Hook & Flanker Omdömen 

325
TrustScore 2 av 5

2,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Thankfully last update. Just received this from my bank. “We've got an update on your dispute with HOOKANDFLANKER.CO.UK. Your dispute was successful. Since our last email, we haven't heard back f... Se mer

Betygsatt 1 av 5 stjärnor

Placed an order which took weeks to arrive only to find half the order. Contacted them via the online portal and no communication whatsoever. The rugby shirt I did receive is too small for my son so... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Placed an order & received within two weeks. More than impressed with this turn around considering it is a one man business. If you want good quality you must understand the time that goes into that!... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

WARNING! Do not buy anything from this company, they don't dispatch anything to you but take your money, don't respond to any emails or messages. They're happy to post on instagram a few times a day... Se mer

Företagsinformation

  1. Klädbutik

Skrivet av företaget

The new face of rugby fashion.


Kontaktuppgifter

2,1

Dålig

TrustScore 2 av 5

325 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 8 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,1

Alla omdömen

(325)

162 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Quality item with bonus of supporting a small company

Great to support a small company in purchasing a quality item. Was kept informed of issues and received my item, which was perfect. Am now considering a collab for my rugby club for whom I am the main buyer.

3 januari 2025
Omdöme utan inbjudan
Logotyp för Hook & Flanker

Svar från Hook & Flanker

We are so glad you love your order!

Betygsatt 5 av 5 stjärnor

Burgundy fleece - love it!

I ordered the burgundy fleece and love it. The fit is exactly right and the quality matches my fleeces from north face. I had a delay with the delivery, to be expected from any business around Christmas time, but I was constantly informed of progress. I would highly recommend.

7 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really excellent product

Really excellent product. Ordered fleece for my son for Christmas. I had email contact throughout, even when they were struggling to fulfil orders. Kept me up to date with delivery dates etc. Sadly a small business that grew big overnight and fell behind on orders, don’t judge them by that alone. The product is great and well worth ordering, give them a go you won’t be disappointed.

23 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If I could rate zero I would.

If I could rate zero I would.
No integrity
Can not be trusted
They do nit fulfill orders, refund or replace.
I am now going to report them to trading standards.
Do NOT use this company.

16 januari 2025
Omdöme utan inbjudan
Logotyp för Hook & Flanker

Svar från Hook & Flanker

Hi Christine I am so sorry for the experience you have had with my company. I have single handedly made and packed over 3,000 orders and I am sorry that I dropped the ball on your order. If you send us an email I'd be more than happy to make things right

Betygsatt 4 av 5 stjärnor

Great company great product

Small company and parcel slightly delayed due to xmas but great comms and very well made fleece definitely worth the wait. Would order again. Thanks

25 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great fleece

Great fleece - quality is fab! It arrived within days of ordering, which considering it was between Christmas and NY I was really impressed with!

9 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Support small businesses, but inexcusable customer services

Don’t appreciate the reviews stating check spam or compare to amazon - i’m well aware it’s a small company, it’s why i opted to order from them. i’ve ordered from small companies before and have encountered delays or difficulties from small manned operations, but since ordering 2 months ago i’ve had zero communication - no ‘weekly updates’, no tracking, no reply to several emails to customer service just to ask what’s going on. i had entirely assumed it was a scam business and accepted i won’t get my money back until i saw the other reviews where it does eventually appear/refund issued so fingers crossed! don’t believe only 40 have been neglected and if only 40 - these could easily have been communicated in a single email. really poor and with regret won’t be recommending

10 januari 2025
Omdöme utan inbjudan
Logotyp för Hook & Flanker

Svar från Hook & Flanker

Hi Lamiya, I am so sorry for the experience you have had with us. I understand your points surrounding no communication. We have been sending out weekly comms as quite frankly I didn't have the resources to reply to emails etc. I have now brought in a customer service team to help me. Please send us an email and we will do what we can to make things right

Betygsatt 5 av 5 stjärnor

Love Hook & Flanker...

Great choice and fantastic communication especially around Christmas deliveries.

Superb website, easy to order with quality items that fit really well. Would buy from again.

11 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely fleece

Ordered the nations fleece for my wife as a gift and she absolutely loves it. Great quality, finished to a high standard.

10 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fabulous fleece

Fabulous fleece, great styling and great price. A small business who keep you updated on your order’s progress. Excellent communication. I will order more from this great brand.

9 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great quality and service

Ordered a fleece for my son for Christmas. The item arrived in good time and is beautifully made - he is delighted with it. Will be ordering one for my other son too. Very happy to have discovered Hook & Flanker - great products and excellent customer service. Will definitely support this small business in the future and am sure they will continue to strive to provide their customers with great quality items that are worth the wait.

21 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ordered a fleece and it's lovely

Ordered a fleece and it's lovely. My kids loved giving it as a present to a rugby mad dad. Yes it did take abit longer than i am sure it normally does out of the Christmas season. But I was kept updated every few days with emails and photos.

16 december 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Excellent quality fleece

I originally ordered a Hook & Flanker fleece for myself & when it eventually arrived I was delighted by the quality & workmanship of the product. It is a thick & very cosy top & I’d wanted it to be on the big size. When I tried it on, it was huge! On measuring it, it appeared to have been incorrectly labelled & was the next size up.
I ordered another one in a smaller size & it is still big, but is perfect for layering & for cold days at Murrayfield. In the meantime my husband has gained ownership of the original fleece!
Didn’t mind having to wait for my order. I’m aware how difficult it would have been as a new business having so many orders, while still doing your day job. Communication from Brad was very good, he took time out to send emails with updates.
I particularly love the elasticated cuffs & optional pull-in hem of the fleece. The fleece is thick & ultra cosy.

25 december 2024
Omdöme utan inbjudan
Logotyp för Hook & Flanker

Svar från Hook & Flanker

Thanks Helen for your order!

Betygsatt 4 av 5 stjärnor

Appreciated frequent updates re delays…

Appreciated frequent updates re delays in the delivery process pre Christmas . But the fleece arrived in time for my 14 year old grandsons birthday -one very happy young lad who is delighted with it! Thank you

11 januari 2025
Omdöme utan inbjudan
Logotyp för Hook & Flanker

Svar från Hook & Flanker

Thank you for support, it is much appreciated!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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