Hays Travel - Specialist Cruise Centre Omdömen 

2 623
TrustScore 5 av 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Se mer

Betygsatt 5 av 5 stjärnor

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Se mer

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Betygsatt 5 av 5 stjärnor

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Se mer

Företaget har svarat


Företagsinformation

  1. Resebyrå
  2. Kryssningsarrangör
  3. Kryssningsresebyrå
  4. Kulturresor
  5. Valutaväxling
  6. Söksida för resor

Skrivet av företaget

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Kontaktuppgifter

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Storbritannien

  • 03330339985

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(2 623)

121 995 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

My son in law booked for my husband and…

My son in law booked for my husband and myself and his own family the day before. I know he was very pleased with the whole procedure.

27 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your kind comments, It's lovely to hear your son was pleased with the whole procedure. Joanne

Betygsatt 5 av 5 stjärnor

Carol was amazing nothing was too much…

Carol was amazing nothing was too much trouble and found me another cruise and is also watching for 2029 to be released

26 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for you 5* review Paula, I am sure you will have a fab time on Azura, I will be happy to help you when the 2029 cruises are released, kind regards, Carol

Betygsatt 5 av 5 stjärnor

Customer Service Very Helpful

Emily, from Customer Service team is brilliant. Had a small hiccup with booking online, but spoke to her and she has sorted out the issue I had. Now booked on a cruise and looking forward to it. Customer service first class!

26 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your great review and kind words Stephen, it was my pleasure to help you, I am sure you will have a fabulous time on Bolette next year, kind regards, Emily

Betygsatt 5 av 5 stjärnor

We only book with Hays Travel because…

We only book with Hays Travel because of their Travel Advisor Shelley Collins.
She is so special that we waited for her to return from leave before booking another holiday.

23 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you so much for the lovely feedback and 5* review. It was a pleasure booking your cruise on board MSC Meraviglia. Kind regards Shelley

Betygsatt 5 av 5 stjärnor

Really very good

17 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your kind review
Best Regards
Hays Travel

Betygsatt 5 av 5 stjärnor

Excellent service once again from Emily…

Excellent service once again from Emily at Hays Travel. Would definitely recommend to anyone.

24 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your kind comments and 5 star review, I look forward to helping you again in the future. Emily

Betygsatt 5 av 5 stjärnor

Excellent service again from Hays…

Excellent service again from Hays Travel. Booked another cruise with them. Thank you Emily.

24 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Anthony R Williams,

Thank you for your wonderful review! We are so pleased to hear you had excellent service again and chose to book another cruise with us. We appreciate your kind words.

Kind Regards
Hays Travel

Betygsatt 5 av 5 stjärnor

Michaela went through all the…

Michaela went through all the information thoroughly & listened to my requirements.

22 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for the 5* review, it was my pleasure booking your cruise on Queen Victoria.

Regards
Michaela

Betygsatt 5 av 5 stjärnor

First class service Rob is professional…

First class service Rob is professional but friendly. Set out everything in an organised way. Very satisfied.

22 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your 5* review Barbara, it was my pleasure to book your Adriatic Adventure cruise, I'm sure you will have a fabulous time, kind regards, Rob

Betygsatt 5 av 5 stjärnor

As always when dealing with your…

As always when dealing with your company. and Carol M in particular, we receive the best possible assistance and always come away feeling we have received 5 Star treatment.
Many thanks
J & J in Surrey

15 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your fabulous review John, It is always a pleasure to help you, I'm sure you will have a fantastic time on Balmoral, Kind regards, Carol

Betygsatt 5 av 5 stjärnor

I tried booking with P&O direct for a…

I tried booking with P&O direct for a cruise. I wanted to fly from Birmingham, and was told no flights available. I spoke to a lady called Chelsea and she found me flights from Birmingham. Small discount also . 5 stars all round.

21 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your 5* review Mark, It was my pleasure to help, have a great time on Azura !!, Kind regards, Chelsea

Betygsatt 4 av 5 stjärnor

Cruise Team

All the agents were knowledgeable and helpful. Understood requirements and devised two packaging and pricing options. Jackie Wilson was first point of contact and was excellent. Finalised reservation with Michelle, who clarified a few questions before proceeding. One slight frustration was the telephone message of one of the agents saying she was busy and would call back when she was actually off duty. Would recommend your cruise team to others.

21 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your kind review, It was my pleasure to help you, I will also pass on your kind words to Michelle, kind regards, Jackie

Betygsatt 5 av 5 stjärnor

Great service cannot fault it from…

Great service cannot fault it from start to finish, very helpful and great staff

20 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your feedback and 5* review. We hope you have a wonderful time on board MSC Preziosa. Kind regards Amii.

Betygsatt 5 av 5 stjärnor

Polly explained everything about the…

Polly explained everything about the cruise, including the room types, schedules and transfers as we are flying over from Northern Ireland. She was very helpful and it was very much appreciated, thank you Polly!

20 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback Janice. It was a pleasure booking your cruise on board Nautica. Kind regards Polly.

Betygsatt 5 av 5 stjärnor

Jo was again really helpful

Jo was again really helpful, nothing is to much trouble and that made the whole booking process so easy.

19 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for your great review Stewart, it was my pleasure to help you again, if you need any further assistance, please do get in contact, kind regards, Jo.

Betygsatt 5 av 5 stjärnor

The girl I was dealing with very…

The girl I was dealing with very professional and polite answered all my queries

18 augusti 2026
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Svar från Hays Travel - Specialist Cruise Centre

Thank you for you positive feedback and 5 star review. Michaela

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