I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... Se mer
Företaget har svarat
Plats
Byt platsUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... Se mer
Företaget har svarat
We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... Se mer
Företaget har svarat
Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option. My local branch doesn't have the range of CD's I like so I... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Newbury
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, Storbritannien
4,9
Utmärkt
131 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Newbury
Hello Arthur
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Newbury HMV
I always find the staff helpful and very friendly at the Newbury branch. 1 of the CD's I was after was in stock, had to order the other one. which arrived a few days later.
all round good experience
19 februari 2026
Svar från hmv (UK) - Newbury
Hi Lloyd
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great help, advice, a great chat about shared experiences
Many thanks to the gentleman who helped me today. He was very patient with all my requests and queries. It was also great to have his advice and to share stories of out younger years and the films we watched. Many thanks, I’ll be back again soon.
13 februari 2026
Svar från hmv (UK) - Newbury
Hi Adrian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Newbury
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff, nothing was too much trouble to help me find what I wanted.
Even more help was offered when I had to return and exchange for a different cd.
3 januari 2026
Svar från hmv (UK) - Newbury
Hi Mr & Mrs Cochran,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I wanted headphones my son which…
I wanted headphones for my son which actually wasn’t in store, the staff ordered it for me and it was there in a few days. They were very helpful and chatty, which I liked.
2 januari 2026
Svar från hmv (UK) - Newbury
Hi Michele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Newbury
Hi Andrea,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Items delivered to store quickly
Items delivered to store quickly. Staff at Newbury very helpful.
30 december 2025
Svar från hmv (UK) - Newbury
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I received my pre-ordered DVD 2 days…
I received my pre-ordered DVD 2 days BEFORE the official release date.
23 december 2025
Svar från hmv (UK) - Newbury
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
3 LPs for 66
In store customer service was excellent. Staff were very helpful, courteous and knowledgeable. The delivery was made on time and the communication was excellent. Well done HMV and HMV Newbury.
12 december 2025
Svar från hmv (UK) - Newbury
Hi Russell
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thoughts
I always love the atmosphere of an HMV store, this time in particular due to the positive energy the brilliant employees give off
20 december 2025
Svar från hmv (UK) - Newbury
Hello Edward
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
First time I’ve preordered a DVD
First time I’ve preordered a DVD, can’t fault the service
15 december 2025
Svar från hmv (UK) - Newbury
Hello D
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very friendly and made you feel very…
Very friendly and made you feel very wellcome , I ordered some blue rays dvds from the store, ordered on Friday pick up on the Wednesday in the store brilliant fast service
13 december 2025
Svar från hmv (UK) - Newbury
Hi Steve
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Svar från hmv (UK) - Newbury
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was easy to order my product and was…
Was easy to order my product and was told the date they were available and the staff were very helpful
1 december 2025
Svar från hmv (UK) - Newbury
Hi Kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good price and fast delivery
Good price and fast delivery. Very well packed.
Thank you
26 november 2025
Svar från hmv (UK) - Newbury
Hello Michal,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I even know staff names.
Sacha, Lucy and Martin are always great, and the product always arrives in good condition and quickly.
15 november 2025
Svar från hmv (UK) - Newbury
Hi,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon
Helpful and knowledgeable staff
4 november 2025
Svar från hmv (UK) - Newbury
Hi Colin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Newbury
Hi Kenneth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pleasant and helpful people
Pleasant and helpful people. Delighted with my order and purchase
18 oktober 2025
Svar från hmv (UK) - Newbury
Hello Gillian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.