Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... Se mer
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All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... Se mer
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The Superb Staff in Hays, Keel Square. They are all so welcoming, friendly and efficient. Always willing to go the extra mile to ensure your holiday arrangements go smoothly. Evie booked a holiday to... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Gilbridge House, high street west, SR1 3HL, Sunderland, Storbritannien
- 0191 5100074
5,0
Utmärkt
614 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service as always
Excellent service as always
Thank you Nadia for booking our holiday
Hays is very lucky to have lovely staff in Keel Square Sunderland
28 september 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for this glowing review for Nadia! We all hope you have such an amazing holiday in Torremolinos :)
Easy and straightforward bookings
The whole booking process was very straight forward and easy and Anita went through all of the questions and answered everything honestly.
24 september 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you for the lovely feed back, it really is appreciated
The booking was complete immediately
The booking was complete immediately, professionally and everything was taken care of in one call.
16 september 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you for your lovely review, Graham. We hope you have a fantastic time on your holiday. - Evie :)
All the staff they are all so lovely &…
All the staff they are all so lovely & helpful especially jasmine 😍xxxxx
12 september 2025
Svar från Hays Travel - Sunderland Keel Square
Hi Lynne, Thank you very much for your lovely review! We hope you have a great time in Lanzarote :) - Jasmine
Very helpful staff
Very helpful staff, made time for me and explained everything at each stage of booking.
18 september 2025
Svar från Hays Travel - Sunderland Keel Square
Hi Jane, Thank you so much for your lovely review! We hope you have a magical time in Disneyland Paris :) - Jasmine
Brilliant service
16 september 2025
Svar från Hays Travel - Sunderland Keel Square
Hi Gary, Thank you very much for your lovely review! We hope you have a fab time in Majorca :) - Amelia
Excellent service
Evie was very informative and professional with helping us choose our holiday! Very patient and covered every detail without hesitation
14 september 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Brian. We hope you have a lovely cruise. :) - Evie
Excellent service from the girl who…
Excellent service from the girl who helped us book holiday. Very friendly, knowledgeable and provided excellent customer service. Great company to book holidays with. We saw one online and it was matched with the price we saw.
7 september 2025
Svar från Hays Travel - Sunderland Keel Square
Hi Lisa, Thank you very much for your lovely review! We hope you have a fab time in Tenerife :) - Amelia
Very prompt response and dealt with a…
Very prompt response and dealt with a group booking with ease.
14 september 2025
Svar från Hays Travel - Sunderland Keel Square
Hi Victoria, Thank you very much for your kind review, we hope you have a lovely time in Majorca :) - Hazel
Great place to book a holiday
from start to finish. Hays was very welcoming, The Staff were brilliant and informative and helped look exactly what kind of holiday we wanted.
7 september 2025
Svar från Hays Travel - Sunderland Keel Square
Hi John, Thank you for your lovely review! We hope you have a great time in Majorca :) - Amelia
Hazel was so helpful
Hazel was so helpful, we didn't really know where we wanted to go, but knew what we wanted, her knowledge of different places was amazing and fully understood our needs, she continued to eliminate places till we found our holiday in Cape Verde
13 september 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you very much for your fab review, we hope you have the best holiday in Cape Verde! :) - Hazel
Great Price for New York Trip and Great Service
Great Price for New York Trip - Service from the girls in the branch has been exceptional
12 september 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you for your lovely review, Joanne. We hope you have an amazing time in New York :)
Booked a family holiday with the…
Booked a family holiday with the lovely Hazel from Keel Square. Hazel was so efficient and ensured we had all of the correct information before booking ! The experience was so easy and we were made to feel like nothing was too much trouble ! Thank you Hazel !
10 september 2025
Omdöme utan inbjudan
Svar från Hays Travel - Sunderland Keel Square
Hi Georgia, Thank you very much for your lovely review! We hope you have an amazing time in Lanzarote :)
My holiday
She made very welcoming, and very helpful and patient with me, I will recommend anyone to your company, and Amelia needs a promotion, as she kind and welcoming, all round very good person
6 september 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Gary. We hope you have an amazing holiday :)
Hays Keel Square
We found that the advisors in the Keel Square branch were extremely helpful and they went out of there way to ensure we got the exact holiday we required. Will definitely use this branch again.
31 augusti 2025
Svar från Hays Travel - Sunderland Keel Square
Hi Ian, Thank you very much for your lovely review! We hope you have an amazing time in the Maldives :) - Nadia
Very knowledgeable
Very knowledgeable,
Kerry booked our cruise, she was very good , dealing with any problems and coming back to us quickly.
We would definitely book with Hays again, good price and efficient service
20 augusti 2025
Svar från Hays Travel - Sunderland Keel Square
Hi Jennifer, thank you for your lovely review! We hope you have a lovely time :)
Booking a holiday made easy
Welcoming as entered the shop . Very friendly but professional approach. Listened and me expectations . Quick and efficient
23 augusti 2025
Svar från Hays Travel - Sunderland Keel Square
Thanks Marie for such a lovely review, we appreciate your kind feedback and hope you have a lovely holiday :) - Nadia
Brilliant!! …
I found the staff to be really helpful and friendly. Very accommodating and went the extra mile for us to make sure everything was sorted. This is our first family holiday and they took all of the stress away from sorting everything out. Brilliant.
22 augusti 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Alison. We hope you and the family have an amazing time in Turkey :) - Nadia
5* help
As soon as I contacted Rachel she has been amazing- so helpful and gave good tips too. She gives us so many options to suit different budgets. Always friendly as very quick at responding! 100% recommend!
19 augusti 2025
Svar från Hays Travel - Sunderland Keel Square
Thanks for the great feedback
Never disappoints
Never disappoints , always courteous and professional and gets my holidays booked with the minimum of drama at very good prices xxxThank you Jasmine xxx
10 augusti 2025
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it was my pleasure-kind regards Jasmine
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