Our agent Zoe was very helpful, kind, informative,but most of all pro active. Suggesting things we hadn't thought of and trying to provide us with any extras she could.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and fo... Se mer
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Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... Se mer
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We managed to speak to Selina, who booked our last Disney Cruise. It was quick, easy & straightforward. Considering it's the same party as last year, the Disney Cruise Line booking recognised us, so m... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
91 Above Bar Street, SO14 7FG, Southampton, Storbritannien
- 023 8063 2403
4,9
Utmärkt
673 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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As near perfect as possible
I never give 5 out of 5, as nothing is ever perfect, but saying that the Hays team in Southampton have never let us down, long may it carry on. They are highly recommended.
21 november 2025
Svar från Hays Travel - Southampton
Thank you so much for your thoughtful review! We truly appreciate your kind words and your trust in the Hays Southampton team. While perfection may be impossible, we’re delighted to hear that we’ve consistently met your expectations. Your recommendation means a great deal to us - Jess :)
Bethany was very professional and…
Bethany was very professional and helpful and explained everything thoroughly and couldn't do enough to help!
9 november 2025
Svar från Hays Travel - Southampton
Thank you so much for your lovely review! I'm so glad you found the service professional, thorough, and helpful. We truly appreciate your kind words and look forward to assisting you again in the future! :) - Bethany
The best place to book a holiday
The best place to book a holiday, lovely and very friendly staff
13 november 2025
Svar från Hays Travel - Southampton
Thank you for your kind words. So glad we could get this trip booked for you :) - Savannah
My wife booked the holiday she dealt…
My wife booked the holiday she dealt with a lovely young lady named Savannah, she was extremely helpful & polite
2 november 2025
Svar från Hays Travel - Southampton
Thank you so much for your kind review! It was lovely to meet you and I am glad we managed to get this holiday booked for you :) - Savannah
Great service
Great service, very friendly staff & made sure i got a good deal on our holiday
2 november 2025
Svar från Hays Travel - Southampton
Thanks so much for your lovely feedback! We’re thrilled you had a great experience and found a great deal. Hope you have an amazing holiday! 🌴✈️ - Bethany
I always use Hays for my holidays
I always use Hays for my holidays. They do a great job and I dont have to worry about anything. They sort everything out and its so simple.
23 oktober 2025
Svar från Hays Travel - Southampton
thank you so much for your kind feedback :)
Friendly service, prompt and efficient
Called up for a quote on an Easter trip for 2026, Zoe the Agent was very thorough and gave a time frame for her reply. Received, reviewed and all booked within the same day!
21 oktober 2025
Svar från Hays Travel - Southampton
Thank you so much for your kind review. I am so glad we could get this booked for you and that you found the process to be so smooth! - Zoe :)
Quality of service.
Very efficient service provided by experienced and knowledgeable staff. Would highly recommend.
25 oktober 2025
Svar från Hays Travel - Southampton
Thank you so much for your great review. It was an absolute pleasure helping you again. Stephen :)
Bethany was great 👍 efficient
Bethany was great 👍 efficient, respectful responsive. A pleasure to deal with.
24 oktober 2025
The girls were helpful and friendly…
The girls were helpful and friendly only four stars because I brought Euro's and the employee said that I had the buy back guarantee but didn't tell me there was a charge and I never bring them back as we visit relatives abroad so would save any leftover for our next trip so had I known there was a charge I would have declined.
14 oktober 2025
Svar från Hays Travel - Southampton
Thank you so much for your kind words about our team — we’re glad to hear you found our staff helpful and friendly! We’re sorry to learn there was some confusion regarding the buy-back guarantee and its associated fee. We always aim to be transparent about our services and charges, so your feedback is very helpful and we’ll make sure to remind our team to clearly explain all details in the future :)
Excellent service the staff went above…
Excellent service the staff went above and beyond . First time we have booked through Hays travel. Savannah was brilliant & very thorough & her colleague worked hard together to get us the deal that we wanted
21 oktober 2025
Svar från Hays Travel - Southampton
Thank you for your kind review!! I am glad you had a great experience in store and I am sure we will see you again :) - Savannah
Was very helpful all the staff are…
Was very helpful all the staff are lovely savannah helped us she was very helpful definitely recommend this store to help with a holiday
21 oktober 2025
Svar från Hays Travel - Southampton
Thank you so much for your kind review! It is always great to see you and I hope you have an amazing time :) -Savannah
Svar från Hays Travel - Southampton
Thank you for your kind review. So glad we could get this organised for you :) - Selina
Great customer service
We love booking through Hays, all staff are friendly and knowledgeable
12 oktober 2025
Svar från Hays Travel - Southampton
Thanks for your kind review =) Bronny
Very helpful
The person was very helpful with my requirements, she sorted my flight out very well for me.
4 oktober 2025
Svar från Hays Travel - Southampton
Thank you so much for booking with us and your kind words - Jess :)
Patient, thorough and understanding.
Jess was very thorough and patient when dealing with a complicated request for flights to New Zealand which were acceptable us in respect of departure / arrival times, routes and pricing. She had to spend a considerable amount of time on her computer and found results with which we were very pleased.
30 september 2025
Svar från Hays Travel - Southampton
Thank you so much for your kind review! I am so glad we could get your flights booked :) - Jess
Very Helpfull and pleasent toSpeak too
13 september 2025
Svar från Hays Travel - Southampton
Thank you for your kind review. So glad we could get your cruise booked for you :)
Svar från Hays Travel - Southampton
Thank you for your kind review. I was so glad we found a holiday you were happy with for your first holiday in many years! I hope you both have a great time!- Jess :)
Selina from Hays Travel in Southampton…
Selina from Hays Travel in Southampton was amazing in helping us to find a holiday. She was helpful and very patient in helping with all aspects of our holiday, and when we went to book the hotel and it was no longer available Selina helped find another hotel even asking the staff in the shop if anyone could recommend somewhere. We did find another hotel and booked and received an e mail the next day confirming holiday and saying thank you. Definitely will be using Hays again
18 september 2025
Svar från Hays Travel - Southampton
Thank you so much for your lovely review! I'm pleased to hear that you would come to our agency again, and look forward to discussing future holidays with you! - Selina
Great competent service
Great competent service. I will certainly use in future. Bethany was friendly efficient and understanding
16 september 2025
Svar från Hays Travel - Southampton
Thank you so much Mary for booking with us, hope to see you soon!! - Bethany :)
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