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Homebase - Harrogate Omdömen 99

•
TrustScore 4.5 av 5

4,4

Heminredningsbutik
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Plats

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Plumpton Park, HG2 7LD Harrogate, North Yorkshire, GB

•
0345 640 7450

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Queued for ten minutes at the till, only for the cashier to say I’m closing the till as I’m knocking off now, the store was very busy with only that till open. Had to queue then at customer service de... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Staff very efficient and professional. Took time to listen and were very polite. Order was ready for pick up. Staff member took our other purchases and put them through on the customer service till.

Betygsatt 5 av 5 stjärnor

I cannot thank Ellie enough at your Harrogate branch for helping us choose our new garden furniture and home furnishings. Ellie also gave us delivery options which really helped us make our decision e... Se mer

Betygsatt 5 av 5 stjärnor

We bought a kitchen through Homebase and the whole process from design to delivery was very well handled. We had the loveliest designer (Samyra Ahmed - thank you again!) at the Harrogate branch. She d... Se mer

Företagsinformation

  1. Heminredningsbutik
  2. Försäljare av badrumsartiklar
  3. Gör-det-självbutik
  4. Möbelaffär
  5. Trädgårdsbutik
  6. Försäljare av köksmöbler

Om Homebase - Harrogate

Skrivet av företaget

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Skrivet av företaget

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Kontaktuppgifter

  • Plumpton Park, HG2 7LD, Harrogate, North Yorkshire, Storbritannien

  • 0345 640 7450

4,4

Utmärkt

TrustScore 4.5 av 5

99 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 3 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Helpful staff

Easy to click and collect no issues and helpful staff carrying heavy items out to the car.

21 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Staff very efficient and professional

Staff very efficient and professional. Took time to listen and were very polite. Order was ready for pick up. Staff member took our other purchases and put them through on the customer service till.

9 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

1 star too good

Queued for ten minutes at the till, only for the cashier to say I’m closing the till as I’m knocking off now, the store was very busy with only that till open. Had to queue then at customer service desk, who then shut as the card machine went down, no customer service, no apologies just poorly run. Can’t give negative stars

19 oktober 2024
Omdöme utan inbjudan
Logotyp för Homebase - Harrogate

Svar från Homebase - Harrogate

Hi there​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention and have shared your feedback with the store management team to review internally.

Thanks,
Team Homebase

Betygsatt 5 av 5 stjärnor

Perfect

Perfect. Also a big thank you to the staff member who helped me take the purchases to my car.
Could not have been better.

19 oktober 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Ok product but part missing and not assembled.

The hose reel is basically fine but the turning handle was missing and, unlike the product description on the Homebase website it was not assembled ready for use. Returned for a refund as there was not another in store. Refund assistant whilst polite, did not actually apologise.

19 oktober 2024
Omdöme utan inbjudan
Logotyp för Homebase - Harrogate

Svar från Homebase - Harrogate

Hi Peter​,

Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience with your click and collect item. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Betygsatt 2 av 5 stjärnor

Your click and collect order 611428217…

Your click and collect order 611428217 is now ready for collection at Harrogate. Pop in before 12 OCT, don't forget your ID. See you soon
After receiving the above text I went to collect the above click & collect order which was a long drive into Harrogate.
Very disappointed to find that the Farrow & Ball paint which was the main part of my order was missing and was told it might be arriving the following day !
A helpful member of staff did search the shelves but to no avail.

Thanks for your reply.
I’d no idea that the paint was to be via home delivery, as I ordered everything on a click & collect basis .
It wasn’t made clear that the paint wasn’t in stock & would be delivered direct .
The helpful lady at the pick up point / reception also thought it was due to come to the Harrogate store from the info she could see on her screen!

7 oktober 2024
Omdöme utan inbjudan
Logotyp för Homebase - Harrogate

Svar från Homebase - Harrogate

Hi Mrs​ Morrill,

Thanks for your feedback. We're sorry to hear that you're feeling disappointed by your recent order. We can see the paint is placed as a home delivery item and will be delivered within the 7 day lead time. We're sorry if this was not clear on check out for you. Please reach out if you need any further support.

Thanks,

Team Homebase

Betygsatt 1 av 5 stjärnor

Terrible Customer Service

Went to Homebase in Harrogate, No Staff on tills and one in Collection/Pay. The only staff member there Hannah was incredibly rude. When queuing up to pay after one other person she pointed and harshly said that another person was first, she said that another member of staff was called but they never came. As I walked up to the counter to pay she then pointed out that a different person was also before me but they was roaming the isle instead of queuing up. All in all an incredibly rude employee with despicable behavior towards paying customers. This isn’t my first time having an encounter with her either.

25 september 2024
Omdöme utan inbjudan
Logotyp för Homebase - Harrogate

Svar från Homebase - Harrogate

Hi Nathan​,

Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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