On a positive note , The staff who served me very helpful and also helped me carry my heavy purchases out to car. I had purchase one parasol on line , click collect , then decided while in store to bu... Se mer
Plats
Byt platsEaslea Road, Moreton Hall Estate, IP32 7BY Bury St. Edmunds, Suffolk, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought garden sofa set plus a few other items,discount code worked on smaller items not sofa,manager Rob sorted out hassle free.5 star service,with cherry on top.Would highly recommend Bury st Edmunds... Se mer
We went to this Homebase and picked garden furniture, the sales man in store said he was waiting on stock. He gave us a recipe and told us to call back next week if we hadn’t heard anything and that w... Se mer
Företaget har svarat
Getting paint mixed by Kerry left me feeling ,I hope my children grow up to react to stress are maturely and politely as she did. Kerry explained she had not used the Dulux mixing machine before and w... Se mer
Företagsinformation
- Heminredningsbutik
- Försäljare av badrumsartiklar
- Gör-det-självbutik
- Möbelaffär
- Trädgårdsbutik
- Försäljare av köksmöbler
Om Homebase - Bury St. Edmunds
Skrivet av företaget
Homebase
Skrivet av företaget
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktuppgifter
Easlea Road, Moreton Hall Estate, IP32 7BY, Bury St. Edmunds, Suffolk, Storbritannien
- 0345 640 7612
4,6
Utmärkt
256 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 47 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
8 juli 2026
Svar från Homebase - Bury St. Edmunds
Hi Patricia,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jonathan
Homebase Customer Recovery Team
Zero communication that the items are ordered on line were out of stock and only communicated with me once I complained 3 days after order (1 hr turn around) was placed.
Ordered 2 shelves on line, was informed I could collect within an hour that day. Drove 25 miles to The Range in Bury St Edmund’s only to be told that they had not received the shelves from their on site warehouse. I did not receive any communication from Homebase until I complained and got a standard response - “sorry the items you purchased are not in stock - you will receive a full refund but we are not offering any compensation”.
Thank you very much - 2 hours of my life wasted along with a 50 mile round trip. Not even the offer of a voucher as an apology - nothing short of disgraceful. I certainly will never shop at Homebase or Wilko again - will just use Amazon.
And 14 days later I have still NOT RECEIVED MY MONEY BACK. No response whatsoever. Looks like it will be a charge back through my credit card.
AVOID HOMEBASE THEY WILL GO BACK INTO LIQUIDATION - I feel sorry for their staff on the shop floor as they will be the ones suffering when they don’t have a job. Well done Homebase 👏
25 november 2025
Omdöme utan inbjudan
Pleasant staff, good experience
Pleasant staff - even though they had recently been told they were losing their jobs. Quick and easy collection.
Mower purchased at a very good price.
30 november 2024
Omdöme utan inbjudan
Brilliant
Brilliant and SO SORRY store is closing-I for one will miss it.
2 december 2024
Omdöme utan inbjudan
No wonder they went into receivership
No wonder they went into receivership, customer service is very poor.
14 november 2024
Omdöme utan inbjudan
Great service from Jade today at…
Great service from Jade today at Homebase, Bury St Edmunds.
11 november 2024
Omdöme utan inbjudan
Great service @ Homebase Bury St Edmunds - little sofa
Went into Homebase Bury St Edmunds to buy a small sofa for kitchen/diner. Girl on the cash desk was really helpful; she suggested we go online, use the discount code FURN30 to get 30% off, pay online and request ‘Click n Collect’ from them - we would get it at a discounted price and we could collect it there and then. Another member of staff then brought it out to the car for us on a pump trolley and helped us load it. Sofa is perfect! Couldn’t have asked for better service. We are very pleased. Thank you!
9 november 2024
Omdöme utan inbjudan
Friendly and knowledgeable staff
Another good visit to Homebase Bury St Edmunds. Well laid out, helpful and knowledgeable staff and a friendly atmosphere all round. Jade at the payment points was professional and has a great attitude.
31 oktober 2024
Omdöme utan inbjudan
Collected order only to find item…
Collected order only to find item incomplete after a 26ml drive
30 oktober 2024
Omdöme utan inbjudan
Svar från Homebase - Bury St. Edmunds
Hi David,
We and the store would love to get this sorted for you but the order number given is incorrect. Could you take a moment to fill in your details at the following link: https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb, and mark it "for the attention of Louise" in the subject line and we are happy to get this sorted for you
Thanks,
Team Homebase
Nick has come up trumps again
Nick has helped me yet again sort out some items that were out of stock and also added some other items to my bathroom order. The process was very quick and easy. He sorted the reund before I'd even got in to the store so the process went smoothly. He came up with some good suggestions to resolve other issues that I had with the bathroom
29 oktober 2024
Omdöme utan inbjudan
Jade was so friendly and helpful when…
Jade was so friendly and helpful when she served me 😊
18 oktober 2024
Omdöme utan inbjudan
I am still waiting for a refund for non…
I am still waiting for a refund for non delivery of my order! A package arrived on the day stated but had a different name and address on ....I phoned Homebase to let them know this...however it's now 5 days since the issue and still not heard from them
20 oktober 2024
Svar från Homebase - Bury St. Edmunds
Hi Trudy,
We're sorry to hear that your experience wasn't as you expected. Our customers mean a great deal to us, and we can see that our Customer Service Team have got this sorted for you.
Thanks,
Team Homebase
New kitchen
Visited for a kitchen design and price. Nick was really helpful in everything we wanted and made it work. Had a good sense of humour and nothing was to much trouble. Would highly recommend Nick to sort your needs
16 oktober 2024
Omdöme utan inbjudan
Jade on the till was bubbly and was…
Jade on the till was bubbly and was very pleasant and very good.
An asset to Homebase
18 oktober 2024
Omdöme utan inbjudan
Helpful and friendly members of staff
I couldn't afford the colour of paint from an expensive make so I went to mixing desk. A lovely lady JADE came over and offered to make me a sample pot which I didn't realise was possible for mixing paints. She was very friendly and shared her opinion about the colour. We had a nice chat. I will probably go with this made up colour but will need a contrasting colour for other walls and will find Jade to help me decide what to go with.
16 oktober 2024
Omdöme utan inbjudan
Great service
Nicholas Riches the Homebase staff member provided an efficient, polite and knowledgeable service when we bought our shower unit.
13 oktober 2024
Omdöme utan inbjudan
A lovely helpful lady called Jade
A lovely helpful lady called Jade made our shopping experience so much better
11 oktober 2024
Omdöme utan inbjudan
they can remember to book item in when…
they can remember to book item in when it gets to store, it was not booked in for another 2 days
5 oktober 2024
Svar från Homebase - Bury St. Edmunds
Hi,
We’re sorry you’ve had a delay with your item being booked in. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Got what I needed and Jade was friendly…
Got what I needed and Jade was friendly and helpful
4 oktober 2024
Omdöme utan inbjudan
Jade served us with a smile and…
Jade served us with a smile and generally a nice young person. It's nice to be greeted with a smile. Homebase though, should stop being tight and employ more people. You shouldn't rely on checkout staff to do it all.
3 oktober 2024
Omdöme utan inbjudan
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