I always use HMV when I want music or DVDs, I am happy to order anything that is not in store, it arrived quickly and happy with my purchase.
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Plats
Byt platsSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had missed out on a new album release in my local store, so the staff member I spoke to suggested I order it online with him & have it delivered to my home. The order was processed, sent & deliver... Se mer
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Great service, knowledgeable customer service. The person who helped us was efficient and helpful. We ordered the DVD we were looking for and it turned up quickly. Hopefully all the packaging is recyc... Se mer
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The manager at the Exeter office had explained that we had just missed out on the last Marley model deck by a couple of hours, but assured us we would be able to have one within a few days and he was... Se mer
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Företagsinformation
Om hmv (UK) - Exeter
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Storbritannien
4,7
Utmärkt
354 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Stocking a rare cd
1 december 2025
Svar från hmv (UK) - Exeter
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
For my experience was great the staffs…
For my experience was great the staffs was really helpful and excellent customer service and great welcoming Everytime I enter the store and good communication to the company
1 december 2025
Svar från hmv (UK) - Exeter
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order came the day of the release of my…
Order came the day of the release of my album I bought and was in great condition. Although the only thing I needed to know was when the money was going to come out of my account from my pre order
26 november 2025
Svar från hmv (UK) - Exeter
Hi Millie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Exeter
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I placed my order at lunch time on…
I placed my order at lunch time on Friday 14th November & it was delivered to me on Saturday 15th November before lunch! Excellent service as usual.
21 november 2025
Svar från hmv (UK) - Exeter
Hi Mrs Caine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A very good service
A very good service. Very friendly and helpful staff. DVD set arrived as they mentioned.
12 november 2025
Svar från hmv (UK) - Exeter
Hi Ashok
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great speedy delivery
2 november 2025
Svar från hmv (UK) - Exeter
Hi Miss
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Love it
Was so easy and simple, thank you so much i will be using HMV more often, I will not be going to the superstore to get any movies, HMV haz alot more choice and so much more then just movies amazing thankvyou
1 november 2025
Svar från hmv (UK) - Exeter
Hi Dawn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick and efficient thank i
23 oktober 2025
Svar från hmv (UK) - Exeter
Hello jo
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant service and polite staff
26 oktober 2025
Svar från hmv (UK) - Exeter
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Was told to ‘go get it off Amazon ‘
Was told to ‘go get it off Amazon ‘
The staff member was very un concerned about serving me as apparently ,I was a ‘too old ‘ for the demographic to buy a Doctor Who item .
I am NOT a happy customer ..oh and please do NOT be writing to me saying ,this won’t happen again ..that hardly encourages me to go back to the store .
1 oktober 2025
Svar från hmv (UK) - Exeter
Hi,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Kind Regards,
HMV Customer Service Team
4 stars.
4 stars due to the following:
I ordered several items for my daughter's 18th birthday, and 4 items were on a pre-order release, which I had placed months ahead because they were limited edition items. Sadly only 1 out of those 4 items in my order was fulfilled, but I only found out on the day my order was dispatched (for Click & Collect) that they didn't have them in stock as they had sold out, despite that I had already pre-ordered and paid for them pre-sale. I did get a refund, but it would have been nice if I had been notified sooner so I could have arranged something else in their place.
Apart from that, a great store with a wide range & good customer service.
6 april 2025
Svar från hmv (UK) - Exeter
Hi Gillian
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Svar från hmv (UK) - Exeter
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Beats using Amazon
So the collection was easy with good communication but the website is a pain- please redesign so that it’s easier to use.
7 oktober 2025
Svar från hmv (UK) - Exeter
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Everything was fine i was kept in the…
Everything was fine i was kept in the loop and item was easy to collect
6 oktober 2025
Svar från hmv (UK) - Exeter
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Really helpful staff
Really helpful member of staff in-store who placed the order as they were out of stock of the cd I wanted.
5 oktober 2025
Svar från hmv (UK) - Exeter
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Exeter
Hi Lynn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All in a great experience 😌 thanks .
5 oktober 2025
Svar från hmv (UK) - Exeter
Hi Gordon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Exeter
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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