I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the... Se mer
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Plats
Byt platsUnit 92, Manchester, Arndale Shopping Centre, M4 2HU Manchester, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great help from a rather cool assistant in the Manchester Arndale store who helped process an online order with an HMV voucher. Delivery was prompt and really well packaged. Faultless.
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It is refreshing to go into an HMV these days and actually feel it's a pleasure to shop in. I switched to online mostly a few years back, but even then, I was tempted to buy elsewhere. HMV feels now i... Se mer
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I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish n... Se mer
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Företagsinformation
Om hmv (UK) - Manchester Arndale
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 92, Manchester, Arndale Shopping Centre, M4 2HU, Manchester, Storbritannien
4,7
Utmärkt
547 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great and very customer friendly…
Great and very customer friendly service. Special thanks to Terry Doyle, your store manager in Manchester Arndale.
11 juli 2025
Svar från hmv (UK) - Manchester Arndale
Hi Matthias
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Manchester Arndale
Hi Thomas,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Svar från hmv (UK) - Manchester Arndale
Hi tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Yesterday
Yesterday, me and my friend (both regular hmv buyers) visited HMV while we were on a day out, taking photos. We took literally 3 photos with the vinyls on a small digital camera (nothing disruptive, we handled them carefully and stayed out of people’s way) when a staff member came over. The WHOLE time he was giving us a dirty look and speaking in a condescending tone.
Instead of politely asking us to stop (even though I don’t see the issue with it anyway as we weren’t doing anything harmful), he starts acting confrontational and passive aggressive towards us — “are you going to buy these?” followed by “so what’s the point?” He also asked us if we asked to take these, which is like… we weren’t doing a whole photoshoot, just 3 pictures holding vinyls..
He carried on until I eventually said that we’ve done this before and there wasn’t an issue, and then he walks away saying ‘put them back when you’ve finished’ (As if we weren’t gonna do that anyway…)
It just felt unnecessarily rude. We were being respectful and literally just enjoying the shop. IF there is a no-photos policy that we somehow didn’t know about, he could’ve communicated that to us respectfully and we left feeling a little uncomfortable by this interaction. Be nice to people and don’t expect them not to give back the same energy that you’re giving to them❤️
4 juli 2025
Omdöme utan inbjudan
Svar från hmv (UK) - Manchester Arndale
Hello Maya,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Svar från hmv (UK) - Manchester Arndale
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were nice and complimented me…
The staff were nice and complimented me on my music taste
20 juni 2025
Svar från hmv (UK) - Manchester Arndale
Hi Bradley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order good price and fast order…
Easy to order good price and fast order to HMV for collection.
15 juni 2025
Svar från hmv (UK) - Manchester Arndale
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Manchester Arndale
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered quickly
Delivered quickly
Kept me informed of the order progress
The person called Rich at HMV MANCHESTER ARNDALE was very helpful in processing the order, top marks to Rich
6 juni 2025
Svar från hmv (UK) - Manchester Arndale
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent been to lots of hmv live now…
Excellent been to lots of hmv live now .10/ 10 brilliant. Look forward to many more
26 maj 2025
Svar från hmv (UK) - Manchester Arndale
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Manchester Arndale
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well organised
Excellent deal. The Louise experience was very enjoyable and was very well organised.
23 maj 2025
Svar från hmv (UK) - Manchester Arndale
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Terry was very helpful and knowledgeable when I went to the store, friendly too!
There was a slight issue with the delivery, but he went out of his way to make sure that we received the order and made me feel reassured, that everything would go to plan.
Thanks very much
25 maj 2025
Svar från hmv (UK) - Manchester Arndale
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I found the customer service…
I found the customer service excellent.I found the member of staff to be helpful, knowledgeable about the subject and very professional an he could not help me enough. I have always tried to support my local hmv. And on this experience, I will keep doing so.And will not hesitate to recommend it to friends and family.
23 maj 2025
Svar från hmv (UK) - Manchester Arndale
Hi Steve
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Manchester Arndale
Hi Mrs Anderson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service very…
Excellent customer service very professional helpful staff thank you hmv Manchester
19 maj 2025
Omdöme utan inbjudan
Svar från hmv (UK) - Manchester Arndale
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy buying experience
Easy buying experience, ordered online and picked it up at the Arndale store, store employee was very helpful and happy, will be buying from you again
12 maj 2025
Svar från hmv (UK) - Manchester Arndale
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Manchester Arndale
Hello Alexandra
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Manchester Arndale
Hi Darren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent Staff
My cd arrived promptly and your staff at the Arndale were efficient, professional and charming
29 april 2025
Svar från hmv (UK) - Manchester Arndale
Hello Stephanie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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