I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... Se mer
Företaget har svarat
Plats
Byt platsSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic!! So pleased with my delivery service. Order was pre ordered and dispatched so it arrived on the release date! Driver left the package in a safe location. Very happy and will purchase from... Se mer
Företaget har svarat
Very helpful staff ( Andy C) helped us find exactly what we were looking for and even ordered what wasn’t in stock for home delivery
Företaget har svarat
My local HMV has very poor levels of Blu-ray’s and CD’s so by placing an order I could collect the order once it was ready. Well I had to visit twice as the items arrived a day apart which was a littl... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Exeter
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Storbritannien
4,8
Utmärkt
337 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The online purchase was excellent
The online purchase was excellent, however previously we had gone into the Exeter store to try and buy in person. We were told that HMV no longer stocked or sold the Muppet Christmas Carol. It was only when I searched online to buy elsewhere that I discovered that HMV did stock it.
21 december 2024
Svar från hmv (UK) - Exeter
Hi Alan
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Ordered online and collected in store
Ordered online and collected in store. All very efficient service
18 december 2024
Svar från hmv (UK) - Exeter
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Exeter
Hello JO
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Order collection worked well…
I placed an order in Exeter and picked it up in Plymouth. Good comms and process worked well.
10 december 2024
Svar från hmv (UK) - Exeter
Hello Duncan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to use website
Easy to use website, quick delivery and easy collection. Would certainly use again.
17 december 2024
Svar från hmv (UK) - Exeter
Hi Lin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Exeter
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
headphones order
i liked that could order and that that got updates. Did not like that the fact after order it was delayed for such a small item headphones to be a fact. Got email saying dispatched but never got a 3rd email to say it had arrived in store. Had to go in and find out myself. Staff did not really want to help much i made them look behind till in order box to see if arrived and it had got no sorry from them for the mis communication over all it arrived but dissapointed in the lack of customer services i got
10 december 2024
Svar från hmv (UK) - Exeter
Hello RICHARD
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Svar från hmv (UK) - Exeter
Exactly how it should be, so thank you for shopping with us Daniela!
Svar från hmv (UK) - Exeter
Hi T.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service!
The man behind the till delivered really good service. He was friendly and kind. He was also very fast at finding my parcel. Thank you very much for your hard work.
30 november 2024
Svar från hmv (UK) - Exeter
Hi Clarey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
helpful and quick
5 december 2024
Svar från hmv (UK) - Exeter
Hi Patricia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Exeter
Hi,
Thanks so much for leaving us a 5 star review - thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Exeter
Hi Martyn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order in store for collection
Easy to order in store for collection. Ordered at the till and my order was ready to collect within 3 days. Easy collection from the downstairs collection point. Great service
27 november 2024
Svar från hmv (UK) - Exeter
Hi Annmarie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and good value guy in the…
Easy to order and good value guy in the shop needs a bit more training other than that happy
28 november 2024
Svar från hmv (UK) - Exeter
Hi Leigh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The shop is full of junk
27 november 2024
Svar från hmv (UK) - Exeter
Hello Richard
Our items are a reflection of those available from our supplier and customer demand and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible items to offer our customers and we update and refresh these regularly so check back soon and we hope you find the items you’re looking for :-)
Knowledgeable and friendly service.
I wanted to order a dvd of a pretty old film. The service from the staff member was excellent - knowledgeable and friendly. The experience was the same when I went to the store to collect the dvd.
27 november 2024
Svar från hmv (UK) - Exeter
Hi Anne,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy Peasy click and collect…
24 november 2024
Svar från hmv (UK) - Exeter
Hi Simon,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
No nonsense delivery and great support…
No nonsense delivery and great support this end
23 november 2024
Svar från hmv (UK) - Exeter
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff ,sorted my order…
Very friendly staff ,sorted my order out , quick delivery
24 november 2024
Svar från hmv (UK) - Exeter
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.