What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Se mer
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Plats
Byt platsUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Se mer
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Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Se mer
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Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you... Se mer
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Företagsinformation
Om hmv (UK) - Derby
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Storbritannien
4,7
Utmärkt
228 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Derby
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful friendly staff
20 mars 2026
Svar från hmv (UK) - Derby
Hi Karen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Derby store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ordering for home delivery
Helpful service in store & prompt delivery to my address - within 3 working days
12 mars 2026
Svar från hmv (UK) - Derby
Hi Adrian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Derby
Hi Barrie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DERBY STORE
went in store and order DVD as was out of stock and very helpful staff member and just had to wait for a email to pick it up
16 februari 2026
Svar från hmv (UK) - Derby
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Derby
Hi Rozh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service, competitive prices
Timely delivery. Well packaged. Competitive prices. Good service.
14 februari 2026
Svar från hmv (UK) - Derby
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Free delivery
HMV contacted me to notify me of a store relocation whilst I had an order in place. They offered to deliver the item free of charge, which they did, to which I am grateful.
25 januari 2026
Svar från hmv (UK) - Derby
Hi Steve,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Derby
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great!
Really easy to preorder my Christmas gift: 50th anniversary Wish You Were Here Pink Floyd. I decided to do click and collect as that was easier for me than have it delivered. Hubby was so pleased with it!
23 december 2025
Svar från hmv (UK) - Derby
Hello Anne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Derby
Hi Luke
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Long extended wait for delivery
Long extended wait for delivery, only positive was that I received regular emails keeping me informed of the on going delay. Poor delivery times!
24 december 2025
Svar från hmv (UK) - Derby
Hi Miss,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Great knowledgeable staff
Great knowledgeable staff, very helpful and it's great to see newer members of staff continuesly learning on the job .
Staff are polite which is always a bonus .
10 december 2025
Svar från hmv (UK) - Derby
Hi Sally
Thanks for getting in touch with such a positive 5 star review for our store in Derby; we really appreciate your comments and hope to see you again in the near future.
Cheers!
So easy to order click and collect
So easy to order click and collect. With good notification with when ready to collect.
8 december 2025
Svar från hmv (UK) - Derby
Hi keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
THANK YOU HMV
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely outstanding,I explained what had happened and within minutes i had my new vinyl. HMV THANK YOU
7 december 2025
Omdöme utan inbjudan
Svar från hmv (UK) - Derby
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Derby
Hello Mr
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
DVD order
I ordered my DVD, was kept up to date with the order all the way through. On collection, the HMV staff were very helpful.
3 december 2025
Svar från hmv (UK) - Derby
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Derby store is excellent and Alex…
The Derby store is excellent and Alex who served me was helpful and friendly. I would appreciate the return of the online stock checker system for in-store items which I have found very helpful.
22 november 2025
Svar från hmv (UK) - Derby
Hello Paul
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Derby store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
The online stock checker is currently unavailable for maintenance but we anticipate it to be back again soon.
Thanks for shopping with hmv, see you again soon :-)
Excellent service.
17 november 2025
Svar från hmv (UK) - Derby
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
One half of my order has arrived so all…
One half of my order has arrived so all good so far
I have to order online as the lift has been broken for years in the Derbion store in Derby
13 november 2025
Svar från hmv (UK) - Derby
Hi Ruth
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
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