We had a flight cancellation and then a delay getting out of HNL. Hertz allowed me to get a rental, even though we were 4 hours late. BTW - No one answers the phone at the Lihue location and the w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not on the Gold board and Overcharged. I am Hertz Gold Presidents Circle. I checked in online in advance but when I arrived I was not on the Gold board and instructed to wait in line. Upon returnin... Se mer
I arrived late due to flight delays and due to construction and poor signage, getting to the Hertz counter was challenging- at least for me. After that, I had a five star experience
We have a very happy experience over the years with Kauai HERTZ. Typically we pick up our vehicle in a VIP line ready to go and everything is perfect. This year we had to wait out in the humidity fo... Se mer
Företagsinformation
Skrivet av företaget
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktuppgifter
3250 Hoolimalima Pl, 96766, Lihue, Hawaii, USA
- (808) 245-3356
Your Car Rental Deals, News & Offers
4,3
Utmärkt
62 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ease of p/u & bringing back the vehicle
10 september 2026
Easy to pick up and return the car.
12 september 2026
The team was all about Aloha!
The team was clearly overwhelmed and working overtime in the aftermath of Lowell. What wonderful Aloha they all displayed.
10 september 2026
The car is ready for us as soon as we…
The car is ready for us as soon as we arrived and the staff were friendly.
7 september 2026
Quick, easy
Arrived, name was on the board with vehicle location. Keys were in the vehicle and it was ready to go. I had to reduce the number of days for my rental. Walked up to the desk and they made the changes immediately. Very good/easy : )
4 september 2026
We have a very happy experience over…
We have a very happy experience over the years with Kauai HERTZ. Typically we pick up our vehicle in a VIP line ready to go and everything is perfect. This year we had to wait out in the humidity for our vehicle for awhile (don't know why we could not line up in the air conditioned office) and it had an ANT infestation and was not cleaned well, but we kept it for 2 weeks and worked through it including cleaning it ourselves. I love it when I pre-arrange and pick it up from VIP parking, but a faster line is also appreciated.
5 september 2026
We were unable to top off our tank…
We were unable to top off our tank because of the approaching hurricane. The gas lines were so long if we had waited we likely would have missed our cruise departure time. Hertz did not give us any hassle at all and told us 'not to worry about it'.
5 september 2026
Fuel charges when I turn in cars that…
Fuel charges when I turn in cars that have a full tank. It’s a simple check full is full regardless of receipt
5 september 2026
Disorganized, slow and understaffed
Check in and pickup process was very slow and disorganized. I was supposed to be able to bypass the line and just pick up my vehicle, but my name was not assigned to a car and no one at the desk knew why. As a result I waited about 30 minutes in line after trying to figure out why my car wasn't assigned to me for about 15 minutes, and had to change my plans that day as a result.
25 augusti 2026
Car was ready and waiting
Car was ready and waiting, it was clean and I didn't have any issues. Upgraded to SUV from midsize as expected based on my Hertz status.
28 augusti 2026
Vehicle seemed to be well maintained.
Vehicle seemed to be well maintained.
Easy pick up and drop off.
31 augusti 2026
Not on the Gold board and Overcharged
Not on the Gold board and Overcharged. I am Hertz Gold Presidents Circle. I checked in online in advance but when I arrived I was not on the Gold board and instructed to wait in line. Upon returning the vehicle at 3:30pm, 30 minutes before my scheduled return time, they scanned the vehicle and said I was good to go. They did not officially check in the vehicle until the following day at 10:34am and charged me for an extra day. I called Hertz customer service and they are supposed to be refunding me.
31 augusti 2026
It was quick and easy picking up the…
It was quick and easy picking up the car and dropping it off.
29 augusti 2026
Friendly service
Friendly service, great car selection, easy to reserve car, pickup and drop off were easy, good location
26 augusti 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.