I have used Hays travel previously and found them to be helpful. On this occasion we spoke with Lesia. She was very helpful and knowledgeable and it helped that she had previously visited where I want... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our holiday was booked with minimum fuss. Our Hays rep Sam was extremely helpful and went out of his way to give us the best deal. Our questions were all answered and explained in detail. A very pleas... Se mer
Företaget har svarat
The team at hays northwich are so friendly , helpful , they take time with you search for great prices , places to go best areas to suit the persons needs excelent work keep it up xx
Företaget har svarat
Laura was amazing! We went in looking for an affordable holiday for my self, husband, daughter and one of our friends and she was able to find the best place for us. We had gone in with the assumption... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
29 Witton Street, CW9 5DE, Northwich, Storbritannien
- 01606 263039
4,9
Utmärkt
953 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Northwich
Clive,
Thank you for your wonderful review! We are so pleased to hear that you found our service efficient and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Northwich
Extremely knowledgeable and friendly staff
Leisa was extremely knowledgeable and helpful going out of her way to ensure our booking was just what we wanted.
10 juli 2026
Svar från Hays Travel - Northwich
Mr Timothy Hodkinson,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was exactly what you wanted. We truly appreciate your kind words.
Kind Regards
Hays Travel
Scarlett goes above and beyond every…
Scarlett goes above and beyond every holiday we book with Scarlett is 100 percent perfection
Scarlett’s customer service is absolutely phenomenal
11 juli 2026
Svar från Hays Travel - Northwich
Carol Haddock,
Thank you for your wonderful feedback! We are so pleased to hear that your holiday experiences have been nothing short of perfect. We appreciate your kind words.
Kind Regards
Hays Travel Northwich
As always Laura sorted out what we…
As always Laura sorted out what we wanted with a knowledgeable,pleasant and friendly attitude.
10 juli 2026
Svar från Hays Travel - Northwich
Michael Bowyer,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Laura
The service is excellent and have been…
The service is excellent and have been very patient whilst we decide what we wanted from our holiday. Thank you Laura Dickenson from Northwich office
10 juli 2026
Svar från Hays Travel - Northwich
Roy Clark,
Thank you for your wonderful review! We are so pleased to hear that our team member was patient and helpful while assisting you with your holiday plans. We appreciate your kind words.
Kind Regards
Laura
Kate was so lovely handling the holiday…
Kate was so lovely handling the holiday booking which wasn’t as straightforward. So professional and dealt with all the issues ( wheelchair user). Not easy travelling as a disabled passenger however she managed to get everything sorted. Highly recommend you to others, thank you for all your help
10 juli 2026
Svar från Hays Travel - Northwich
Beverly Greenwood,
Thank you so much for your wonderful review! We are delighted to hear that we could assist with your holiday booking and ensure everything was sorted for a smooth trip. We truly appreciate your recommendation.
Kind Regards
Hays Travel Northwich
Hays travel Northwich. Great experience
This is our 3rd booking with hays after a dispute with another travel agent whom we had used for years. Basically insulting behaviour. All our dealings with hays have been very friendly and helpful . Nothing is too much trouble. Special mention for Katie, Laura and Scarlett who all gave us great service. Hope this continues in the future.
10 juli 2026
Svar från Hays Travel - Northwich
Michael Fahey,
Thank you for sharing your wonderful experience with us! We are so pleased to hear that our team provided you with friendly and helpful service. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Scarlett :)
Very helpful went through all the steps…
Very helpful went through all the steps answered all our questions very good very happy with level of service.
10 juli 2026
Svar från Hays Travel - Northwich
Paula,
Thank you so much for your wonderful feedback! We are so pleased to hear that you were happy with the level of service and that all your questions were answered.
Kind Regards
Hays Travel Northwich
Lovely simple booking process
We went into book a Tui river cruise and Katie made it a very simple process. We already knew what we wanted, so Katie just worked through the booking process and made sure we understood everything. Very happy with the experience
7 juli 2026
Svar från Hays Travel - Northwich
Fiona Hirst,
Thank you for your wonderful review! We are so pleased to hear that booking your river cruise was a simple process and that you were happy with the experience. We appreciate your kind words.
Kind Regards
Hays Travel Northwich
Always excellent service from friendly…
Always excellent service from friendly knowledgeable staff...
30 juni 2026
Svar från Hays Travel - Northwich
frankie connor,
Thank you so much for your wonderful review! We are so pleased to hear that our team consistently provides excellent service and is friendly and knowledgeable.
