On ordering…….. you were called Homebase. I was then told by a family member that Homebase was not there anymore. Apparently you are in another shop this needs attention on your ordering app It is n... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a humidifier which had couple items missing in the box from the Leicester Putney Rd store . When I went back I spoke to Lily & Sue who were really polite and professional and attended to m... Se mer
We thoroughly enjoyed working with Jayshri to design our new kitchen. The design was just what we wanted and anything we asked was answered with ease, her knowledge is extensive! From design through t... Se mer
Friendly helpful staff. Quick click and collect delivery. Prompt accepting back of faulty item, awaiting refund. Faulty item has resulted in more costs (labour) than cost of item (paint). This still n... Se mer
Företagsinformation
- Heminredningsbutik
- Försäljare av badrumsartiklar
- Gör-det-självbutik
- Möbelaffär
- Trädgårdsbutik
- Försäljare av köksmöbler
Om Homebase - Leicester
Skrivet av företaget
Homebase
Skrivet av företaget
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktuppgifter
37 Putney Road, off Welford Road, LE2 7TF, Leicester, Leicestershire, Storbritannien
- 0345 640 7041
4,1
Bra
142 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The lady at the till was very helpful…
The lady at the till was very helpful and help me to put the item in my car
16 januari 2024
Omdöme utan inbjudan
Thank you to store manager Richard
Thank you to store manager Richard for his expertise in helping us find the right paint and for his advice on colour combinations. He is such a lovely man and gave us a lot of time and useful advice. Found some great times too for our renovations 🙂
12 januari 2024
Omdöme utan inbjudan
Good quality product
Easy ordering and collection, nice member of staff, good quality product.
13 januari 2024
Omdöme utan inbjudan
Fantastic as always
Fantastic as always, fantastic customer service… thanks
13 januari 2024
Omdöme utan inbjudan
Alright!
Smooth sailing up until collection (confirmation of order, text to say collection was ready). When I got there the wrong size frames had been set aside, after noticing, it took about 10-15 minutes before the right size frames were then brought back. No particular bad experience just seemed to make reserving my frames in advance a tad redundant, I felt lucky that the frames I had ordered were still in stock..! Love my frames though now!
6 januari 2024
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Izzy,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent experience. We have fed this back to the instore team to review further. We are pleased to hear your frames are lovely 😊
Thanks,
Team Homebase
Efficient and prompt service.
Guy at the counter was very polite and helpful. Order was there ready to collect. Very efficient.
1 januari 2024
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Jim,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Fabulous customer service from Jay
Fabulous customer service from Jay! Thank you.
22 december 2023
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Mirka,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Exceptional customer service from Jay and Debs
Jay and Debs on the customer service desk at the Leicester store went out of their way to assist with the purchase of a Christmas tree and provided truly exceptional customer service. They were knowledgeable, polite and friendly. Many thanks to both of you!
22 december 2023
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Paul,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Click and collect
Quick, efficient service. Goods as ordered. Price ok.
Minor moan: couldn't get the click and collect label off the box without marking the box. Item was a gift (outside light fitting).
19 december 2023
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Dc,
We’re sorry you’ve had a disappointing experience due to our labels. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review
Thanks,
Team Homebase
VERY RUDE MANAGER
I brought a display Christmas tree from your Leicester store and the staff had not put the wire with it that changes the light settings. All I asked was had they got the wire but the young man on the phone didn't understand so I went into the store I asked for a manager who when she came was very rude and abrupt in front of other customers. Wouldn't go look or come with me to look just kept repeating bring it back and we will refund. It might have been as simple as the wire was left on the display but refused to look.
16 december 2023
Svar från Homebase - Leicester
Hi Linda
We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with the relevant team. We can see you have been in touch with our Escalations Team who have resolved this with you directly.
Team Homebase
Purchaced wrong colour lights
Bought online as not in stock berry multi coloured outdoor lights.Should have ordered white berry lights ,went back to homebase as these were instock so changed without any hassle.
8 december 2023
Svar från Homebase - Leicester
Hi Keith,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Easy to order
Easy to order,staff lovely and polite,and helpful,would recommend you to everyone.
14 december 2023
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Elizabeth,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Great service goods were picked very…
Great service goods were picked very quickly. Really lovely outdoor Christmas lights.
12 december 2023
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Keith,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Svar från Homebase - Leicester
Hi Jan,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Excellent performance!
Good quality dehumidifier, does exactly what it says. The functionality are very easy to read. Couldn't be more happier with our purchase.
2 december 2023
Svar från Homebase - Leicester
Hi Jane,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Easy to order online
Easy to order online. A fair price and a quick collection. Happy with my Christmas lights as well.
8 december 2023
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Mr.,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
click and collect order
Did a click and collect order with Homebase Leicester and within minutes was notified that it was ready to collect. On collection staff were polite and quick to fetch my items, no waiting around whatsoever. Very happy with my purchase, good quality at a great price. All in all a great service much appreciated. Thank you.
7 december 2023
Omdöme utan inbjudan
Svar från Homebase - Leicester
Hi Shirley,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.