Brilliant service second time i ordered form hmv both times have a great experience very easy to pre order brilliant for when tings arnt available in stores
Företaget har svarat
Plats
Byt plats20-22 The Mall, NP44 1PX Cwmbran, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to order and collect Did not wait too long for delivery Collection made at Cwmbran store where the 2 members were very helpful and friendly
Företaget har svarat
Item was not in stock in store, but the staff were really helpful and ordered it in for me and had it delivered to my address.
Trying to change a defective LP Vinyl album bought via online was a nightmare. also 2nd copy delivered ordered online was also faulty (manfacturers pressing fault). so sent 2 back via courier and h... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Cwmbran
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
20-22 The Mall, NP44 1PX, Cwmbran, Storbritannien
4,7
Utmärkt
199 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
That its now possible to order in store and pick up from there, with updates on order progress delivered via email
Staff very helpful as item required out of stock. Order placed in store and following updates on progress was able to pick up from store within the week
30 april 2024
Svar från hmv (UK) - Cwmbran
Hi Veronica
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Recently ordered Queen A Night At The ....
Recently ordered Queen A Night At The Opera vinyl album online for collection at my local store . Communication of order status was great throughout , album was well packaged & in perfect condition . Would happily use again .
5 april 2024
Svar från hmv (UK) - Cwmbran
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic Store
Fantastic quality products and great staff full of knowledge that are more than happy to help. Always my first stop when in town.
4 april 2024
Svar från hmv (UK) - Cwmbran
Hi Ieuan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVDs were well priced and click and…
DVDs were well priced and click and colect was free, thanks :)
23 mars 2024
Svar från hmv (UK) - Cwmbran
Hi Fiona
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Evening thing that I considered to be…
Evening thing that I considered to be Great Care, Attention & Service Happened ✨️
7 februari 2024
Svar från hmv (UK) - Cwmbran
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Cwmbran
Hi Matt
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service.
21 januari 2024
Svar från hmv (UK) - Cwmbran
Hi Andrea
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery to the store.
Quick delivery to the store.
Great customer service in store
13 januari 2024
Svar från hmv (UK) - Cwmbran
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Trying to change a defective LP Vinyl…
Trying to change a defective LP Vinyl album bought via online was a nightmare. also 2nd copy delivered ordered online was also faulty (manfacturers pressing fault). so sent 2 back via courier and had to go to a store to order a 3rd copy. Luckily the shop manager was very understanding and very helpful.
9 januari 2024
Svar från hmv (UK) - Cwmbran
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted you with returns.
Best wishes.
Svar från hmv (UK) - Cwmbran
Hi Wendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Didn’t like the fact that the item was…
Didn’t like the fact that the item was in store but as I’d ordered online had to wait for that to be delivered a few days later so had to go back to pick something up that I could have picked up the first time
22 december 2023
Svar från hmv (UK) - Cwmbran
Hi Customer
Thank you for taking the time to leave us a review.
We love receiving feedback from our customers and will take your feedback onboard.
I have started to buy vinyl again
I have started to buy vinyl again, and have had the odd record had manufacturing defects. Since I am often buying two or 3 records at a time and want a straight replacement the staff (if they have it in stock) always do a straight swap.
Just bought a double Sabbath album and the main record is perfect but the live record on its first play started jumping on track 2 Side 1 so I will have to replace that. Very annoying but that is not HMV's fault.
Superb choice of music on both CD and Vinyl. It is mainly the Cwmbran shop I use.
15 december 2023
Omdöme utan inbjudan
Svar från hmv (UK) - Cwmbran
Hi Adrian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered a cd for my mam and they…
I ordered a cd for my mam and they emailed me to let me know when to pick it up
14 december 2023
Svar från hmv (UK) - Cwmbran
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and easy ordering online prompt e…
Quick and easy ordering online prompt e mail when ready friendly staff at the Cwmbran store.
13 december 2023
Svar från hmv (UK) - Cwmbran
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant service the lady in the hmv…
Brilliant service the lady in the hmv shop in cwmbran was so friendly and helpful 👏
14 december 2023
Svar från hmv (UK) - Cwmbran
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They got all the disc I asked for even…
They got all the disc I asked for even ordered the two missing
14 december 2023
Svar från hmv (UK) - Cwmbran
Hi Dennis
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The website was easy to navigate
The website was easy to navigate, I was kept informed of the status of my order, the staff at the HMV shop in Cwmbrân were helpful and friendly
9 december 2023
Svar från hmv (UK) - Cwmbran
Hi Avril
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast service.
Ordered in store on Fri pm, ready for collection Sat pm. Excellent service. Staff at HMV Cwmbran are great too!
9 december 2023
Svar från hmv (UK) - Cwmbran
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Cwmbran
Hi Tony,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered came within a couple od
Ordered came within a couple od
f days ready for pickup , staff at Cwmbran very helpful
5 december 2023
Svar från hmv (UK) - Cwmbran
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.