As always my contact with the Team at Hays was amazing, on this occasion I e mailed the Team as I had no opportunity to go into the office and the sorted everything out for me in a few short e mails.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was great experience having a hard time trying to pick somewhere to go between me and my hubby can be a nightmare. Nicole done a great job find us hopefully a dream holiday
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Nicole was so VERY helpful friendly and seemed genuinely interested in getting my booking exactly right for my needs First class service as always from Hayes
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As per usual, really pleasant greeting for us on our tenth Hayes booked holiday. Staff very custome aware and very helpful. We are impressed by the company and its, staff, prices compare to on-line q... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
34 High Street, BS23 1EZ, Weston Super Mare, Storbritannien
- 01934806180
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent all round knowledge a…
Excellent all round knowledge a pleasure to do business wth.
5 september 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Svar från Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Svar från Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Poor Service
We went into Hays travel Weston-super-Mare branch to ask them when the shore excursions would be available to book for the Cruise we have booked with them for 2027. We were told by their agent 14 weeks before the cruise. It turns out they are available to book a year before the cruise, if we had not found this out ourselves from another source we would have had very little chance of booking the excursions we want to go on.
20 augusti 2026
Omdöme utan inbjudan
Svar från Hays Travel - Weston Super Mare
Thank you for your feedback.
I’m sorry you were given the wrong information regarding the shore excursions. I’ve picked this up personally as the Branch Manager and have emailed you directly to respond to your concerns.
We have acknowledged that the information given to you in branch was incorrect, and I’m sorry for the frustration this has caused. I’ve also spoken to the team to make sure we’re giving the correct information going forward.
I’m sorry that this experience has left you disappointed with us, and I hope we can improve things from here.
- Nicole, Branch Manager
Another lovely holiday booked with ease
As always my contact with the Team at Hays was amazing, on this occasion I e mailed the Team as I had no opportunity to go into the office and the sorted everything out for me in a few short e mails. From booking the holiday I wanted, extras and flights alongside confirmation and payment. Couldn't have been easier. Communication and service was amazing. Nicole and Zoe were fab
24 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind words - Thanks Steph:)
Svar från Hays Travel - Weston Super Mare
Thanks for your feedback :)
Nicole amazing help
Nicole was so VERY helpful friendly and seemed genuinely interested in getting my booking exactly right for my needs
First class service as always from Hayes
29 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind words and for booking with us again - Thanks Steph :)
Was great experience having a hard time…
Was great experience having a hard time trying to pick somewhere to go between me and my hubby can be a nightmare. Nicole done a great job find us hopefully a dream holiday
28 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your lovely words - Thanks Steph :)
Fantastic service from knowledgeable…
Fantastic service from knowledgeable and helpful friendly staff.
27 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Svar från Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Booking a cruise.
I was met by Nicole who was very professional and was able to sort everything out that I needed. As always Hays Travel are fantastic. Would recommend them to anyone who wants to know.
23 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
Nicole was fantastic
Nicole was fantastic, very friendly, knowledgeable and efficient. Enjoyed our visit and left happy with the holiday we booked. Well done Hays Weston-super-Mare super Mare, always a pleasure.
16 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
Great customer service
Great customer service, very knowledgeable staff, lots of information provided on options available for my chosen cruise and a very efficient service throughout.
28 juni 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Nicole listened to our needs with great…
Nicole listened to our needs with great patience, but went above and beyond to find a holiday that suited us. Many thanks
15 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
Excellent service
Nicole was great help, found Me just what I wanted at brilliant price
15 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Really helpful and informative rep to…
Really helpful and informative rep to find the best deal
8 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
It was nearly closing time when we went…
It was nearly closing time when we went to Hayes, very friendly staff not hurried at all, all booked and paid for within 30 mins. 3 very happy customers.
1 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind words :)
Always feel good when booking holidays…
Always feel good when booking holidays at Hayes. Professional advice, humourous too. Steph sorted the holiday out even with the alteration to it.
31 juli 2026
Svar från Hays Travel - Weston Super Mare
Thank you for your kind words and booking with us again - Thanks Steph :)
Excellent service with Hays
Booking my first cruise and everyone so very helpful in explaining each step and very knowledgeable to answer all my questions. The service from the girls on the phone and in the shop were excellent
6 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thankyou for your feedback! :)
After booking and paying full amount…
After booking and paying full amount came home and if I'd booked on line could of saved myself £74.00 phoned the store and was told nothing they could do about it very disappointed
6 augusti 2026
Svar från Hays Travel - Weston Super Mare
Thank you for taking the time to leave your review, we're sorry to hear you were disappointed by the price you later saw.
As holiday prices are set by our suppliers, they can fluctuate, prices are discussed and set at the time of booking.
We appreciate your feedback and will use it to help ensure the fluctuation of prices are communicated more clearly in future.
- Steph, Assistant Manager
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