HMV staff in Ayr were super helpful and professional without being pushy. They helped me with ordering in a DVD and finding a set of headphones, and both turned out to be perfect. Shopping in store is... Se mer
Företaget har svarat
Plats
Byt plats184 High St, KA7 1RQ Ayr, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order of DVD unavailable in store completed quickly. Order arrived promptly and collected without fuss
Företaget har svarat
Recently visited HMV in Ayr and coming from Moray, Scotland I had thought HMV was closed down. We subsequently visited Glasgow HMV at Braehead ( tho this wasn't a patch on the Aye store ) Aye had the... Se mer
Företaget har svarat
Asked in store whether particular newly released boxset was available in the store, worker checked on her computer and told me it was not so I then purchased it online, taking 2-3 working days for del... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Ayr
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
184 High St, KA7 1RQ, Ayr, Storbritannien
4,7
Utmärkt
160 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery
Ordered my 2 blu rays on line and they was delivered very quickly and in perfect condition. Thank you
30 augusti 2025
Svar från hmv (UK) - Ayr
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very straightforward
Fast response to my order, very nice and helpful staff, and while there i found another dvd I was looking for.
One happy customer!
20 augusti 2025
Svar från hmv (UK) - Ayr
Hi Mary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young girl who helped me was polite… thank you,I’ve listened to my 2 records a lot since receiving them
The young girl who helped me was polite and very professional helping myself.
30 juli 2025
Svar från hmv (UK) - Ayr
Hi Mr Gibson
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales assistant was polite
The sales assistant was polite, courteous, knowledgeable, and very helpful. She was amazing
19 juli 2025
Svar från hmv (UK) - Ayr
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Emma the store assistant was very…
Emma the store assistant was very helpful and friendly
2 juli 2025
Svar från hmv (UK) - Ayr
Hi kirsty
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Asked in store whether particular newly…
Asked in store whether particular newly released boxset was available in the store, worker checked on her computer and told me it was not so I then purchased it online, taking 2-3 working days for delivery. On leaving store I saw boxset I had just ordered out on display! Asked to cancel my online order to purchase in store and told I could not.
8 juni 2025
Svar från hmv (UK) - Ayr
Hi Julie,
Thank you for your feedback and apologies for any disappointment.
Please be assured that our service team certainly could have assisted with a cancellation and we apologise that this resolution was not offered.
We can certainly accept a return of the unwanted copy in store or via our returns portal here:
https://hmv.returns.international/
Great customer service at the Ayr store…
Great customer service at the Ayr store - sales rep Georgie went much further than I expected to find the items I was looking for. Thanks
7 juni 2025
Svar från hmv (UK) - Ayr
Hello Jon
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Ayr store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Svar från hmv (UK) - Ayr
Hi Brenda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Ayr
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Excellent! Quick dispatch, packaged well. Items arrived in perfect condition. Pleased with the order.
27 maj 2025
Svar från hmv (UK) - Ayr
Hi Kate
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff were very helpful and well…
Staff were very helpful and well informed about the products in store and what they were able to order online. Order came through really quickly as well.
12 maj 2025
Svar från hmv (UK) - Ayr
Hi GWEN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Ayr
Hello George
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Item arrived mail order
Item arrived mail order, well packaged and on time to my local store. Item was as described and in new condition, per purchase. All satisfactory
11 maj 2025
Svar från hmv (UK) - Ayr
Hi Cozzer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Ayr
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Prompt efficient service with helpful…
Prompt efficient service with helpful staff when item collected.
20 april 2025
Svar från hmv (UK) - Ayr
Hi Greg
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery to the Ayr store and…
Prompt delivery to the Ayr store and the usual great service from the staff.
6 april 2025
Svar från hmv (UK) - Ayr
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering online was quick and easy
Ordering online was quick and easy, kept well informed on orders progress was told up front of dispatch date all in all a great service from HMV.staff in store very courteous and helpful thoroughly recommend the service.
28 mars 2025
Svar från hmv (UK) - Ayr
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Ayr
Hi Lisa
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Svar från hmv (UK) - Ayr
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
High street stores....Pointless!
What's the point of having shops when they aren't supplying proper stock? New blu ray just out last week and how many copies do they supply the Ayr store with...2! Meanwhile the shelves are filled with pointless crap that clearly isnt selling by the looks of it!
10 mars 2025
Omdöme utan inbjudan
Svar från hmv (UK) - Ayr
Hi Customer
Thanks for leaving us a review.
We are sorry to hear you are unhappy with the range of items in stores, apologies for any disappointment caused. We greatly appreciate you taking the time to let us know your suggestions. We’ve forwarded your email to the relevant Head Office department for their attention.
Kind regards
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.