Audika - Shrewsbury Omdömen 

I was made to feel at ease straight away, which made the whole experience much better.

After 4 years of problems with hearing aids from a well known High Street chemist brand, I took the decision to try Audika in Shrewsbury. Initially went into store to explore options available. Gemma was the epitome of customer service, listened to my needs, clarified some points, gave me a knowledgable account of products available, aftercare and was very mindful of my hearing needs. A subsequent series of hearing tests, (which I had not had with the previous provider,), less than a week later than my original visit, with Adrian, who demonstrated the same high quality customer service, revealed significant unaddressed issues, (and I’ll leave it at that!).

A trial run, around the town centre, including the market, revealed just what I had been missing.

Before placing an order Adrian advised me of aftercare available and what to do in the unlikely event of a problem occurring with the hearing aids.A real plus point, consumables available in store, rather than phoning a contact centre and waiting for 10 days for postal delivery.

A week later Gemma phoned me to confirm my fitting appointment and that the aids had arrived on time.

On visiting the store, Adrian and Gemma continued their very professional approach despite having shopfitters in completing the ‘Audika’ rebrand. The fitting went ahead with clear explanations given and further checks to ensure the highest quality sound.

What a difference, what an experience, I have my hearing (and life) back.

Thank you, Adrian and Gemma, truly professional and both worthy of the highest praise.

Unsurprisingly then, I fully recommend the individuals, the store and the brand.

Wonderful staff, so knowledgeable and informative.
Feel really well looked after

Being punctual and professional

Always a pleasure to see Adrian and his receptionist. Made to feel welcome and very professional and helpful.

The appointment was well informed and made me feel at ease .I will be back in the near future and will buy a set because or the way he conducted the appointment.

Excellent & very helpful service

There is always a warm reception from staff on entry to the premises. A drink isxalways offered. My appointment was friendly and informative with a full discussion of my hearing and hearing aids. Relevant and necessary improvements to my hearing aids discussed, explained and implemented.
The improvements to my hearing experience immediately apparent and appreciated. Always feel that I have a worthwhile experience at my appointments.

Audiologist ( Aidrian) extremely efficient, friendly and thorough. Explained in easy to understand terms results of the tests and ensured complete understanding. I have every confidence in trusting my hearing management to Aidrian and Hidden Hearing,

The generous time taken for the appointment, the patient explanation of the procedures and the value of the information collected and the over-riding sense of clinical professionalism that characterised the whole experience.

Efficient, extremely helpful and personalised guidance from Adrian in Shrewsbury

Very honest, and empathetic to my individual situation.

Adrian is very comprehensive and thorough.

Very helpful with my understanding and when asking questions got the answer straight out

I go every year to see Adrian at Shrewsbury for a check up. He is a thorough gentleman , friendly and nothing is too much trouble. Every little item is checked and need be corrected. Certainly when you leave I find that my hearing is much improved. I have no hesitation in recommending someone with a hearing problem going to see Adrian.

I must admit that I was apprehensive about going for a hearing test. I was sure that I didn't have a problem with my hearing but wanted to get a couple of things checked out. However as an over 65 I find that wherever I go these days there is a preconception that I will have some sort of degeneration and I was concerned that I might be told that I had age related hearing loss and that I needed hearing aids.
I need not have worried. Adrian was professional and efficient without a hint of the patronising attitude towards the over 65s that is so wearisome and so present these days.
The examination was thorough and interesting and involved very relevant tests which I had never come across previously. My hearing was pronounced 'normal' my concerns were addressed and advice was given.
I would thoroughly recommend Adrian at Hidden Hearing Shrewsbury and will return when I am next due for a test.

My first time having ear wax removal and recieved fantastic service. A warm welcome from Gemma on reception. My treatment was done by Molly who did an incredible job - very friendly and professional, thoroughly explaining everything about the process and giving me options. Highly recommended.