Very pleasant and helpful, reviewing a number of options to help us find the best, most suitable for us. Giving advice about the various options explored and remembering needs and interests discussed... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... Se mer
Företaget har svarat
Very welcoming polite staff always especially Jane she is the jewel in the crown but all the staff are second to none. We are always satisfied even when things go wrong.
Företaget har svarat
Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
2 The Chare, SR8 1AE, Peterlee, Storbritannien
- 0191 5184990
4,9
Utmärkt
826 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Peterlee
Thankyou so much for your wonderful review! It was a pleasure to get you all booked! Lottie :)
Very polite and understanding she new…
Very polite and understanding she new what we wanted very helpful at the time didn't take long to book everything will go back and see the same person to deal with again
28 september 2025
Svar från Hays Travel - Peterlee
Thankyou for your lovely review! I hope you have a wonderful trip! Lottie :)
Fabulous
Claire was brilliant. Priced up then to go home and price with other companies i got a cheaper price but hays still managed to match it. All booked and counting down the days. Kids are so excited x
4 oktober 2025
Svar från Hays Travel - Peterlee
Thankyou for your lovely review ! I hope you have a wonderful trip! Claire :)
The thankyou ladies girls in the shop were very…
The girls in the shop were very friendly and made us feel so comfortable and we had a few children with us too they were great we were a large group as 5 families wanted to go they sorted our holiday out within a few hours at a great price .we paid deposits and all the girls said if we need any further help with the booking insurance travel cards etc we can call in anytime . We found our experiance exceptional above and beyond thankyou ladies in peterlee branch 😇
30 september 2025
Svar från Hays Travel - Peterlee
Thankyou for your lovely review, it was a pleasure to get you booked up! Bronia :)
Amanda was amazing
Amanda was amazing. No matter how many times (and there were many) I went back asking for her to look at different things for me she was so professional. I’m delighted with the service I received and more so about the perfect package she found for me.
2 oktober 2025
Svar från Hays Travel - Peterlee
Thankyou for your lovely review! I am so glad we managed to get exactly the holiday you wanted! Amanda :)
Lottie was very helpful and informative…
Lottie was very helpful and informative when we recently booked our cruise holiday
28 september 2025
Svar från Hays Travel - Peterlee
Thank you so much for your lovely review! I hope you have a wonderful cruise! Lottie :)
It was a really good experience and…
It was a really good experience and Bronia the travel agent was very good at her job because we hadn’t even planned to book a holiday when we went into hays travel and left with a holiday to Paris booked for December this year. She was really kind and let us know everything we needed to know to prepare for our trip in December.
28 september 2025
Svar från Hays Travel - Peterlee
Thank you for your kind review! We hope you have an amazing trip to Paris! Bronia :)
We went into Hays Travel in Peterlee…
We went into Hays Travel in Peterlee last Wednesday 24th September and had a word with Jane Anderson the branch manager and left a list of requests for a holiday.
Jane rang with a list of options to look over and consider.
We returned on Friday afternoon and discussed the options and we booked up for a stay cruise in the Mediterranean.
Thank you Jane
27 september 2025
Svar från Hays Travel - Peterlee
Thank you for your kind review! Jane :)
Svar från Hays Travel - Peterlee
Thank you for your lovely review Paul, it was a pleasure to book your holiday, Bronia :)
Claire from Hays
Claire was very professional and polite. She was very patient with me while I decided. Booked my holiday to Tenerife for next month.
20 september 2025
Svar från Hays Travel - Peterlee
Thankyou so much for this lovely review! It was a pleasure to book your holiday. Claire:)
Hassle free, personalised service
Great customer service received from Claire. We went in with one holiday in mind but then completely changed our choice of destination. Nothing was too much trouble throughout and Claire ensured we booked the holiday we hoped for.
3 september 2025
Svar från Hays Travel - Peterlee
Thank you for your lovely review. It was a pleasure getting your holiday booked! :)
Amazing deals and staff
Amazing as ever they are all super helpful. Lottie was brilliant at finding us the holiday that fit to us and nothing was a bother she was fab and Jane is always there to offer advice to us and always a friendly chat when we pop in.
18 september 2025
Svar från Hays Travel - Peterlee
Hi Andrea, thank you for your lovely review. It was a pleasure getting your holiday booked! :)
Excellent customer service from Amanda…
Excellent customer service from Amanda at Peterlee she couldn't do enough for us she was brilliant.
13 september 2025
Svar från Hays Travel - Peterlee
Thank you so much Peter for your kind review. it was lovely getting your holiday booked! :)
Svar från Hays Travel - Peterlee
Thank you so much for your review, it was a pleasure to book your dream holiday. Many thanks Amanda :)
Friendly’ and helpful staff always…
Friendly’ and helpful staff always willing to help won’t go any where else but hays at Peterlee and give you five stars but it keeps changing to green well done all the stars
24 augusti 2025
Svar från Hays Travel - Peterlee
Thank you for the lovely review, it is always a pleasure to help you find your dream holiday. :)
As always helpful and experienced staff…
As always helpful and experienced staff who go above and beyond to get you the holiday you want
28 augusti 2025
Svar från Hays Travel - Peterlee
We really appreciate your comments, thank you so much.
Booking a holiday
Very friendly and helpful staff. Lottie provided all the information we asked about. She was very approachable and welcomed us as soon as we stepped through the door.
7 september 2025
Svar från Hays Travel - Peterlee
Thank you for the lovely review, it was a pleasure to book your holiday Lesley. :)
Good friendly staff
Good friendly staff
Amanda was very helpful and this is the 2nd holiday I have booked with her in hays
5 september 2025
Svar från Hays Travel - Peterlee
Thankyou for the lovely review. I'm glad I was able to help, Amanda :)
Svar från Hays Travel - Peterlee
Thank you so much for taking the time to review , we do appreciate it , Lottie
Very helpful staff
Very helpful staff. No pressure sales.
Great 👍 also nice to have a coffee whilst going over holidays dates.
4 september 2025
Svar från Hays Travel - Peterlee
Your are very welcome, thanks so much for your comments , Bronia
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.