DO NOT RENT FROM THEM
If I could give this company zero or negative stars I would! I wish I listened to the reviews and steered clear! DO NOT EVER RENT FROM THEM!!! Absolutely horrible experience! The women at the counter is hateful and spiteful. The hertz online service was nice trying to refund our money but apparently the airport operates on its own and they don’t have much say. If I knew that I definitely would not have rented from them. We thought we were getting an expedition for a road trip for our babymoon. And we got an armada. Apparently even tho it’s advertised on the website they’ve never had expeditions and they think it’s a similar vehicle! The lady at the counter even got mad at me saying I don’t know why you would even think we had an expedition. I said if you go to your website that’s exactly what I booked. She got mad and said well we mean something similar to it. But they are not remotely the same size! My husband is 6’8 and I travel with a service dog. So room for an 11hr drive was very important. We left the airport thinking we would try to use the vehicle. But it was not enough room. My husband looked like he was in a clown car. I couldn’t make him drive that for 11hrs. I contacted hertz online. They said to call around to see if any other company in the area had a larger vehicle that we could swap it out no charge. If not confirm with rental company they will refund. I called the airport they confirmed they would refund our money she confirmed with management and everything. I spent all morning calling around calling within an hour and half drive with no luck. So we returned the vehicle. Gased up and clean and was still charged over $200! Hertz online was nice but had no say over what the airport does apparently or so they said anyway. Hertz quit responding to my emails. This horrible experience nearly ruined our trip! Worst experience ever!! Do not ever rent from these people!! Absolutely horrible!!