Our agent Zoe was very helpful, kind, informative,but most of all pro active. Suggesting things we hadn't thought of and trying to provide us with any extras she could.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and fo... Se mer
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Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... Se mer
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We managed to speak to Selina, who booked our last Disney Cruise. It was quick, easy & straightforward. Considering it's the same party as last year, the Disney Cruise Line booking recognised us, so m... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
91 Above Bar Street, SO14 7FG, Southampton, Storbritannien
- 023 8063 2403
4,9
Utmärkt
671 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always very pleasant and helpful booked…
Always very pleasant and helpful booked about 8 holidays with Hayes now thought we might get some reward/discount. Never book anywhere else ok
10 april 2026
Svar från Hays Travel - Southampton
As Always thank you so much for booking with us!, We appreciate your loyalty over the years and value your feedback regarding rewards for repeat bookings. - Selina
Amazing customer service
Amazing customer service, great communication and went out of their way to get our holiday booked.
29 mars 2026
Svar från Hays Travel - Southampton
Thank you so much for your kind review. I am so glad we were able to get your cruise booked :) - Jess
Friendly staff (Jessica) and patcinent…
Friendly staff (Jessica) and patcinent while we contemplated our next move.
9 april 2026
Svar från Hays Travel - Southampton
Thank you for your kind review. I am so glad we were finally able to get you booked! :) - Jess
Stephen went above and beyond
Stephen went above and beyond, battling with Cunard to secure our two cabins. He answered emails at the Easter weekend and by the Tuesday we were booked. This was to replace our Dubai cancelled cruise and last minute! Fantastic!
8 april 2026
Svar från Hays Travel - Southampton
Thank you so much for the lovely review! Great to get you booked again :) Stephen
Very helpful as usual.
8 april 2026
Svar från Hays Travel - Southampton
Thank you for your kind review- we are always happy to help :) - Savannah
The young lady that helped was very…
The young lady that helped was very polite and didn't mind some of our silly questions and even looked for brochures for future holidays for us
23 mars 2026
Svar från Hays Travel - Southampton
Thank you so much for your kind review - Bethany :)
First time using hays travel & will…
First time using hays travel & will definitely be using them again. Zoe was brilliant helping us with our holiday
24 mars 2026
Svar från Hays Travel - Southampton
Thank you so much for your kind review! I'm glad I was able to find you a fab holiday option and look forward to your future enquiries! - Zoe
The members of staff who helped me were Savannah and Bethanyand Bethany.
The member of staff who helped me, Savannah, was really helpful and guided me to a cruise suitable for my criteria.
On anther visit, Bethany, took my passport, travel insurance, etc. details and printed out my embarkation documents and luggage labels.
Service was efficient, friendly and professional.
21 mars 2026
Svar från Hays Travel - Southampton
Thank you so much for the kind review! It was so great to see you again and I am glad we could find the best cruise for you :) We all hope you have a fantastic time - Savannah :)
As always Steve has been great from…
As always Steve has been great from start to finish have booked with him for 20 years no planes on changing that
17 mars 2026
Svar från Hays Travel - Southampton
As always a pleasure. Thanks for booking with again! 😀 Stephen
Excellence
Stephen is amazing. He’s has arranged my bookings for years. He’s quick, efficient and always does his best for getting the right price. Hays Travel is an excellent agency.
28 mars 2026
Svar från Hays Travel - Southampton
Thank you much for your comments 😀 Lovely to speak to you again! Stephen
A very helpful member of your staff…
A very helpful member of your staff listened to my requirements and came back with the ideal package. I will certainly use your services again
19 mars 2026
Svar från Hays Travel - Southampton
Thank you for your kind review. I am so glad I was able to find a package that met your requirements, we will look forward to helping you again in future! :) - Jess
The welcome made all the difference
The welcome made all the difference to want to book flights with Hays Travel. The support, the effort made to meet my requirements, the desire to go above and beyond and patience to deal with my request. The dedication of Zoe to make my booking happen was amazing.
12 mars 2026
Svar från Hays Travel - Southampton
We appreciate you taking the time to leave us such a lovely review. We are so glad to hear that the service you received from Zoe that made you want to book with us. - Zoe :)
Birthday trip
Wanted to book a trip for my wifes birthday Bethany highley recommded Barcelona for me and found an amazing hotel. Cant wait to go there now. Bethany also recomded many places to visit and places to eat. Big thankyou to Bethany.
9 mars 2026
Svar från Hays Travel - Southampton
Alan we're happy to hear that you received excellent service and recommendations for your wife's birthday trip to Barcelona. We appreciate your kind words and hope you both have a fantastic time! - Bethany :)
Hays Southampton are always so helpful…
Hays Southampton are always so helpful and accommodating
7 mars 2026
Svar från Hays Travel - Southampton
Thank you so much for your kind review - Selina and the Southampton Team :)
Genuinely listened to our requests
Genuinely listened to our requests, requirements and spent time going through our options, from starting to finishing he strived to give us what we desired.
3 mars 2026
Svar från Hays Travel - Southampton
Thank you for kind review and for booking with me :)
Stephen
Great experience
Great experience. Jess knew what we were looking for with price and to accommodate the kids with what we need. Very professional
8 mars 2026
Svar från Hays Travel - Southampton
Thank you for your kind review! I am so glad we could find something that ticked all your boxes :) - Jess
Holiday booking
Extremely helpful and knowledgeable assistance from the travel rep. Nothing was too much trouble.
5 mars 2026
Svar från Hays Travel - Southampton
Thank you for your lovely review - yet again it was a pleasure helping you get booked up. Stephen 😀
Just book another holiday thought this…
Just book another holiday thought this shop and Beth .
Sorted out the hotel i want ,and flight
So easy todeal with and listen to you as a perso.
1 mars 2026
Omdöme utan inbjudan
Svar från Hays Travel - Southampton
Thank you for taking the team to leave a lovely review. We hope to see you again soon. Beth x
When booking a holiday I like the…
When booking a holiday I like the opportunity to speak face to face with someone as they offer advice, knowledge and experience to meet my needs. Hays Travel always deliver this.
26 februari 2026
Svar från Hays Travel - Southampton
Thank you for your lovely review. It was a pleasure yet again to help with your booking . Stephen :)
Stephen (Hayes Southampton) made the…
Stephen (Hayes Southampton) made the whole process so easy and his knowledge is second to none. He goes over and above just "selling"! a holiday. The man is the tops as far as I am concerned. Have dealt with him for over ten years (if not more) and he just gets better and better.
27 februari 2026
Svar från Hays Travel - Southampton
Thank you for the amazing review. it is always a pleasure sorting out your travel arrangements. I hope to speak to you soon. Stephen😀
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