What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Se mer
Företaget har svarat
Plats
Byt platsUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Se mer
Företaget har svarat
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Se mer
Företaget har svarat
Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Derby
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Storbritannien
4,7
Utmärkt
231 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly and helpful staff when…
Friendly and helpful staff when ordering and when collecting item. Item arrived quickly.
10 augusti 2024
Svar från hmv (UK) - Derby
Hi LouiseJ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent very happy great store love…
Excellent very happy great store love it thanks
8 augusti 2024
Svar från hmv (UK) - Derby
Hi Trev
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Derby
Hi Evie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Derby
Hi Debs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order on line and collect in…
Easy to order on line and collect in store. HMV notified me at every stage and when ready to collect. Very quick service. Staff in store were happy help.
21 juli 2024
Svar från hmv (UK) - Derby
Hi Rachel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff at derby hmv to get…
Very helpful staff at derby hmv to get short for my son well done to team and one nice lady who helped
15 juli 2024
Svar från hmv (UK) - Derby
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Derby
Hi BM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Came straight away.
22 juni 2024
Svar från hmv (UK) - Derby
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Derby
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order promt collection arranged…
Easy to order promt collection arranged in store
10 juni 2024
Svar från hmv (UK) - Derby
Hi Carlos
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I checked the website for what I…
I checked the website for what I wanted, it told me it was in stock in my local, so I thought I could collect in a few hours. It obviously wasn't In stock as it took a few days, which didn't matter but I did think what was the point if u can check stock but then its incorrect.
2 juni 2024
Svar från hmv (UK) - Derby
Hi Deb
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff are always polite and helpful…
The staff are always polite and helpful got complaints and really friendly
6 juni 2024
Svar från hmv (UK) - Derby
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delayed delivery
really delayed delivery - after complaint, delivered within a few days. Should not have had to go through the customer service loop to be able to receive a pre-ordered item.
Was a month late. Wouldn't order again.
25 maj 2024
Svar från hmv (UK) - Derby
Hi Customer
Thank you for taking the time to leave us a review. We are sorry for any confusion with the pre order. The release date was pushed back to 23/05/2024 and we can see that the item arrived before this date. Apologies for the delay. Regards.
Svar från hmv (UK) - Derby
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good price and delivery to store
Very good price and delivery to store! Very easy to click n collect
18 april 2024
Svar från hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Why can't I use a gift voucher online?
Why can't I use a gift voucher online?
Derby staff were excellent.
17 april 2024
Svar från hmv (UK) - Derby
Hello John,
Thank you for leaving us a review. hmv gift cards can only be redeemed and purchased in our UK stores and we currently do not sell or accept them online. However should you wish to use your gift card on an online order, we offer the hmvDelivers service within our stores where you can use the gift cards. Please speak to a member of staff in your local store and they will be happy to assist.
Svar från hmv (UK) - Derby
Hi Hayley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff at Derby were lovely
The staff at Derby were lovely. They were happy, and engaged in conversation. You don't get that alot these days when you're an older person. They were a joy. Keep hold of them. Thank you HMV.
28 mars 2024
Svar från hmv (UK) - Derby
Hi Jeane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service wouldn't go anywhere…
Excellent service wouldn't go anywhere else, staff always very helpful, and happy to serve.
31 mars 2024
Svar från hmv (UK) - Derby
Hi Tracy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful in finding and…
Staff were very helpful in finding and ordering films I was after.
30 mars 2024
Svar från hmv (UK) - Derby
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.