This was my first time using Hollyberrycosmetics, I have bought quite a few Hyaluronic acid serums and none have been as good as this one, its nice and thick and a huge bottle which will last me for s... Se mer
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Det här tycker kunderna
I've been asked about 5 times to do a trust pilot review. I've already done one and I'm not doing another, this is ridiculous
Friendly family business with high professional standards. The products are a joy to use and have become an integral part of my skin care routine. I have been using them for years now, and am thrilled... Se mer
Absolutely no problems ordering this product again. Good to be able to buy pure Hyalauronic acid at a competitive price. I use it every day on my face and think it helps to keep my skin looking good... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Hollyberry Cosmetics supply's beauty products in the UK and US. Our number one best seller is Eyebrow Growth Serum.
Kontaktuppgifter
Storbritannien
- www.hollyberrycosmetics.co.uk
4,6
Utmärkt
176 omdömen
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late dispatch, damaged product & terrible customer service
*edit 11/01/2023- The company refused my refund via PayPal despite them publicly agreeing to refund me for the damaged product. They have since ghosted all emails and I’m left out of pocket. Untrustworthy company you need to avoid
Original review- Took over 2 weeks to send my order and when it finally arrived it had leaked everywhere. Customer service non existent with blunt responses. Waiting for a refund for the damaged item. Wouldn’t recommend at all
*add on as response to their shocking reply- Royal Mail strikes had nothing to do with it taking 16 days to arrive. Many other orders from other companies made it to me within days not weeks. I wasn’t once rude and would happily share my communication on social media platforms to show this. You didn’t once offer to resend the item and have literally sent me one email and that was being blunt and rude when I asked where my order was 2 weeks after I had placed it. Customer service from your company is abysmal and reading your other trust pilot reviews I can see I’m not the only one who thinks this. I opened a PayPal case as you weren’t refunding me and instead were blunt and rude in your reply.
My other trust pilot reviews to other companies has nothing to do with my review to your company so not sure what relevance this has or why you included that in your public response!
You seriously need to work on your dispatch, customer service and product quality! Unfortunately for you, people will largely only take the time to leave a negative experience and hardly ever for a good experience so maybe work harder on your business and then you won’t receive this feedback. I’ll look forward to my refund and won’t ever use you again.
It’s also hilarious and obvious you’ve made your own trust pilot reviews since I left my negative one as you’ve suddenly had multiple reviews within the same 24 hours. How embarrassing
6 december 2022
Svar från Hollyberrycosmetics
The reason the product was late is due to royal mail having strikes. We did explain this. Just looking at all of your other trust pilot reviews all 1 star and all faulty products. We are trying to refund you but you have opened a case and PayPal won't let us refund you for 30 days. You have been very rude to me and my colleagues from the start of the order and would not give us a chance to refund you or resend another product.
Update to the reply. No they are not fake reviews. Trust pilot have sent out review emails on my behalf with my past orders. Please contact them for confirmation. So now Emails are auto asking for customer reviews. Also there are 1 star reviews that have received there order shown in tracking details. Also the date on the lable says post before the date. Its not the date it was posted. I did explain this to you in an email.
The order was for more than 1 bottle. We are giving you a full refund plus you are getting over £20 of free product are we didn't ask you to send back. All of this is very uncalled for. I think we have been very fair.
From the Royal mail site...Due to the recent strike action by members of the Communication Workers Union, disruption to deliveries and our services is expected. Items posted in the run up, during and after strike days are likely to be subject to delay. We’re sorry for any inconvenience this will cause.
Changes to our Christmas last posting dates
Positive Experience
I bought hyarylonic acid and it arrived quickly and was well-priced. I would buy from this company again and will recommend.
21 november 2022
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Thank you
Excellent products at a fantastic…
Excellent products at a fantastic price, I wouldn't buy my hyaluronic acid anywhere else!
Efficient delivery service too.
So glad I came across this company.
30 september 2022
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Thank you
I love the hyaluronic acid anti ageing…
I love the hyaluronic acid anti ageing liquid. Give it to friends for their 70'th birthday instead of champagne, much better. The dog loves to lick it off my face so she will probably live forever, she's only one now, so no proof!
Jennifer
1 november 2022
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Thank you
No communication, no update, nothing
I really really hate it if companies are like this. I have placed an order at the 30th of August. They don’t pick up the phone nor answer the e-mail. After finally 5 times attempts. A female picked up the phone and told me they had issues with their email and she will check up on my order and will contact me when she arrives at the office. Now 3 days further, she blocked me on WhatsApp? I hope God punishes you very hard if you are really trying to steal of all these people.
30 augusti 2022
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello, Sofia. There is no order from you on the 30th of August. Please give me an order number or full name and I will look into it. We now have live chat.
Another scam company
Wish I had checked these reviews before buying online with this company . I ordered eyebrow growth serum on 10th June, received an email to say it had been shipped a couple of days later, now 17th June and no delivery yet and no tracking information. Unfortunately I didn’t pay via PayPal ( I usually do) so cannot make a claim. I am going to contact trading standards to get this company stopped trading. They can’t be allowed to take your money and not deliver the goods.
