Honda UK Omdömen 

After 2.5 years of owning a new Honda HR-V Advance Style purchased from Wimbledon Park Honda, I feel compelled to share my disappointing experience. Despite initially being excited about the vehicle, the quality and customer service have been far below expectations.

First, I was mis-sold insurances worth over £1,000. The salesperson made me believe these were official Honda insurances and assured me of an easy claims process. However, when I attempted to make a claim, I discovered that this was not the case, and the insurances were essentially useless. I was misled about the coverage and the process, resulting in a significant financial loss and frustration.

Additionally, the quality of the HR-V Advance Style has been disappointing. Within a short period, the leather on the driver's seat started to crack, as shown in the attached photo. Despite the vehicle being under warranty, my claim was rejected. Honda insists that the damage is not a manufacturing defect and that the seat has been ripped. However, even an untrained eye can see that there are no marks indicating the seat was ripped—it clearly shows poor leather quality.

Overall, my experience with Wimbledon Park Honda has been extremely disappointing. I expected much better quality and service from a brand like Honda. Based on this experience, I would not recommend Wimbledon Park Honda to others and will reconsider my future with the Honda brand.

Staff especially Ben were brilliant. Very friendly very helpful really really lovely.

Just purchased a car from Honda Orpington. Fantastic service from Alanah talked me through everything I needed to know. Very friendly staff, I'll definitely be using Bradley's at Orpington for service and repair. Thanks Alanah,

Just another fine example of Honda trying to scam customers out of £700 for parts they don't need. I proved it to them and they don't like it. Question is what is Honda going to do about it
Honda are wondering why sales have dropped of a cliff - This is why
Shame on you Newcastle Motorcycles service

I have been a loyal Honda customer for 16 years having bought 4 new cars and had all cars serviced at a Honda dealership. I trusted Honda as they were reliable and backed by excellent customer service. However this has now changed. I was disgusted by both the Honda dealership and Honda Customer Service’s refusal to replace a part under warranty that was clearly either a manufacturing fault or not fit for purpose. I am sorry to say that I will never buy another Honda. Well done Honda you have lost a loyal customer!

Overcharging, poor customer service and make excuses for failed parts. I was told that a part had failed due to low usage! Is 18500 miles in under 2 years, low? Clearly a manufacturing fault as this is 2 in under 2 years. Will never buy another Honda and never go to another Honda dealership for service or repairs. I’m done!

Bought a ENY1 on PCP and was pressured by the dealer to collect by the end of January to get the deal.
Two weeks later Honda HALFED the PCP costs for the car….
They knew this was going to happen and we feel we have been duped.
It’s a great car but we will never have another Honda because of this misleading practice.

Honda are denying there is an issue with certain models made during 2020, namely CRV and Jazz models which suffer with a braking problem. They claim the part that failed is a part that lasts the lifetime of the car. The cost of this has been £3500. Upon speaking to the local dealer he stated he has 5 other cars in with the same issue, I then phoned another local dealer in Salisbury and they have 4 cars in for exactly the same issue.

Honda Cheshire oaks. Have had my car which us registered to my disabled bay for over 6 weeks now. I've emailed phoned live chat.... All promising to call with in 24 hours. Not once have they called. It was recalled on 8th March for 1 day we haven't had it back since then. No explanation of what's wrong with it.ect everytime we have rang they say the same it hasn't been looked at yet. This has had a massive impact on my disability on my quality of life. If we where given any information around this we could have made adjustments we have been left in limbo. They say they trade by the hole croft promise. They have failed on every one of there promises. My son is my carer and also works it's costing him 11 pounds daily to get to and from work he's my driver. Its outrageous the way we have been treated. I've been a prinsoer in my own home due to not having my car it's unacceptable....... please stay as far away from this dealer Cheshire oaks they have 0 customer care 0 compassion. 0 people skills.

I am disappointed with the parts availability from Honda Australia. My Honda Civic 2018 is in need of seat belt replacements, and it's utterly unacceptable that I've been informed it will take three months due to parts being unavailable in Australia.
Honda response about parts enquiry
Thank you for your further contact regarding your Honda CIVIC 2018 where we wish to advise the following.
Your case reference is:0067xxxx
We have been trying to get in contact with you via mobile phone to advise the following.
Please be advised the ETA date for the part is the 2nd week of April.
Once the part arrives Rex Gorell Honda will get in contact with Werribee Accident Repair Centre to facilitate the repair.
Should you require further assistance, please do not hesitate to email or call on 1800 804 954 and please ensure you quote your case number.
Kind Regards,
Sophia | Customer Relations | Honda Australia
T: 1800 804 954 | E:
Our dream is to leave blue skies for our children - please consider the environment before printing this email
* Store Location: Honda Australia

This review isn't so much about the quality of the repair, more about the horrendous cost of getting a Honda car fixed.

