Vehicle I reserved was available when I needed it, in good condition, ready to pick up without waiting on line at a counter. Return was fast and easy.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The financial hold on the card was not communicated properly until I was at the gate, so I was $500 short during my trip, unplanned. After returning the car, it took couple of days to release that hol... Se mer
Its always a challenge finding a child seat that actually works. The last time I was there I managed to get the last remaining two. I worry that one day the child seats wont be available and I'll have... Se mer
Everyone was so amazing. The gold memer rep was awesome. Would give 10 stars. Amazing people at this location
Företagsinformation
Skrivet av företaget
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktuppgifter
6701 Convair Rd, 79925-1092, El Paso, Texas, USA
- (915) 612-5500
Your Car Rental Deals, News & Offers
4,1
Bra
53 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everyone was so amazing
Everyone was so amazing. The gold memer rep was awesome. Would give 10 stars. Amazing people at this location
22 oktober 2026
Great experience
Vehicle I reserved was available when I needed it, in good condition, ready to pick up without waiting on line at a counter. Return was fast and easy.
21 oktober 2026
Excellent service.
17 oktober 2026
Its always a challenge finding a child…
Its always a challenge finding a child seat that actually works. The last time I was there I managed to get the last remaining two. I worry that one day the child seats wont be available and I'll have a big problem. I pay a significant fee for the seats, you could buy new seats with the cost to rent one for the weekend. You should keep them fully stocked.
20 oktober 2026
Everything was terrific.
19 oktober 2026
Very helpful and courteous staff
Very helpful and courteous staff. Great upgrade as well
13 oktober 2026
The car I had reserved was not…
The car I had reserved was not available when I went to the counter. The car they assigned me I got stopped at the exit gate because the car was on hold for an overdue oil change. Then the third car they gave me had a check engine light coming on all weekend. Not a satisfying experience at all very frustrating.
13 oktober 2026
All went Great
All went very well, the car was a good size, and all was ready upon our arrival.
12 oktober 2026
Good service
Good service, I was able to request particular car that was not available few days ahead. Location convenient.
12 oktober 2026
Easy pickup and drop off of rental
Easy pickup and drop off of rental. Thank you for recognizing my Hertz’s account status.
7 oktober 2026
Poor Customer Service
The online services didn't let me modify my rental in a timely manner, so I had to work with an on-site agent who was no help. I wanted to check the car out early since I had to leave early the next day before the rental company opened, and they wanted to double the amount. After I picked it up the next day, the rental company charged me a weekly rate instead of the 4 days I requested. I was able to get it fixed after I called 1-800 number. Everything was an inconvenience.
6 oktober 2026
car check engine light was on
car check engine light was on, windshield wiper was LOUDLY SCREECHING
1 oktober 2026
Not up to standard.
Had to wait for a representative to arrive to get the vehicle, different for my needs than the one reserved. Vehicle oil change notification repeatedly displayed on console. Was charged for damage coverage, even though I did not select it at the time of the reservation.
4 oktober 2026
It was a flawless experience renting a…
It was a flawless experience renting a car from Hertz. Good vehicle and excellent service.
30 september 2026
Awesome rental!
Hertz was amazing! The process is always painless and being able to pick a vehicle is so great!
29 september 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.