The salesperson at HMV Reading, Phil K, was very helpful. He ordered the CD album for me, and the whole process was smooth and easy. I was pleasantly surprised that it was dispatched in just three day... Se mer
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Plats
Byt plats13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... Se mer
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I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... Se mer
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Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... Se mer
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Företagsinformation
Om hmv (UK) - Reading
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, Storbritannien
4,7
Utmärkt
241 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered online for click and collect
Ordered online for click and collect. Good communication and great customer service.
7 december 2024
Svar från hmv (UK) - Reading
Hi Anonymous
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Reading
Hi Nathan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very easy process and click and collect…
Very easy process and click and collect saves on delivery charges. I also like going into the store to browse.
27 november 2024
Svar från hmv (UK) - Reading
Hi Colin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Reading
Hi Iwona,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Reading
Hi Mr Hartley,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service
The staff member went out of his way and made time for me as I couldn't find an item on the shop floor. He then ordered one for me online and made sure I was happy before I went ahead and made the purchase.
14 november 2024
Svar från hmv (UK) - Reading
Hi Ali
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre-ordered and ready on release day.
The Cure marble vinyl limited edition was available from HMV.
Use your local record shops. You'll miss them when they've gone.
1 november 2024
Svar från hmv (UK) - Reading
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quality item at good price. Excellent service.
Quality item at good price
Excellent service
1 november 2024
Svar från hmv (UK) - Reading
Hi Tom,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everything went smoothly
Everything went smoothly, from the member of staff who took the order through to receiving accurate information about delivery and the delivery itself.
15 oktober 2024
Svar från hmv (UK) - Reading
Hi Narinder
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff
Staff, as always, were extremely helpful and knowledgeable about their products.
Good environment and well laid out.
16 oktober 2024
Svar från hmv (UK) - Reading
Hello Claire
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
The CD Coldplay excellent and the…
The CD Coldplay excellent and the delivery just as good
5 oktober 2024
Omdöme utan inbjudan
Svar från hmv (UK) - Reading
Hi david
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Reading
Hello Trish
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Refused a refund when I showed them my order was damaged
I received my order from instore and I opened the order up to find out the vinyl was damaged on the corners and when I tried to return it the person at the till refused a refund telling me they do not accept returns on online orders despite telling her and showing her that the vinyl was damaged and could only give me an exchange for an even more damaged vinyl they had instore or a gift card worth how much the vinyl is. I had to take the gift card as there was no other option
19 september 2024
Svar från hmv (UK) - Reading
Hi Callum
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any inconvenience caused. Stores are only able to exchange online orders, any damaged, faulty or unwanted items do need to be returned to us. Please contact us at website.service@hmv.co.uk if you need any further assistance.
Kind regards
Svar från hmv (UK) - Reading
Hi Hector
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered on time in a big box no…
Delivered on time in a big box no damage excellent
5 september 2024
Svar från hmv (UK) - Reading
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I found their representative quite…
I found their representative quite clear at explaining the details of my order to be processed and delivered to me.
30 augusti 2024
Svar från hmv (UK) - Reading
Hello Thomas
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Efficient and professional.
27 augusti 2024
Svar från hmv (UK) - Reading
Hi Gilbert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly service, no fuss ordering process
I bought some vinyl for my son to congratulate him on his A level results. The gentleman who helped me in the Reading store was very friendly and helpful and ordered the album I was looking for that wasn't in stock. The process after that was very straightforward - I got a notification when the record arrived in Reading and collected it from there.
22 augusti 2024
Svar från hmv (UK) - Reading
Hi Maz
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordering a, t shirt that wasn't in the shop.
The order came quicker than I was told. The order was correct and in the right size as I ordered it.
13 augusti 2024
Svar från hmv (UK) - Reading
Hi Ellen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The member of staff was amazing
The member of staff was amazing. Took his time to find the item i wanted and gave advice on collection or home delivery. Something i didn't know hmv did.
Thank you.
5 augusti 2024
Svar från hmv (UK) - Reading
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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