Thankfully last update. Just received this from my bank. “We've got an update on your dispute with HOOKANDFLANKER.CO.UK. Your dispute was successful. Since our last email, we haven't heard back f... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Placed an order which took weeks to arrive only to find half the order. Contacted them via the online portal and no communication whatsoever. The rugby shirt I did receive is too small for my son so... Se mer
Företaget har svarat
Placed an order & received within two weeks. More than impressed with this turn around considering it is a one man business. If you want good quality you must understand the time that goes into that!... Se mer
Företaget har svarat
WARNING! Do not buy anything from this company, they don't dispatch anything to you but take your money, don't respond to any emails or messages. They're happy to post on instagram a few times a day... Se mer
Företagsinformation
Skrivet av företaget
The new face of rugby fashion.
Kontaktuppgifter
ONLINE, DEVON, Exeter, Storbritannien
- customersupport@hookandflanker.co.uk
- www.hookandflanker.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 8 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality item with bonus of supporting a small company
Great to support a small company in purchasing a quality item. Was kept informed of issues and received my item, which was perfect. Am now considering a collab for my rugby club for whom I am the main buyer.

Svar från Hook & Flanker
This is a really good quality and comfy…
This is a really good quality and comfy quarter zip absolutely recommend

Svar från Hook & Flanker
The item took a little longer than…
The item took a little longer than liked to arrive but the quality of the item is first class and looks great.
Burgundy fleece - love it!
I ordered the burgundy fleece and love it. The fit is exactly right and the quality matches my fleeces from north face. I had a delay with the delivery, to be expected from any business around Christmas time, but I was constantly informed of progress. I would highly recommend.
Really excellent product
Really excellent product. Ordered fleece for my son for Christmas. I had email contact throughout, even when they were struggling to fulfil orders. Kept me up to date with delivery dates etc. Sadly a small business that grew big overnight and fell behind on orders, don’t judge them by that alone. The product is great and well worth ordering, give them a go you won’t be disappointed.
If I could rate zero I would.
If I could rate zero I would.
No integrity
Can not be trusted
They do nit fulfill orders, refund or replace.
I am now going to report them to trading standards.
Do NOT use this company.

Svar från Hook & Flanker
Six nations fleece
My order was placed during a TikTok live and was also packaged within 2 minutes of the order being placed. The quality of the item is amazing!
Great company great product
Small company and parcel slightly delayed due to xmas but great comms and very well made fleece definitely worth the wait. Would order again. Thanks
Small company who had a massive influx…
Small company who had a massive influx of orders before christmas, great communication, great product, arrived in time for Christmas.
Great fleece
Great fleece - quality is fab! It arrived within days of ordering, which considering it was between Christmas and NY I was really impressed with!
Support small businesses, but inexcusable customer services
Don’t appreciate the reviews stating check spam or compare to amazon - i’m well aware it’s a small company, it’s why i opted to order from them. i’ve ordered from small companies before and have encountered delays or difficulties from small manned operations, but since ordering 2 months ago i’ve had zero communication - no ‘weekly updates’, no tracking, no reply to several emails to customer service just to ask what’s going on. i had entirely assumed it was a scam business and accepted i won’t get my money back until i saw the other reviews where it does eventually appear/refund issued so fingers crossed! don’t believe only 40 have been neglected and if only 40 - these could easily have been communicated in a single email. really poor and with regret won’t be recommending

Svar från Hook & Flanker
Very good quality fleece
Very good quality fleece. Ours arrived before Xmas too 👍
Love Hook & Flanker...
Great choice and fantastic communication especially around Christmas deliveries.
Superb website, easy to order with quality items that fit really well. Would buy from again.
Jumper I ordered is lovely and family…
Jumper I ordered is lovely and family member was very pleased with it and good service was informed all along the way about my order. Would definitely use again.
Lovely fleece
Ordered the nations fleece for my wife as a gift and she absolutely loves it. Great quality, finished to a high standard.
Fabulous fleece
Fabulous fleece, great styling and great price. A small business who keep you updated on your order’s progress. Excellent communication. I will order more from this great brand.
Great quality and service
Ordered a fleece for my son for Christmas. The item arrived in good time and is beautifully made - he is delighted with it. Will be ordering one for my other son too. Very happy to have discovered Hook & Flanker - great products and excellent customer service. Will definitely support this small business in the future and am sure they will continue to strive to provide their customers with great quality items that are worth the wait.
Ordered a fleece and it's lovely
Ordered a fleece and it's lovely. My kids loved giving it as a present to a rugby mad dad. Yes it did take abit longer than i am sure it normally does out of the Christmas season. But I was kept updated every few days with emails and photos.
Excellent quality fleece
I originally ordered a Hook & Flanker fleece for myself & when it eventually arrived I was delighted by the quality & workmanship of the product. It is a thick & very cosy top & I’d wanted it to be on the big size. When I tried it on, it was huge! On measuring it, it appeared to have been incorrectly labelled & was the next size up.
I ordered another one in a smaller size & it is still big, but is perfect for layering & for cold days at Murrayfield. In the meantime my husband has gained ownership of the original fleece!
Didn’t mind having to wait for my order. I’m aware how difficult it would have been as a new business having so many orders, while still doing your day job. Communication from Brad was very good, he took time out to send emails with updates.
I particularly love the elasticated cuffs & optional pull-in hem of the fleece. The fleece is thick & ultra cosy.

Svar från Hook & Flanker
Appreciated frequent updates re delays…
Appreciated frequent updates re delays in the delivery process pre Christmas . But the fleece arrived in time for my 14 year old grandsons birthday -one very happy young lad who is delighted with it! Thank you

Svar från Hook & Flanker
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







