Your colleague was extremely helpful and friendly. Anything I asked he found out the information I needed right away. First class service that will make me go back to shop in that store.
Företaget har svarat
Plats
Byt platsThe Plaza 9, G74 1LW East Kilbride, Scotland, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The member of staff who served us plus the outstanding choice of cd's, dvd's. The member of staff was knowlagable, friendly without being over familiar, engaged in light hearted banter and was an abso... Se mer
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I ordered the Tracy Chapman 35th anniversary LP and was quoted 7/4/25 as the likely delivery date. I was pleased to say that I received an email on the 3rd April saying that it was available for colle... Se mer
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When I visited the store was unsure if HMV still done games, spoke with an assistant who stopped what she was doing to help me. She checked on line to see if itm was available and processed my purchas... Se mer
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Företagsinformation
Om hmv (UK) - East Kilbride
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
The Plaza 9, G74 1LW, East Kilbride, Scotland, Storbritannien
4,8
Utmärkt
164 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - East Kilbride
Hi Alan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were friendly and helpful.
The staff were friendly and helpful.
I told the assistant what I was looking for and he searched through the system to find it. Gave me a description of the item to make sure it was what I wanted.
It arrived a couple of days later and have had no problems.
19 november 2024
Svar från hmv (UK) - East Kilbride
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly and knowledgeable staff member…
Friendly and knowledgeable staff member helped me with selection of product .
3 november 2024
Svar från hmv (UK) - East Kilbride
Hi Mr Brown,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - East Kilbride
Hi Scott
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Classy HMV
I received very efficient customer service - with direct eye contact and a lovely friendly smile (from Paul, EK) - what more could you ask for!
30 september 2024
Omdöme utan inbjudan
Svar från hmv (UK) - East Kilbride
Hi Marlene
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff the only thing that…
Very friendly staff the only thing that annoys me is yous don’t stock enough cds of the bands I like
27 september 2024
Svar från hmv (UK) - East Kilbride
Hello Gerry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - East Kilbride
Hi tatiana
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The member of staff who severed myself
The member of staff who severed myself, was very friendly in finding the DVD I was looking for.
8 september 2024
Svar från hmv (UK) - East Kilbride
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Returned in store and ordered online replacement
Had to return a record to store due to a bad pressing, store ordered online for me a replacement. There was a price disparity which was sorted in store. I didn't give 5 stars as when you ship to store you use Royal Mail so there is no difference between shipping to store vs home this should have been pointed out as ship to store is normally quicker with other retailers. HMV need to sort out the pricing
15 augusti 2024
Svar från hmv (UK) - East Kilbride
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful
Very helpful, knowledge staff who show patience and a willingness to offer excellent customer service.
8 augusti 2024
Svar från hmv (UK) - East Kilbride
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Orderd for collection
Orderd for collection. No email to say it had arrived in store. Only an email to say I had been refunded as order not collected. Not even 4 days after I placed the order.
4 augusti 2024
Svar från hmv (UK) - East Kilbride
Hi Laura
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Hi Excellent service from staff at East…
Hi Excellent service from staff at East Kilbride store Regards A Morris
1 augusti 2024
Svar från hmv (UK) - East Kilbride
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ease of pick up at store with click &…
Ease of pick up at store with click & collect option. Would’ve been higher had I got record on day of release but the email came to late for me to make it to the shop.
31 juli 2024
Svar från hmv (UK) - East Kilbride
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Svar från hmv (UK) - East Kilbride
Hi Ian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helpful and friendly staff.
Helpful and friendly staff with good product knowledge.
I bought several DVDs and ordered a CD to be delivered to my home address. Delivery only took a few days. All seems very well organised.
29 maj 2024
Svar från hmv (UK) - East Kilbride
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering
How quick and easy the ordering process was. All paid for in the shop so all I had to do was wait for the delivery.
29 maj 2024
Svar från hmv (UK) - East Kilbride
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - East Kilbride
Hi john
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I love my purchase but I felt it took a…
I love my purchase but I felt it took a long time to come compared to other companies selling the same thing
7 maj 2024
Svar från hmv (UK) - East Kilbride
Hi Susan,
Thanks for getting in touch.
We're sorry to hear of the delay with your pre order due to the release date.
We can see that your delivery of your order was completed on the day of release, apologies for any disappointment that may have been caused.
Staff were friendly and knowledgeable.
21 april 2024
Svar från hmv (UK) - East Kilbride
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - East Kilbride
Hi Austin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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