My experience was based on the usual complete service that Hertz has always provided when ever I book with Hertz.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From check-in, car rental use, to return this was one of the more lackluster car rentals experiences. During check-in, I handed my license to the agent, and waiting over 20 minutes without... Se mer
Charged $10 extra fee for using tolls which are unavoidable in the Miami area. How does it possibly cost them $10 to add on an automated charge?? This is vaguely explained in the booking terms which s... Se mer
Did not have the vehicle ready I reserved, but put me in a brand new upgrade at no extra charge. Greatly appreciated.
Företagsinformation
Skrivet av företaget
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktuppgifter
3491 S Roosevelt Blvd, 33040, Key West, Florida, USA
- (305) 294-1039
Your Car Rental Deals, News & Offers
4,0
Bra
11 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My experience was based on the usual…
My experience was based on the usual complete service that Hertz has always provided when ever I book with Hertz.
9 oktober 2026
Quick & painless
Quick process, short line at the time of arrival and when we needed a car again later the same day when our flight was canceled. Friendly staff also. Thanks
5 oktober 2026
The people in Key a west and Miami were…
The people in Key a west and Miami were friendly and helpful.
1 oktober 2026
Quick and courteous service at desk and drop off.
Did not have the vehicle ready I reserved, but put me in a brand new upgrade at no extra charge. Greatly appreciated.
27 september 2026
Overall poor customer experience
From check-in, car rental use, to return this was one of the more lackluster car rentals experiences.
During check-in, I handed my license to the agent, and waiting over 20 minutes without feedback on what was going on with recieving the rental. Had to ask a couple times if everything was okay, with the only feedback being "yes". No further explanation, then finally handed the vehicle keys with lot number.
Vehicle itself was fine the first day, second day it kept stating it needed a quart of oil added, so had to find what the appropriate oil was, then find an auto parts store to buy some and then put it in the vehicle. Everytime it rained the vehicle would state some sensor was non functioning. Each day it felt like a different warning light or message occurred with the vehicle.
For the rental return, there was no one around during normal business hours, so had to go back to the check-in desk to return. Waiting in line 10 mins, finally another agent came to me to ask if I was just returning and if so hand them the keys. I informed them of all the issues I had with the vehicle and all they said was "ok, we will check it and email you your rental receipt"
10 september 2026
Charged $10 extra SURPRISE fee
Charged $10 extra fee for using tolls which are unavoidable in the Miami area. How does it possibly cost them $10 to add on an automated charge?? This is vaguely explained in the booking terms which says the fee might(??) be charged. I will less vaguely explain I will not rent from Hertz again until they make it clear this will be charged. Or even better drop the bogus fee. The rental process and car was fine.
4 september 2026
Always easy to pickup and drop a car in…
Always easy to pickup and drop a car in Key West. Cars are always in top shape.
1 juli 2026
The car wasn’t clean
The car wasn’t clean. And I understand the conditions that Key West brings so my expectations were low. But not this low. The car smelled, not vacuumed ( or done poorly). The gas wasn’t filled up. (1/4) missing . And the blinker didn’t work. I usually get a great experience, this was not very good.
18 juni 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.