Homebase - Chester Omdömen 107

The worst return process and customer service I’ve ever experienced. Absolutely awful! After 30 emails back and forth, they kept refusing to speak to me because my PayPal address was different. When I finally managed to speak to someone, they simply said, “Sorry, you can’t return it.” It has been an unbelievably frustrating and disappointing experience from start to finish. Avoid at all costs!

Just crap..... no stock levels included

Quickly and efficiently dealt with by a human being. Sounds odd but it's nice have an encounter with a personable employee.
Thank you

Homebase in Chester offers a mostly great service. Collection is straightforward with a dedicated desk, and the kitchen department, especially Jamie, is commendable. There’s consistent communication regarding deliveries, and the exchange process is smooth. However, delivery times can occasionally be delayed, as experienced when an item was still awaited in-store past the promised date. Overall, a recommended place with room for improvement in delivery consistency.

Friendly staff, no waiting order ready for me.

Great prompt service at Chester Homebase. The server Mike was extremely helpful and even carried by goods out to my car. Great customer service

Very efficient pick up, and impeccable and friendly customer service!

Staff very helpful,with information

Excellent service
No worries about returns
Very helpful

Collection really easy, a collection desk so didn’t have to join a queue at the tills. Simples!

Good communication. No problem with order

Kept Informed of when the parcel was going to be delivered, great service.

Can was dented on pick up, noticed it when I put it in car.

5⭐️ service. Jamie in the kitchen department at your greyhound Chester store is amazing. A credit to your company. Exchange process was very smooth. Very happy customer.

Apparently should have been delivered by Saturday 14th September, still hasn’t been delivered and it’s the 20th today.

Responding to the reply- I came to the store all the way from Warrington to collect this item on Wednesday 18th and was told it had still not arrived in the store…

Customer Service 5*

First, the item I wanted was in stock and 50% off, plus CS advised me to go online to do a Click @ Collect saved an extra 10%!
Very helpful, heavy object so kindly took it out to our van

Excellent service 2 of the goods arrived perfectly packaged and in good order. One of the goods a small table was damaged and the package was open. I returned it to the store the assistant was helpful and she gave me a refund. So very happy overall.

Good customer service. Polite, prompt and professional.

Delivery to store did not happen within published timeframe. Box was damp when collected.

Ordered and picked up three washing baskets. Went out of his way to find my other order. Great service thank you !