The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... Se mer
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... Se mer
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... Se mer
Företaget har svarat
Företagsinformation
- Heminredningsbutik
- Försäljare av badrumsartiklar
- Gör-det-självbutik
- Möbelaffär
- Trädgårdsbutik
- Försäljare av köksmöbler
Om Homebase - Derby Kingsway
Skrivet av företaget
Homebase
Skrivet av företaget
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktuppgifter
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, Storbritannien
- 0345 640 7042
4,7
Utmärkt
205 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 51 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ryan was brilliant
Ryan was brilliant, helping me to my car with heavy bags of compost. Friendly, yet professional.
26 september 2024
Omdöme utan inbjudan
Kitchen Experience
When we went to view the kitchens we were given very good help and advise, after we had ordered it if there were any problems they were resolved straight away. We would recommend homebase to our family and friends.
1 augusti 2024
Omdöme utan inbjudan
Excellent service.
20 september 2024
Omdöme utan inbjudan
Paint mixing
Just had paint mixing service at Kingsway Store, Ryan was really helpful and talked me through the whole process. Very happy.
18 september 2024
Omdöme utan inbjudan
Help finding item
I couldn't see if store had a selection of really useful boxes.
Ryan pointed me in the right direction and also swaped my trolley for a larger one.
When at the till Omhera was also helpful and stacked boxes inside each other to assist.
Normally get this kind of service when at John Lewis.
They made my shopping for storage boxes so much easier.
12 september 2024
Omdöme utan inbjudan
Visited the Kingsway store on Saturday
Visited the Kingsway store on Saturday. The one paint colour I needed wasn’t on the shelf . Luckily two very helpful members of the Homebase team searched high and low ( literally up a ladder ) and found a tin . Shaney and Chris great service thank you . I’ve been a customer of Homebase for years and that’s why I’ll keep coming back
7 september 2024
Omdöme utan inbjudan
Unreliable Inventory at time of ordering
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I can start & finish my decorating project. Only having 2 tins means I cannot finish my project this weekend and have to wait 3-4 days to get the final tin. It's not the 1st time this has happened- it happens far too often!
5 september 2024
Omdöme utan inbjudan
Svar från Homebase - Derby Kingsway
Hi Steve,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Quick and easy collection
It was really easy to collect the items I ordered from the store
3 september 2024
Omdöme utan inbjudan
Amazingly helpful staff.
Made 2 Visits to Homebase at Kingsway in Derby to buy 32 bags of Plum Slate. 2 visits due to the weight. Was helped on both occasion by excellent staff members. They helped load the bags onto 2 trolleys, push one of them to the checkout. There even loaded them into the car. There was even a 4 for 3 offer on the bags. Very happy with the service.
30 augusti 2024
Omdöme utan inbjudan
Ryan at the Kingsway (Derby) store was…
Ryan at the Kingsway (Derby) store was hugely helpful today with my multiple queries re loft insulation, ladders and boarding. Thank you so much for your help Ryan - really appreciated.
1 september 2024
Omdöme utan inbjudan
Great value
Easy to use website, large store with big car park, gre add t value items
30 augusti 2024
Omdöme utan inbjudan
Click and collect Airer x 2.
Making the order on line was quick and easy. When I arrived in the shop to collect, the member of staff who saw me, was friendly, courteous, efficient and with a smile. My goods were ready and waiting and in good condition. Thank you.
27 augusti 2024
Omdöme utan inbjudan
Really good service from Lewis and Josh
Really good service from Lewis and Josh
27 augusti 2024
Omdöme utan inbjudan
Dispute over price advertised
We had a dispute over the price of a Hozelock Euro Reel which was clearly advertised at £48. We were charged £60 and queried the price paid. I took a photograph of the product on display and the sign showing the price. The person who checked the price ripped of the sign declaring that it was incorrect. We were give the item for £48.
24 augusti 2024
Omdöme utan inbjudan
Svar från Homebase - Derby Kingsway
Hello Stephen,
Thank you for your review.
Kind Regards
Team Homebase
The staff were super busy …
The staff were super busy but dealt with customers calmly, without fuss. There was a problem with a click and collect item but it was replaced quickly.
23 augusti 2024
Omdöme utan inbjudan
Josh was very helpful and a credit to…
Josh was very helpful and a credit to your company
21 augusti 2024
Omdöme utan inbjudan
Excellent service
Excellent service. Order taken to my car & loaded by a member of staff who was very polite too.
14 augusti 2024
Omdöme utan inbjudan
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