Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
Företaget har svarat
Plats
Byt platsUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Se mer
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Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Se mer
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My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Se mer
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Företagsinformation
Om hmv (UK) - Sunderland
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Storbritannien
4,7
Utmärkt
236 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Sunderland
Hi Emma
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click and collect
Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
25 juli 2026
Svar från hmv (UK) - Sunderland
Hi Ayden
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service AAAAA++++++
27 juli 2026
Svar från hmv (UK) - Sunderland
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Delivered on time and with care
21 juli 2026
Svar från hmv (UK) - Sunderland
Hi Phillip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Sunderland
Hello Ken
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Purchase was there when they said it…
Purchase was there when they said it would be staff were friendly and cooperative
20 juli 2026
Svar från hmv (UK) - Sunderland
Hi Trevor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Got the cd ordered explained what would…
Got the cd ordered explained what would happen and notified me when it came into the store
12 juli 2026
Svar från hmv (UK) - Sunderland
Hi Carole
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Sunderland
Hi stephanie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wireless headphones
Very easy ordering from the website quick delivery approachable friendly staff very easy transaction overall
7 juli 2026
Svar från hmv (UK) - Sunderland
Hi Corinne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was served quickly and politely by…
I was served quickly and politely by the assistant. I was kept informed of the status of my order.
30 juni 2026
Svar från hmv (UK) - Sunderland
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great selection and reasonable price…
Great selection and reasonable price ,couldn't find in store, so online was very appropriate
26 juni 2026
Svar från hmv (UK) - Sunderland
Hi there,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Amazing customer service as always
Amazing customer service as always. Davie, Matt and Sarah always go above and beyond
17 juni 2026
Svar från hmv (UK) - Sunderland
Hi Ellie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always friendly and…
The staff are always friendly and helpful.
The store is clean and tidy and staff always available to assist.
29 maj 2026
Svar från hmv (UK) - Sunderland
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Sunderland
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order
Very easy to order, quick delivery to store for collection
Also received email to confirm order
and email to confirm delivery to shop for pich up
18 maj 2026
Svar från hmv (UK) - Sunderland
Hi Ruth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member who served me was…
The staff member who served me was helpful and friendly and polite. I would this service again.
10 maj 2026
Svar från hmv (UK) - Sunderland
Hi ALAN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Sunderland
Hi Gordon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
💯 percent recommend
Wonderful service would definitely buy from HMV highly recommend buying from them.
23 april 2026
Svar från hmv (UK) - Sunderland
Hi BEVERLEY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
well,as I've already said and…
well,as I've already said and wrote,it's always an experience,and this time were REALLY something else,as Scarlett were in,needed inspiration and she recommended something,and I've bought it,BCNR: Forever Howling,which is extraordinary and EXACTLY what were needed,now THAT'S customer service,you're purchasing,learning and laughing simultaneously,what more do you want?
21 april 2026
Svar från hmv (UK) - Sunderland
Hi Mubasher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Sunderland
Hi Dot
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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