My order was missing as it was collected by another customer. I had to wait for this issue to be resolved and get a new item.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had to collect a click & collect. The staff were helpful sorting this, and for cancelling another order from another branch. This was helpful as they found what we needed at this branch in the cl... Se mer
Richard Moloney of Homebase Sevenoaks was exceptional in helping my Wife with her choice of Shower Room to replace our old Bathroom! His recommendation of Paul Collins of IFit (Installer) was fully ju... Se mer
Not happy. Required 4 tins of paint (buy one, get one half price). Website said store had stock, so ordered. Only 3 available and third would have been full price so just took 2. Have to wa... Se mer
Företaget har svarat
Företagsinformation
- Heminredningsbutik
- Försäljare av badrumsartiklar
- Gör-det-självbutik
- Möbelaffär
- Trädgårdsbutik
- Försäljare av köksmöbler
Om Homebase - Sevenoaks
Skrivet av företaget
Homebase
Skrivet av företaget
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktuppgifter
Sevenoaks Retail Park, Old Otford Road, TN14 5EW, Sevenoaks, Kent, Storbritannien
- 0345 640 7119
4,4
Utmärkt
82 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good availability f products both in…
Good availability of products both in store and online. Would be nice if free shipping was applied to products only available for delivery online and not available for click and collect, but otherwise all good. Sevenoaks staff are always very friendly and helpful.
9 februari 2024
Everything I needed today was on…
Everything I needed today was on display the staff were helpful and cashier Carole for friendly helped me to my car
9 februari 2024
Omdöme utan inbjudan
Poor description
Costumer service and pre- order website very good. The photo made the product look like another item by enlarging the length visually. Having no time as a trademark I took them....it didn't work and I lost my money for the job. Homebase be honest about the product photos if it makes mutton look like lamb don't do it.
Costly experience for me, won't be using your pickup service again.
7 februari 2024
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi MANUEL,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase
Excellent service…
Vicky was great professional and a real credit to your company. I got my order in seconds. Excellent service
1 februari 2024
Omdöme utan inbjudan
Very good customer service
27 januari 2024
Omdöme utan inbjudan
Super simple.....only complaint is I…
Super simple.....only complaint is I didn't get an email saying my pick up order was ready.
14 januari 2024
Omdöme utan inbjudan
Easy to order and collect
Easy to order and collect. Friendly staff. No receipt given to me though not sure i need one for click and collect?
27 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Mr Balcombe,
Thank you for taking the time to leave us a review.
Your email confirmation is your receipt for the purchase.
Many Thanks
Team Homebase
I’d highly recommend Richard
I’d highly recommend Richard, his standard of service and professionalism is exceptional. A colleague on the shop floor suggested i chat to him after i said i was overwhelmed and stressed by my house renovation. I’m so glad i did. Richard has calmly guided me through the process and designed a kitchen, utility room and bathroom of my dreams. He took the time to listen and find out what i wanted, and helped me problem solve the numerous unexpected challenges my house threw at me. The after service throughout the fitting has been exceptional. Richard really has gone above and beyond for me, and i’m enormously grateful. He’s a lovely person too.
19 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Kaneda-MDR,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
I’d highly recommend Richard
I’d highly recommend Richard, his standard of service and professionalism is exceptional. A colleague on the shop floor suggested i chat to him after i said i was overwhelmed and stressed by my house renovation. I’m so glad i did. Richard has calmly guided me through the process and designed a kitchen, utility room and bathroom of my dreams. He took the time to listen and find out what i wanted, and helped me problem solve the numerous unexpected challenges my house threw at me. The after service throughout the fitting has been exceptional. Richard really has gone above and beyond for me, and i’m enormously grateful. He’s a lovely person too.
18 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Consumer,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Excellent service
Worked with Richard on bathroom design.
He was excellent throughout the whole process and helped promptly with small changes. Excellent after sales service as well. Recommended.
18 augusti 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Paul,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Supa Kitchen Design Service
I am so very pleasantly surprised at the expert advice and flexible service Richard has offered for the design of my new kitchen. He is so knowledgeable about every aspect which has immensely helped with the final design! What I am very impressed about is that he is contactable all the time and super pro-active. Everything you would want from a single point of contact. So refreshing, well done Richard and HomeBase Sevenoaks
13 november 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Cryojuvenate,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Amazing customer service!
Richard was so friendly and helpful, he helped us design our bathroom from start to finish and we couldnt be happier! Richard had some great ideas for the design, maximising space. Amazing customer service from Richard, would highly recommend
6 augusti 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Consumer,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Utility room
Just ordered some new units and worktops for a utility room project. Richard Maloney was really helpful and knowledgeable about all the options we could do. There was no hard selling just good advice, would definitely recommend.
11 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Amazing customer service
We bought our bathroom and kitchen from Homebase. Richard was extremely knowledgeable, helpful and thorough in helping us design our dream rooms. He went above and beyond his role to ensure we were happy. I cannot recommend him and Homebase products enough. He is a real credit to the company.
24 juni 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Nicola,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
paint and dec store
great place for my painting needs get all my paint here and brushes, always friendly staff
11 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Killian,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
The store is helpful and friendly
The store is helpful and friendly, yes their ranges could be considered dated however the team are always welcoming and helpful
10 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Steve,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
I always get excellent service at…
I always get excellent service at Sevenoaks Homebase. The people are friendly, professional and helpful.
Merry Christmas
9 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi MRS,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Great super efficient click and collect…
Great super efficient click and collect from Sevenoaks branch. Very happy with our purchases too.
4 december 2023
Svar från Homebase - Sevenoaks
Hi Annie,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
So easy,good welcome
6 december 2023
Omdöme utan inbjudan
Svar från Homebase - Sevenoaks
Hi Alan,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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