Hospitality Centre Omdömen 

ADAM ALWAYS SORTS ITS OUT ...been dealing with him for over 3 years and a breath of fresh air than delaing with others who promise something than bury their heads in the sand exceptional service and customer commication always love

Paul Sahib

Amazing experience! Will definitely use the hospitality centre again. They made everything easy. Thank you

This experience was absolutely unique, we can‘t be thankful enough and can only recommend this service.
Our concert tickets were organized by the team, we had almost nothing to do (only signing, paying and exchanging a few details) and got tickets within the area of the best seats.
Handling was very easy and always very personal and we will come back for sure.

First time using this company. I should of researched more perhaps.
I booked and paid for tickets and i was expecting information on the process of getting the tickets and what seats they were.

Nothing. So i had to keep asking. It would be 2weeks before the gig that the tickets get released. I thought that was sketchy and i thought i had been scammed. Anyway, i messaged again to ask what setas they were. We were told block 205 or something but really good seats.
I then kept contacting them wanting to buy more tickets for the following night as well, but was completely ignored

Anyway, maybe 5 days before i get the seat info and etickets. The etickets looked terrible and and embarrassing. We paid alot of money but whatever, then we got to our seats and they were so far away. The whole thing was not worth the money.

We surprised my nieces with tickets to Ariana Grande, they had an amazing time. From booking the tickets to getting them into the venue was a really smooth process. I dealt for Adam who was so helpful, he replied to my emails quickly and nothing was too much trouble would 100% use again and I have 2 very happy nieces

From start to finish the experience was excellent, food was excellent, drinks ok, probably need more range for us fussy folk😂 but all in all given the 5 star treatment. And will book again soon

great communication, ease of booking

good overall, the goodie was a bit disappointing

We had a great time - thanks to your team

Bruno Mars July 2026

Very well organised and everything went smoothly

Having paid £600 per person for the hospitality experience, I expected a premium level of service and facilities. Unfortunately, the experience fell far short of what was advertised and what I believe was reasonable for the price paid.Upon arrival, I was shocked to find there was nowhere to sit, meaning we were left standing around for a considerable time. This was extremely disappointing, particularly as seating is something I would expect to be included in a hospitality package.

The food was also very poor. Rather than a high-quality dining experience, we were served miniature burgers, and the so-called "candy store" consisted of a member of staff simply opening bags of Haribo sweets. This was far from the premium hospitality experience we had paid for.

Although complimentary drinks were available, the selection was limited and did not reflect the standard expected of a £600 hospitality package.

To make matters worse, once the show had started, we were unable to use the hospitality toilets and instead had to queue for the public facilities. This completely undermined the purpose of paying for hospitality and was another example of the poor value for money we received.

I was also extremely upset by the way I was treated by a member of your staff. While making my way through the venue, I was stopped and asked to prove that I had a hospitality wristband. This was despite the fact that wristbands had already been checked when entering and leaving the hospitality suite. I genuinely felt as though I was being treated like a criminal, as if I had somehow gained access without authorisation. What made the situation even more upsetting was that the staff member did not stop or question anyone else around me before simply walking away. I found his attitude discourteous and completely unacceptable.

I reported this incident to a female member of staff at the time, and she agreed that the way I had been spoken to and singled out was out of order. While I appreciate that security checks are necessary, they should be carried out respectfully and consistently, not in a way that leaves paying guests feeling embarrassed or unfairly targeted.

Overall, I believe the hospitality package was extremely poor and did not justify the price paid. Paying £600 per person for what was advertised as a premium experience represented very poor value for money. Between the lack of seating, disappointing food and drinks, restricted facilities, and the unacceptable treatment by a member of staff, the experience fell well below the standard that should be expected.

We had the best time seeing Bruno Mars!! What a show!!
The whole experience exceeded our expectations, from my first communications with Adam until the final song on Saturday night!!
I was really grateful for Adam's help when we first enquired about tickets, and then when new dates were released. The communication through the purchasing process and up until the event day was great.
Our seats were fantastic, and the whole hospitality experience was fab! We will definitely look to purchase tickets for future events.

Fantastic experience and I would definitely use it again

Great reliable

From the minute we booked tickets to the time we got to the venue was top quality

Good communication always helpful

Fantastic customer service from Adam at the Hospitality Centre. After trying unsuccessfully on multiple days to obtain BTS tickets on Ticketmaster, I sent an enquiry to the Hospitality Centre asking about hospitality packages. Adam explained all of the options, answered all of my many questions with great patience, and helped me with the payment process. Booking was very easy and the experience at Tottenham Hotspur Stadium on the evening of the concert was exceptional. We had great seats, access to merchandise and the facilities were close by and easy to access before during and after the show. Highly recommend!

First time using e-ticket and staff very helpful in allaying my concerns. Would use them again without hesitation.