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Homebase - Chatham Omdömen 

88
•
TrustScore 3.5 av 5

3,7

Heminredningsbutik
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Plats

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Horsted Retail Park, Maidstone Road, ME5 9SQ Chatham, Kent, GB

•
0345 640 7051

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... Se mer

Betygsatt 5 av 5 stjärnor

I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... Se mer

Betygsatt 5 av 5 stjärnor

Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... Se mer

Företagsinformation

  1. Heminredningsbutik
  2. Försäljare av badrumsartiklar
  3. Gör-det-självbutik
  4. Möbelaffär
  5. Trädgårdsbutik
  6. Försäljare av köksmöbler

Om Homebase - Chatham

Skrivet av företaget

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Skrivet av företaget

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Kontaktuppgifter

  • Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, Storbritannien

  • 0345 640 7051

3,7

Medel

TrustScore 3.5 av 5

88 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 46 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(88)

749 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Your customer service lady was rude

Your customer service lady was rude . I was then handed a very dusty item that I had paid for. I had to rub the dust off before leaving the store to ensure the item was not damaged. There was no box

6 september 2024
Omdöme utan inbjudan
Logotyp för Homebase - Chatham

Svar från Homebase - Chatham

Hi Jackie,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Betygsatt 1 av 5 stjärnor

Badly organised 2nd party delivery

I got up a 6.00am in anticipation of a delivery which could arrive any time between 7.00am and 7.00pm. As I hadnt recieved any prior delivery time notification, I had to be up early. As it turned out, I didnt get any call or notification until 6.30pm with the driver saying they were just starting loading my order in Rochester. Eventually arrived at 7.30pm. The driver advised me he had a delivery time advised for 7.30pm anyway. Not exactly the service expected, and clearly not the drivers fault.

31 augusti 2024
Logotyp för Homebase - Chatham

Svar från Homebase - Chatham

Hi Tyrone​

We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our Home Delivery team. As a gesture of goodwill and apology we have arranged for a £10 gift card to be sent out to you in the post.

Many Thanks
Team Homebase

Betygsatt 1 av 5 stjärnor

So I wanted two pilows

So I wanted two pilows. Check internet stock 8.

Lame disclaimer about availability

Went there .They have none.Everybody pleasant. Manager gave explanation about stock problems.


Waste of my time.

CEO take note ….your business is sinking .

2 september 2024
Omdöme utan inbjudan
Logotyp för Homebase - Chatham

Svar från Homebase - Chatham

Hello,

Thank you for your review, as you pointed out our website does state there can be variances between our online stock and in store availability due to theft, damage and human error. We are sorry for any inconvenience caused.

Kind Regards

Team Homebase

Betygsatt 1 av 5 stjärnor

Doenst open earlier when website said it did for c+c

Website stated opened half hour earlier on a Sunday for click and collect. Someone saw me at the door but didn’t bother opening them. Stood outside for half hour. Just lazy. Came into store for 2 minutes and then out. Don’t advertise you open earlier when you don’t. Wasted half hour of my time, cheers

25 augusti 2024
Logotyp för Homebase - Chatham

Svar från Homebase - Chatham

Hello Robert,

Thank you for taking the time to leave a review, we will make sure to mention this to the store you visited.

Kind Regards

Team Homebase

Betygsatt 5 av 5 stjärnor

Great Service and Support.

I recently visited the store to buy a couple of things and in the end after speaking to a really helpful member staff called Paige I bought a garden settee (Alexandria). Paige took care of the order and arranged for someone to help me with it to the car. Excellent customer service which is why I use my local Homebase.

17 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Help with loading stones into trolley

I went to Chatham branch to look at some stones for my garden and decided to purchase 8 bags. Ailsa was very helpful, she found a trolley and loaded up the bags of stones for me and took me straight to the checkout to pay. She then called Michael to take the trolley to my car, where he unloaded the 8 bags of stones. I found these 2 staff very helpful and nothing was too much bother for them, thank you both.

6 augusti 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

No delivery offered, item too large to collect

Ordered some garden furniture online and delivery not offered. So I went to Chatham to collect. Of course the box was too large to fit into my car (I have a small SUV). Luckily the young guy in store helped me to remove everything from the box and I managed to squeeze it in, but it wasn't ideal. Friendly helpful staff but poor that I had the stress of getting it in my car to drive away. Furniture appears good quality but yet to assemble it.

3 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

order hasn't turned up

26 juli 2024
Logotyp för Homebase - Chatham

Svar från Homebase - Chatham

Hello there,

Thank you for your review, we have spoken to store and they have now reached out to you. If you have any further queries please get in touch.

Kind Regards

Team Homebase

Betygsatt 1 av 5 stjärnor

Went to buy some tree wound sealer and…

Went to buy some tree wound sealer and didn't have any. Asked the lady and she want much help.went to DIY and they had it

24 juli 2024
Omdöme utan inbjudan
Logotyp för Homebase - Chatham

Svar från Homebase - Chatham

Hi​,

Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?) if you would like to discuss this further.

Team Homebase

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