Jamie was very helpful in booking our cruise, she answered our questions and was very professional. She made it all an easy experience. Also Darren , the branch Manager, assisted us where necessary.... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always reliable friendly service at Whitley Bay branch. I found my holiday online but contacted Hays Travel Whitley Bay to see if they could get a good deal for me. Darren was brilliant very friendly... Se mer
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Great customer service from Morgan, very polite and patient did not at all feel rushed which I appreciated. Person-centred and nice atmosphere in the shop. Will be back to book my next holiday!
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Went to booking a last minute holiday, I was unsure of my destination. Morgan was helpful, polite and very patient. She helped me book my holiday without any worries or stress.
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, Storbritannien
- 0191 2531022
4,9
Utmärkt
882 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fabulous!
Great customer service from Morgan, very polite and patient did not at all feel rushed which I appreciated. Person-centred and nice atmosphere in the shop. Will be back to book my next holiday!
27 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for your lovely review :) It was a pleasure to book your holiday for you ! - Morgan
Helpful, Patient, well mannered.
Went to booking a last minute holiday, I was unsure of my destination. Morgan was helpful, polite and very patient. She helped me book my holiday without any worries or stress.
2 september 2026
Svar från Hays Travel - Whitley Bay
Thank you for your kind review :) It is always a pleasure - Morgan
Excellent service .
We enjoyed some friendly banter with your agent Daren he was very helpful and got us the best deal that he could.
2 september 2026
Svar från Hays Travel - Whitley Bay
its great to hear you received excellent service and we hope you have a fantastic trip :)
Great experience!
Jamie was very helpful in booking our cruise, she answered our questions and was very professional. She made it all an easy experience. Also Darren , the branch Manager, assisted us where necessary.
2 september 2026
Svar från Hays Travel - Whitley Bay
Thank you for taking the time to leave a 5 star review, we are happy you had a great experience :)
Went in for advice for booking weekend
Went in for advice for booking weekend. We couldn’t have got better help. Everything sorted easily. Will definitely use again.
27 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you we are happy you got great service :)
Excellent personal service
Always reliable friendly service at Whitley Bay branch. I found my holiday online but contacted Hays Travel Whitley Bay to see if they could get a good deal for me. Darren was brilliant very friendly and sorted my holiday quickly and hassle free. Very professional, definitely recommend Hays Travel.
30 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for your wonderful feedback! We are delighted to hear that you received such friendly and professional service. We are so pleased we could sort out your holiday quickly and hassle-free.
Thanks Darren
Lovely friendly service and approach…
Lovely friendly service and approach from Ellie. Thank you.🙏🏻
30 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for your lovely feedback, have a great holiday.
Thanks Melissa
Hays - In Safe Hands
Having had a bad experience with LNER when trying to book assisted travel to Cardiff. The direct train ran at 1500 from Newcastle and got in at 22.00. An earlier train had 1 change. The staff could assist us on to the GNER train but they could not guarantee us a seat!
I rang Hays Travel Whitley Bay.
I needed to get us both to Cardiff for a Conference in October. Melissa was a breath of fresh air. Fly to Bristol with assistance. I was happy to make an advanced booking with a taxi to meet us. Within 15 mins of my call my travel arrangements were booked and paid for. Melissa was effective and efficient. Her knowledge gave me the confidence I needed to make an instant booking. Thank you, I can relax knowing that I am in safe hands. Shirley and Peter Gould
29 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you so much for your lovely review. We always like to help where we can. Enjoy your conference. Thanks Melissa
Svar från Hays Travel - Whitley Bay
Thank you so much for leaving a review. Have a great holiday Thanks Morgan
We always deal with Gemma as she goes…
We always deal with Gemma as she goes into all the fine details, and is always polite and cheerful. When you arrive at the destination you are never disappointed.
26 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for leaving a review. It was a pleasure to get you booked Thanks Gemma
pleasant and helpful staff.
19 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for your lovely review Theresa :) It's always a pleasure - Team Whitley Bay
Thanks HaysAlways helpfull in hays,thanks Elie,a…
Always helpfull in hays,thanks Elie,a think a got it Wright.
23 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for the review. So pleased you were happy with my service. Have a great holiday Thanks Ellie
Morgan was excellent
Morgan was excellent. Super friendly and if she didn’t know the answer to a question asked a colleague. She made the booking process simple and straight forward
22 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for your kind words. we look forward to seeing you again soon.
No hassle from the moment we got the Hays travel store. We knew what and where to goand thanks to the staff we walked out with another Holiday in 3 weeks time, and counting.
Just read my post in give holiday a title, yes i filled in wrong box, sorry.
19 augusti 2026
Svar från Hays Travel - Whitley Bay
Thankyou so much for leaving a review. Have a great holiday Thanks Gemma
Darren was his usual helpful self
Darren was his usual helpful self. Booked my holiday without any bother.Always happy to book with Darren as he is so helpful and pleasant.
19 augusti 2026
Svar från Hays Travel - Whitley Bay
Thanks for you kind words it was lovely to see you :)
Amazing customer service…
We always have amazing customer service with Hays. They know what we like and always deliver on an amazingly efficient holiday and bookings for everything we need.
17 februari 2026
Svar från Hays Travel - Whitley Bay
Thank you so much for leaving a review. It's always a pleasure to book your holidays Thanks Emily
Svar från Hays Travel - Whitley Bay
Thank you for leaving a review of my service. It's always a pleasure to get you booked Thanks Darren
Visited the branch in WBay
Visited the branch in WBay twice. Gemma was incredibly helpful and we ended up booking a holiday. Gemma had researched options between visits and we booked one of these. Really good service. Thank you
9 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for your wonderful feedback! We are so pleased to hear that I was incredibly helpful and that you received such good service. We hope you have a fantastic holiday!
Thanks Gemma
You always get the best service here.
You always get the best service here.
Gemma was very helpful and got us the best deal. Thanks once again!
11 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you so much for your lovely review. It's always a pleasure to get you booked Thanks Gemma
We appreciated the personal service
We appreciated the personal service, nothing was too much bother including checking and correcting a previous booking. Thank you Melanie
13 augusti 2026
Svar från Hays Travel - Whitley Bay
Thank you for your kind words, we look forward to seeing you again soon xx
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