Lynsey the Store Manager and her team were extremely rude. If she still had a job i would have suggested additional training in customer service. This is not acceptable behaviour and I would not was... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have made numerous visits to this store in recent weeks. Needed lots of advice and assistance. Roy was absolutely amazing! Patient, long suffering and knowledgeable. Really can’t speak too highly... Se mer
I had a very positive experience , the staff went above and beyond to help me when I had an accident with a pot of fence paint. They made me feel very supported in a very stressful situation. I espec... Se mer
I used the click & collect at Craigavon but the wrong item had been reserved. The alternative was no use at all. The item I needed was not in stock even though the website said it was. Customer ser... Se mer
Företagsinformation
- Heminredningsbutik
- Försäljare av badrumsartiklar
- Gör-det-självbutik
- Möbelaffär
- Trädgårdsbutik
- Försäljare av köksmöbler
Om Homebase - Craigavon
Skrivet av företaget
Homebase
Skrivet av företaget
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktuppgifter
Rushmore Retail Park, BT64 1AA, Craigavaon, County Amargh, Storbritannien
- 0345 640 7675
4,2
Bra
76 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 47 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Have made numerous visits to this store…
Have made numerous visits to this store in recent weeks. Needed lots of advice and assistance. Roy was absolutely amazing! Patient, long suffering and knowledgeable. Really can’t speak too highly of him.
Tonight my sister and I met with Cairan (assistant manager), who was extremely professional efficient and helpful. This guy ended up carrying 2 garden chairs to our car in the pouring rain as the shop was closing and he still managed to smile. Nothing was too much trouble for him. He needs promotion and Roy needs a medal.
8 augusti 2024
Omdöme utan inbjudan
Very fast collection time
Very fast collection time, friendly staff, my chosen item wasn't in stock but got an alternative at no extra cost
5 augusti 2024
Omdöme utan inbjudan
Excellent customer service
Excellent customer service, Leeanne was very helpful
1 augusti 2024
Omdöme utan inbjudan
The woman that serves me most of the…
The woman that serves me most of the time is very pleasant and helpful always
30 juli 2024
Omdöme utan inbjudan
Stones were all wet and bags had to…
Stones were all wet and bags had to lift myself dress ruined no customer seres in Craigavon
24 juli 2024
Omdöme utan inbjudan
Svar från Homebase - Craigavon
Hello Collette,
Thank you for your review, we're sorry that the customer service you received was not to the high levels of customer service we hold ourselves to. We have raised this to the store manager for further review and to pick up with colleagues in store.
Kind Regards
Team Homebase
Tarmac drive seal, HAPPY CUSTOMER
I wanted to buy tarmac drive seal, I couldn't find it so I asked a male member of staff, he told me where to find it. Leanne at the till was very personable, she was warm and professional.
16 juli 2024
Omdöme utan inbjudan
Exlent service and fantastic value…
Excellent service and fantastic value for money. The click & collect service is very efficient, as were all the staff that helped me with the purchase.
1 juli 2024
Omdöme utan inbjudan
I found two members of the staff very helpful
I found a member of the staff very helpful today which doesn’t often happen. I have a disability and needed help in using my phone to pay for it and needed help to lift it into the boot of my car. I therefore wanted to thank both Leanne and Nigel for their support. This was for a used lawnmower hopefully with 12 months warranty. After sorting the lawnmower i went back in and bought a gas BBQ which Leanne again helped me with paying for it through my phone. Again thank you both for your help.
26 juni 2024
Omdöme utan inbjudan
Really helpful and friendly service
Really helpful and friendly service. I went in to store looking 10 tins of paint and had my baby with me in a pram. Nigel served me and went above and beyond to help. He listened to me then went out the back and got me tins in sizes that would work out as best value, loaded up a trolley and helped me through the checkout before helping me load up my car. Extremely good service- left very satisfied with my experience. Thankyou
26 juni 2024
Omdöme utan inbjudan
Garden Furniture
Recently purchased the sienna garden furniture range from Homebase, Craigavon. The price dropped online and they matched it. Nigel, the assistant manager went out of his way to help us and give my hubby tips on how to build it. Happy with purchase and service.
15 juni 2024
Omdöme utan inbjudan
Place well laid out staff helpful and…
Place well laid out staff helpful and friendly. Lady on checkout was very nice (Leigh)
22 juni 2024
Omdöme utan inbjudan
Had Everything I needed for a Job Just…
Had Everything I needed for a Job Just some positive feedback to you guys on a amazing staff member Leanne "She's great" so friendly helpful and courteous to me and other members of the public.Great staff are priceless. Mark from Turkingtons
21 juni 2024
Omdöme utan inbjudan
Good service
Got a delivery to store staff where very nice and friendly when I went to collect it
12 juni 2024
In queue to collect my item only one…
In queue to collect my item only one till open , 2 more members of staff arrived n went to the 2 men standing behind me . When I got served the young fella was rude and sharp . I asked could sumone help me to car ( corner sofa ) to be told ‘I don’t know I’ll see if there anyone about ‘
10 juni 2024
Omdöme utan inbjudan
Svar från Homebase - Craigavon
Hi Barbara,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Disappointing customer service
1.Bought a gazebo online for click & collect from Craigavon. On collection I was neither offered a trolley or help to my car & the gazebo was just pushed across the floor & handed to me. Luckily a trolley was sitting at the side of the till & I asked could I use it. Only for a customer who was in store at the same time offering me help I would have struggled to get it into the car.
2. Whilst there I also picked up a bbq cover & on payment asked was it suitable for the Saturn Pro BBQ (purchased from yourselves the day before). The box of covers were sitting on that particular bbq & I was told yes it was. Got home & tried the cover & it’s too small. Very disappointed as I’ve spent a lot of money recently in Homebase.
15 juni 2024
Omdöme utan inbjudan
Svar från Homebase - Craigavon
Hi Nicola,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Excellent team
I was served by Nigel who was lovely and helpful. I had seen the item i was looking had come through at a more expensive price at the till. He checked the display and seen the error and then honoured the price on display. All staff were very nice.
15 juni 2024
Omdöme utan inbjudan
Really great friendly service and I got…
Really great friendly service and I got colours mixed to my liking very happy thankyou to nigel at homebase
12 juni 2024
Omdöme utan inbjudan
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