17 juni 2022
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello your order was delivered.
Your item was delivered on 22-06-2022.
Not the signature you expected? Find out why.
Tracking number:
KB901391934GB
Svar från Hollyberrycosmetics
Please give us the date and name and we will look into the tracking.
Disappointed
I must say - I am extremely disappointed with this company in general. It’s my first and last attempt to buy something from them. I have purchased a few items from HollyBerry Cosmetics on the 6th of February, the items haven’t been delivered yet. I have contacted the company 3 times so far - no reply. I had to open a Despute via PayPal.
Thanks
S
22 februari 2022
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello, the tracking shows it was delivered. Can you take this review down please?
Your item was delivered on 25-02-2022.
Not the signature you expected? Find out why.
Tracking number:
KB883442544GB
Customer service is nonexistent
Ordered on October 13, took them until October 20 to ship - and only after pestering them with unanswered emails asking why my order hasn't been shipped yet; these emails still haven't been answered, even just to apologise for the delay. Not good enough. Customer service is nonexistent, and I won't be ordering from them again.
I will update to advise when order arrives.
20 oktober 2021
Omdöme utan inbjudan
Had 3 orders all have had problems
Had 3 orders all have had problems, been waiting for a refund for 2weeks horrendous service
17 oktober 2021
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello can we have the name and date so we can look into this please
Not verh trustworthy, no customer service
Bought the Hyaluronic Acid from them, the product arrived with no batch number and in undescript packaging - very unprofessional. Got in touch with them twice to ask for raw material papers, no response. I would steer away from them if yiu are looking to buy a professional product.
27 maj 2021
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello, we always send them. Sometimes they are in the spam folders.
THINK TWICE BEFORE USING THIS COMPANY…
Wish I had read these reviews before I ordered! Have received a tracking number, however it has not updated from 'we are waiting for your order emailed them a couple of days ago, nothing back, not confident I will receive anything at all! Fortunately paid via PayPal,
THINK CAREFULLY BEFORE ORDERING FROM HERE!
will of course update IF I receive my order!
19 April, Received order today, company must improve their communication if they want to avoid bad reviews!!
9December 2022!
Almost as slow as your replies to queries Graham!
14 april 2021
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello sorry, the shipping was late. We use royal mail 2nd class and they can be slow. Graham.
Braught pure hyaluronic acid from…
Braught pure hyaluronic acid from hollyberry and was disgusted to find that it wasn’t pure and it had Phenoxyethanol added as it said in the ingredients.
Phenoxyethanol Used as an anti-bacterial in cosmetics and stabilizer in perfumes, phenoxyethanol is actually very harmful. ... Phenoxyethanol can have an effect on the brain and the central nervous system. It irritates skin and eyes, and can cause blistering on skin as well.
10 april 2021
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Phenoxyethanol is used in 80% of cosmetics including toothpaste. It is safe to use. And FDA-approved. disgusted is a bit strong. your research may be from the same people who that preach the covid jab is used to spy on people.
It seems to be working
Bought the eyebrow serum. Have been using for about 10 days and I can see new growth coming through in my sparse eyebrows. Was not put off ordering by the bad reviews that seemed to be problems over delivery- I bought mine on Amazon and it arrived the next day.
16 mars 2021
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Thank you Gillian.
Warning, scam site!
Warning! Seems to be a scam as others have said. I have not gotten my order in a month and they don't answer emails - I've tried multiple times - and there is no other way to contact them. Beware!
From now on I will always check trustpilot before buying anything online.
21 januari 2021
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello, we have updated the site with live chat and phone number. Please send me your order date and name and I will look into what went wrong. Graham.
AVOID
AVOID. These people are scammers. I ordered two brow serums and i received only one (not properly packed). I sent them an email and tried many times calling on a number that was on the website but they didn't pick up. So I paid for 2 and got only one. Don't order from them.
10 januari 2021
Omdöme utan inbjudan
This is fake !
This is fake !
They don’t respond on e-mails, there is no telephone number, and you can not send messages on their website
This is not a real site and you never gets your order
1 oktober 2019
Omdöme utan inbjudan
Svar från Hollyberrycosmetics
Hello, we have updated the site with live chat and phone number. Please send me your order date and name and I will look into what went wrong. Graham.
Absolutely brilliant products great…
Absolutely brilliant products great service and arrived very quickly will definitely be telling my friends and family and most certainly be buying from them again.
13 augusti 2018
Omdöme utan inbjudan
I bought hyalauronic acid & vitamin C
I bought hyalauronic acid & vitamin C. I highly recommend it.
13 augusti 2018
Omdöme utan inbjudan
Great product
Great product. Will tell my friends and i'll be a regular purchaser. So reasonable in price too and super fast delivery. Thanks :)
12 augusti 2018
Omdöme utan inbjudan
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