hmv (UK) - Portsmouth Omdömen 262

TrustScore 4.5 av 5

4,6

244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Once again staff always helpful and efficient. Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Po... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle. There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The staff were very helpful when I wanted to order a film they did not have in stock, and it was a quick and efficient service.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Quick hassle free experience, with the help of staff to find what I wanted. I find the vinyl section hard to navigate, I think artists names could be better highlighted.

Företaget har svarat


Företagsinformation

  1. Musikaffär
  2. Butik för cd-skivor
  3. DVD-butik
  4. Skivbutik
  5. Stereobutik
  6. T-shirtbutik

Om hmv (UK) - Portsmouth

Skrivet av företaget

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Skrivet av företaget

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Kontaktuppgifter

  • 244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, Storbritannien

4,6

Utmärkt

TrustScore 4.5 av 5

262 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

HMV Portsmouth

The staff were very helpful when I wanted to order a film they did not have in stock, and it was a quick and efficient service.

3 maj 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hello Fay, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Betygsatt 4 av 5 stjärnor

Staff good, Phone charges not so good.

Ordering the purchase was easy and staff very helpful, but when I phoned for an update on delivery I was in a queue and disappointed to get a text after the call to say calls were being charged at 45p a minute so, I’m glad I only waited 3 minutes.

3 maj 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Dear customer,

Thank you for your review. 

We were sorry to learn of your disappointment with the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that help us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason, we do highlight the additional potential cost to our customers at the beginning of each call, stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".

Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you further with any queries. Alternatively, if your query is not urgent, you can email us at website.service@hmv.co.uk, and we'll respond to your enquiry as soon as possible.

Betygsatt 5 av 5 stjärnor

All good

All good, as usual.

2 maj 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Tim

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Betygsatt 4 av 5 stjärnor

Ease in choosing LP wanted

Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle.
There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many HMV record have shut.

26 april 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Stephen, 

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Betygsatt 5 av 5 stjärnor

Good service at Portsmouth store

Once again staff always helpful and efficient.
Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Portsmouth store Willy T served me.
I enjoy visiting the store and looking at the music and films when I'm in town and the store is well frequented by all ages.

28 april 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Jackie, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Betygsatt 5 av 5 stjärnor

The shop assistant was very helpful and…

The shop assistant was very helpful and polite with regards to the items I wished to purchase, unfortunately two of the items weren't in stock but she explained she could order them for me and have them delivered, which I did with one of the items, which arrived on time and thankfully damage free.

25 april 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Mat, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Betygsatt 5 av 5 stjärnor

Quick hassle free experience

Quick hassle free experience, with the help of staff to find what I wanted.
I find the vinyl section hard to navigate, I think artists names could be better highlighted.

23 april 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Carolyn

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Betygsatt 5 av 5 stjärnor

I often go into HMV as I'm an oldie who…

I often go into HMV as I'm an oldie who loves old films etc always find them or order one

15 april 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Maggie

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Betygsatt 5 av 5 stjärnor

Simples

Collection very straightforward and staff very helpful.

1 april 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Anne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Betygsatt 5 av 5 stjärnor

Good customer service

Great customer service very friendly always helpful

31 mars 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Jason

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Betygsatt 5 av 5 stjärnor

Order come so quick love the cd

Order come so quick love the cd

27 mars 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi tracey

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Betygsatt 5 av 5 stjärnor
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hello Susie

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Betygsatt 5 av 5 stjärnor

Cd purchase

Great service was very happy with product in excellent condition and delivery was also excellent as always.

8 mars 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hello Stuart

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Betygsatt 5 av 5 stjärnor

Always polite and friendly

Always polite and friendly, helpful and efficient, always a pleasant experience for me to visit there.

7 mars 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hello Steven

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Betygsatt 5 av 5 stjärnor

Stranger things

The girl was so help polite,, even ordered something that wasn't in the shop online for me there an then
She was so helpful.

28 februari 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Caroline,

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Betygsatt 5 av 5 stjärnor

Young assistants

Was seen by another young assistant, Alexander, and like the previous assistants was met by the same polite helpful attitude. This is the main reason still shopping at HMV. Over several years always treated with the respect due an older customer.

25 februari 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Maria, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service.
Free delivery & arrived before the in store release date.

25 februari 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Hayley, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Betygsatt 5 av 5 stjärnor

My orders turned up sooner than was…

My orders turned up sooner than was expected

18 februari 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hi Benjamin

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Betygsatt 5 av 5 stjärnor

Exceptional Customer Service

I bought a vinyl in-store and when i removed the outer plastic the cover was in very poor condition, the sleeve was separating at the seams and there was the shape, the outline of the vinyl itself indented on the sleeve. When I called I was advised of the process to return instore or to a po, however when I explained mobility issues i was having after an op, they arranged the collection from my home of the vinyl, it was then refunded and i was able to reorder the same vinyl (which was in new condition). I found the customer services team for HMV to be very sympathetic, empathetic and they went above and beyond to ensure I got the outcome I wanted. I would definitely be looking to expand my collection through HMV. Thank you

16 januari 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hello Caroline

Thanks for taking the time to share your experience with us. Errors are rare but can unfortunately occur on occasion but we’re delighted to hear that you were happy with the service you received when we tried to correct this with you.

We pride ourselves on the service we offer our customers and we’re so pleased to have been able to help. Thanks for shopping with hmv and we hope to see you again soon!

Betygsatt 4 av 5 stjärnor

Easy to order and quick dispatch time

Easy to order and quick dispatch time. I get it delivered to store and staff are friendly and helpful

30 januari 2026
Logotyp för hmv (UK) - Portsmouth

Svar från hmv (UK) - Portsmouth

Hello Susan

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

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