Honda used to stand for quality and reliability, but these days Honda seems to have dropped their quality standards - and raised the prices of getting their cars repaired.
A Vertu Honda garage has quoted £2,800+ to replace an EPS steering rack on a Honda CRV.
Not only that, they said that although it might take months to get the parts and fit them, their quote was only valid for 10 days...

Chloe the service advisor was very helpful and helped the visit go smoothly explaining the MOT procedure

If there was an option for no stars, I would use it.
The overall customer service experience must be reviewed without fail.
The transaction was initially straightforward; with the exception of colour choice, it was a like for like trade in/purchase from a 22 reg for a 24 reg HRV Advance Self Charge Hybrid.
Just like the 22 reg, the new vehicle was to receive added features (as requested) at the dealer when it arrived.
The order was placed in Nov 2023.
The 'salesman' found it difficult to place the order, difficult to understand our needs and requirements; and what started out as a ten minute visit to sign for the order turned into an hours' fiasco.
Since placing the order, communication was terrible; we had to call him and often with no call back. Issues in the middle east started and excuses regarding shipping were used, when in fact we discovered they use another route. We were fobbed off with maritime law and ship Captain decisions. That's not our problem. Rudeness was often thrown in for good measure.
When we asked for UK number plates for European driving, we were quizzed with 'Well, what do you want them for?'
With bad continuing communication and no customer empathy later, the order was cancelled. They tried to win us around with an unregistered HRV I earlier spotted on the external forecourt. No thank you, it's not what was ordered and we won't be returning again.

I bought a New 125cc Supercub on 23rd August 2023. I love the bike and have done 4000 miles .
I took it back to the dealer 500 miles ago with a half volume horn and indicators that flash irratically. They checked the bike under warranty but did not resolve either problems saying that they did not occur when I took the bike in . Now my battery is dead too . I have to bump start it every time .
This after only 4000 miles . The bike is only 7 months old . I was under the impression that Honda is a well made reliable machine . Not happy. I will be taking the bike in soon for its second service and will be pushing for all to be fixed next time . Dewi Richards . CORNWALL

Never again Honda!!! If the car breaks down it's painful!!! The first thing to say is that the diagnostic software is not able to determine the problem, but makes attempts to replace parts until the car resumes normal operation; the second thing is that you will have to pay for all the replaced parts even if they were good.
My Honda HR-V suddenly went into an emergency mode which limited it to 2,000 engine rpm, took it to the garage the diagnostic system said P0087 Low fuel pressure and suggests replacing the fuel pressure sensor Rail, it's a shame that the Rail sensor (€30) is supplied with the entire flute which is a metal tube that costs more than €1,200, I waited 4 weeks for the part and once replaced nothing changed!! at this point the high pressure pump was ordered for another €700 which by pure luck solved the problem, because otherwise the next step would have been to change the injector KIT for another €900.
Throughout this whole story I have been in contact with Honda Europe customer support, who on the phone was very kind and understanding, telling me that it was absolutely not right that I had to pay for good parts, but in the end they replied "it's not our problem", Honda didn't even offer a free periodic service and I also had to pay for the parts which were good.
It is my opinion that Honda garages are only good if you have to have a service done, I don't see any expertise for troubleshooting other than relying on a buggy diagnosis system!!

First of all, calling Honda UK on the customer line is a nightmare and if the call is not answered the call will be on hold and cut off after 20 minutes.

Holden Honda in Norwich since run by Tim Holden have become greedy and dishonest.

Have had my new Honda hybrid,automatic now for a month and love it. Bought from the Honda in Cribbs Bristol. Must commend Joe Faulkner for his patience, care and kindness. I am an older driver and found the change to an automatic daunting and all the other new devices on our HRV . However, I love our new car it’s fab and thanks to Joe the transition was so easy and stress free.

The actual service and products used during the service are fantastic. I cannot thank it fault the Derby team at all, excellent customer service, warm friendly and knowledgeable. The MAJOR issue comes from those employed at Head Office who then constantly harass you by calling you twice every single day to try and offer a service plan. This was all covered by the team at Derby but Head Office seem to believe they have the continued right to bombard and harass you all week! Spouting GDPR at my other half as the reason as to their calling is a joke! It’s people like this that honestly put me off having another vehicle from Honda, something which the Derby team know I have been considering.

I had tried to access your telephone calls to my iphone followng the AA call out to my home but my phone is is not working properly but I think this is what you wish to know:
My Honda Hybrid wouldn't start last Wednesday 14/2/24 so I contacted AA and I had an immediate response from "Mark" who said that he could probably arrive at my home by 12.30pm. He arrived just before 12 noon and discovered the problem, spoke with Honda Yeovil to check on one or two things and replaced the starter battery which had failed - it was the original one and 4 years old. I have been a member of AA for many years and my relience on my membership is confirmed by Mark who this solved the problem very quickly and efficiently.