Kind Regards
Hays Travel Northwich
Professional and friendly
As ever we had really professional and friendly service. Our needs were fully met by Katie, who ensured that every aspect of our holiday needs were checked and confirmed.
The booking process was simple and effective.
We will definitely be back for more.
5 juli 2026
Svar från Hays Travel - Northwich
Thank for you for your lovely 5* review Simon, We are glad to hear that Katie meet all your needs. We hope you have a lovely time. Best wishes Laura
Help in looking for a holiday….
Scarlet was previously looking for a holiday us, nothing was too much trouble and she found a good variety if holidays for us. When we came in to book, Laura was polite and cheerful, our booking went very smoothly, everything was explained to us and was told to call any time should we need any further information or guidance 😊
Would definitely book with them again!
2 juli 2026
Svar från Hays Travel - Northwich
Thank you for your lovely review.
We're delighted to hear that Scarlett was able to find a great selection of holiday options for you and that Laura made the booking process smooth and enjoyable. It's wonderful to know that you felt well looked after and that everything was explained clearly.
Thank you for choosing Hays Travel Northwich. We really appreciate your kind comments and look forward to helping you plan your next holiday.
Kind regards, Becs :)
Excellent all round service
Excellent all round service, Scarlett went above and beyond nothing was too much trouble.
2 juli 2026
Svar från Hays Travel - Northwich
Thank you for your lovely review. We're delighted to hear Scarlett provided such excellent service and went above and beyond to help.
We really appreciate your kind words and look forward to helping you again in the future. Kind regards, Becs
Appalling customer service from…
Appalling customer service from Northwich branch - I called to make some amendments to a booking and was eventually answered by Katy. I suggested at the end of the call that as I waited for an unanswered call just ringing out that it may be a good idea to install an answer phone. Her response was curt and said that there was no need to have this and put the phone down on me - would not use this travel company : branch ever again !
3 juli 2026
Omdöme utan inbjudan
Svar från Hays Travel - Northwich
Thank you for taking the time to leave your feedback. We are very sorry to hear that you were disappointed with your recent experience and that you felt the service you received was not up to the standard you expected.
As Katie explained, our branch does not open until 9:15am, which is why your call may have rung unanswered before that time. However, we completely understand your frustration and appreciate your suggestion regarding an answering service. We will certainly pass this feedback on for consideration, as we are always looking for ways to improve our customers' experience.
We would also like to acknowledge that you later visited the branch to discuss your concerns directly with Katie. We are sorry that you left feeling dissatisfied following both interactions and thank you for bringing your concerns to our attention.
We value all customer feedback and hope you might consider giving us the opportunity to restore your confidence in our service in the future.
Kind regards,
Becs
Scarlet went above and beyond to make…
Scarlet went above and beyond to make sure we got the hotel we wanted and the dates we wanted. We are very please and looking forward to our holiday
2 juli 2026
Svar från Hays Travel - Northwich
Dear Nicola,
Thank you for your lovely 5* review. I am glad to hear that Scarlett went above and beyond. Have an amazing holiday.
Hays Travel Northwich
Great continued support in finding our…
Great continued support in finding our ideal holiday within our price range.
2 juli 2026
Svar från Hays Travel - Northwich
Mrs Buckley,
Thank you for your wonderful review! We are so pleased we could help you find your ideal holiday within your budget. We hope you have an amazing trip!
Kind Regards
Hays Travel
Trip to Germany
The trip I was booking was different to normal holidays that I have booked with you and Katie has been very helpful throughout. Thank you.
24 juni 2026
Svar från Hays Travel - Northwich
Lee Hignett,
We are so pleased to hear that our colleague was very helpful with your unique booking. We appreciate your kind words and look forward to assisting you again soon!
Kind Regards
Hays Travel
Excellent as always!
Excellent as always!
Lovely staff, knowledgeable, friendly, helpful . Thank you Katie
29 juni 2026
Svar från Hays Travel - Northwich
Griecha Buckley,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have an excellent experience with us and appreciate your kind words about our team's knowledge and friendliness.
Kind Regards
Hays Travel
Svar från Hays Travel - Northwich
customer,
We are so glad you had a great experience with our team. We appreciate your kind words.
Kind Regards
Hays Travel
Cant pass the shop without booking a…
Cant pass the shop without booking a cruise. Two cruises booked not been on one yet.will let you know.
16 juni 2026
Svar från Hays Travel - Northwich
keith hutton,
We are so glad you enjoy visiting us! We look forward to hearing about your cruises.
Kind Regards
Hays Travel
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.