Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,9
3 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I attended a Spa day with a friend and found the facilities first class. A special mention to Rebecca, a spa therapist who tailored my massage to suit my needs which was exceptional. The lunch included in the day again was very good and I will definitely return.
I don’t even know where to start.
It took me 20 minutes to reach reception to order room service- nobody is picking up the phone.
Dinner- greeted with a “not really happy to see you” attitude sat down at a dirty table (nobody cared to clean it- I had to explicitly ask for it)
Drinks arrived after the starter which was put down on the - yes you’re right- dirty table.. also no cutlery of course.
Was charged for the toiletries - £35/used bottle nobody mentioned it before, never in my life in a hotel on this “level” I had to pay for that- not when paying £700 per night.
Sent an email to express my frustration - nobody bothers to reply.
Disgraceful.
Birthday spa trip for four ladies aged 28-59 :twighlight session.
Firstly must acknowledge that this is a stunning property in beautiful grounds with very pleasant and helpful staff (particular thanks to Monica at the spa, who despite being very busy went out of her way to get us drinks).
However, our spa session was spoilt by several things, a few of them being health and safety hazards.
1. My youngest daughter almost suffered a nasty accident in the sauna as the bottom seat was broken and as she stepped onto it to go to the top seat, it gave way and she fell. Luckily she spotted the problem just as she placed her foot down and so was able to put her arm out to steady herself. We reported this and the sauna was then closed.
2. Unable to use sauna for rest of session.
3. The hot tub is made of metal and slippery to get into. On top of that, the step down into the tub is approx a 2ft drop and makes getting in very precarious. I for one, being the eldest, also needed assistance to step back up to get out. Very embarrassing. This has never happened in any other hot tub I have used. I think for younger more agile users it would not be such a problem but even my 41yr old daughter said she didn't feel safe getting in.
3. A broken join on one of the rubber tiles on the floor of the steam room meant that I was taken aback by a sudden sharp pain in my foot when I stood on it. It was just inside the door to the right.
4. Pool temperature was tepid at most and explained why so many guests (including us) were avoiding a swim. Disappointing for what was supposed to be a heated pool.
5. When we were first shown into the spa by the gentleman at reception, we asked for 2 things. It's a shame he completely forgot to do one of them!
6. Shame the poolside bar closed so early with no obvious means of an alternative.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
