Hotline.
John
Customer Support
The process of ordering was easy and I…
The process of ordering was easy and I got a n excellent image of the product I was buying
3 maj 2026
Svar från hotline.co.uk
Hi Paul,
Thanks for the great feedback. Glad the ordering process was straightforward and that the Visual Proof™ gave you a clear view of the mugs before buying.
That’s exactly what our free Visual Proofs™ are for, helping you see your design on the product in around 20 minutes so you can order with confidence.
We appreciate your support and hope the Hampshire Duo Colour Mugs go down well.
Thanks
John
Customer Support
Excellent customer service
Excellent customer service, worked well to find the perfect solution.thank you
1 maj 2026
Svar från hotline.co.uk
Thanks for the great feedback, we really appreciate it.
Glad we could help you find the right solution and keep everything simple along the way. If you need anything else, we’re here to help.
Best of luck with your event!
Thanks
Chris
Customer Support
Svar från hotline.co.uk
Thanks Brian, we really appreciate your feedback.
Great to hear the re-ordering process was so straightforward. The portal is built to make repeat orders quick and hassle-free, so you can get the same product again without starting from scratch.
Pleased the pricing worked well for you too. We focus on keeping costs competitive while delivering reliable print quality and fast turnaround.
Thanks again for your order, we look forward to helping with the next one.
Thanks
John
Customer Support
Highly recommend
Easy to order, efficient quick delivery and great quality products, thank you!
20 april 2026
Svar från hotline.co.uk
Thanks for your review.
Brilliant to hear you found everything simple to order and that the notebooks and pens arrived quickly and met your expectations. That combination of speed, quality and ease is exactly what we aim to deliver on every order.
When you’re ready to top up, you can re-order the same products in just a few clicks through your online account, making it even quicker next time.
Thanks again,
Customer Support
Easy communication for a repeat order…
Easy communication for a repeat order with the artwork eventually finalised. Only slight error was the font size was printed smaller than previously done.
9 april 2026
Svar från hotline.co.uk
Thanks for your review, James.
Great to hear the repeat order process was smooth and that communication was easy. We aim to keep everything straightforward, especially for returning customers.
We’re sorry to hear the font size wasn’t quite as expected on this run. As this hadn’t been raised with us before, we’d be happy to look into it further for you. Alternatively, for future orders we can adjust the artwork to increase the text size and better match your previous design.
Thanks again for your continued orders, we really appreciate it.
Thanks
John
Customer Support
Really easy to deal with
Really easy to deal with, no fuss and a competitive price that swung it
28 april 2026
Svar från hotline.co.uk
Thank you for the great feedback.
We’re really pleased to hear you found everything easy and straightforward. Clear ordering and competitive pricing are a big part of what we offer, so it’s great to know that made the difference.
We also provide free 20 minute Visual Proofs™, so you can see exactly how your logo will look before placing your order, keeping things simple and low risk.
Thanks again for choosing Hotline. We look forward to helping with your next order of branded promotional products.
Thanks,
Customer Support
Very helpful
28 april 2026
Svar från hotline.co.uk
Hi,
Thanks for your review and for coming back to us again for your full colour mugs, it’s really appreciated.
Great to hear you found the team helpful. We focus on keeping everything straightforward, from artwork through to delivery, so you can order with confidence. The free 20 minute Visual Proof is there to make sure everything looks exactly right before you go ahead.
If you need more for your next project, you can quickly reorder through your account in just a few clicks.
Thanks again,
Customer Support
So simple to use
27 april 2026
Svar från hotline.co.uk
Hi Mick,
Thanks for the review and for placing another order with us. Great to see you coming back again for your biodegradable carrier bags.
Really pleased to hear it’s been simple to use. The “buy again” feature in your account is there to make repeat orders quick and hassle free, especially when you’re reordering the same product.
If you ever want to make any changes, you can still check everything with a free 20 minute Visual Proof before ordering, so you know exactly how it will look.
We appreciate the orders :)
Thanks,
John
Customer Support
Great service
Simple process on the website, really great product, just what I hoped it would be and excellent customer service. Thank you.
17 april 2026
Svar från hotline.co.uk
Thanks for the great review.
Glad the website was easy to use and everything came together just as you expected. Those 100% cotton tote bags are a solid choice for quality and print clarity, so it’s good to hear they delivered.
We also offer free 20 minute Visual Proofs™, so you can see exactly how your design will look before ordering. It keeps things simple and low risk, especially for repeat orders or new artwork.
If you need more printed tote bags or other branded products, we’re here to help.
Thanks again,
Customer Support
The price was right
The price was right, the order was quick and the print was clearer than I expected. Thankyou!
3 april 2026
Svar från hotline.co.uk
Hi James,
Thanks for the great feedback. Glad to hear the price, speed and print quality all delivered, especially that the print came out even clearer than expected.
We’re pleased the Visual Proof helped you see exactly how your design would look before going ahead. It’s all about keeping things simple and making sure there are no surprises.
Appreciate you choosing Hotline and hope we can help again soon.
Thanks
John
Customer Support
Svar från hotline.co.uk
Hi Janet
Thanks for taking the time to leave a review.
Really good to hear the ordering process was quick and straightforward, and that your delivery arrived so quickly.
We appreciate your order and hope to see you back on the website again soon.
Thanks,
Customer Support Team
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