Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... Se mer
Företaget har svarat
Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... Se mer
Företaget har svarat
Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
36 High Street, SO41 9AF, Lymington, Storbritannien
- 01590 679411
4,9
Utmärkt
446 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Laura who dealt with two very important…
Laura who dealt with two very important bookings was excellant
9 november 2025
Svar från Hays Travel - Lymington
Thank you for your kind review we are glad we could help you with your bookings.
Kind regards
Hays Travel
Lymington
Booking a Saga River Cruise
I enquired whether it was possible to book a Saga River cruise via Hays as I suffer from Hearing Loss and find face to face communication preferable. Kelly was very helpful talking me though each stage of the booking process.
4 november 2025
Svar från Hays Travel - Lymington
Thank you for your kind review it is very much appreciated. :)
We were able to come in and spend ages…
We were able to come in and spend ages with Catherine sorting out a family holiday. She had already spent a long time finding holidays for us and then we chose something totally different! She was very patient as were a group of 8! All the staff in your Lymington office are lovely and nothing is too much trouble.
20 oktober 2025
Svar från Hays Travel - Lymington
Thank you so much for your kind comments it is very much appreciated. I am so pleased that we have managed to get you a lovely family holiday that everyone will enjoy :)
Many thanks,
Catherine
1st class attention
1st class attention
Knowledgeable
Met our budget
No hardshell
Simplified everything
5 oktober 2025
Svar från Hays Travel - Lymington
Thank you for your kind review it is very much appreciated. :)
Svar från Hays Travel - Lymington
Thank you for the lovely review. Hope to see you soon!
Excellent service!
The service of all the staff was amazing. So kind, supportive and helpful. Really looking forward to my holiday! Thank you Hays Travel
10 september 2025
Svar från Hays Travel - Lymington
That you for the kind review and we are always happy to help, Laura.
Solo trip to NY with assistance
The care that I received in fulfilling my requests was excellent. Thank you.
12 september 2025
Svar från Hays Travel - Lymington
Thank you for your kind words it is very much appreciated.
very helpful and arrange everything…
very helpful and arrange everything hotel , car hire , air flihgts
11 september 2025
Svar från Hays Travel - Lymington
Thank you for your kind words we are happy we could arrange everything for you.
Friendly & professional staff
Friendly, professional & knowledgeable staff within the Lymington branch
10 september 2025
Svar från Hays Travel - Lymington
Thank you for your kind review it is very much appreciated.
Really helpful
Really helpful, and came away feeling very satisfied withe the customer care we received.
4 september 2025
Svar från Hays Travel - Lymington
Thank you so much for your kind comments and review of the service received, It is very much appreciated.
Recently booked a cruise with Shaun…
Recently booked a cruise with Shaun very helpful and informative - talked us through our holiday very happy with the service - nothing was too much trouble
27 augusti 2025
Svar från Hays Travel - Lymington
Thank you very much for your kind comments it is very appreciated.
Kind regards
Sean
Excellent, professional, friendly,effective,efficient, customer service
I principally dealt with Catherine, Assistant Manager, who provided excellent customer service by researching the needs of the holiday I desired effectively. It was not rushed, and each step was agreed upon with me to ensure it was what I wanted. I felt very relaxed, which was down to the friendly, welcoming communication. There was a genuine desire and awareness to ensure I got the holiday experience I was looking for. The pressure of booking my holiday with all the flights, hotels and cruise that were needed, was taken away from me and gave me confidence that the whole package of my holiday was professionally achieved
21 augusti 2025
Svar från Hays Travel - Lymington
Thank you so much for your really kind comments, it is very much appreciated and It was an absolute pleasure helping you put this holiday all together for you.
Kindest regards, Catherine
Always great service from Sean
15 augusti 2025
Svar från Hays Travel - Lymington
Great to hear from you again and I hope you have a lovely holiday.
Many thanks,
Sean
Svar från Hays Travel - Lymington
Thank you Geoff! Glad I could get you what you were looking for. Hopefully see you soon!
Booking review
Katherine was knowledgeable and professional. We have only booked our holiday so far so will update our review once we have returned from our holiday.
15 juli 2025
Svar från Hays Travel - Lymington
Thank you very much for taking the time to review the service received in store.
Always look forward to seeing Catherine…
Always look forward to seeing Catherine at the Lymington shop and never fails to be able to sort us out in our travels.
12 juli 2025
Svar från Hays Travel - Lymington
Thank you so much for your lovely review. It's always a pleasure in seeing you and helping you with your travel plans. Many thanks Catherine
Laura was very helpful & knowledgeable.
Laura was very helpful & knowledgeable.
She happily checked through various cruises & printed out quotes for available ones.
Once home I showed my husband them & then I phoned Laura to book the holiday.
She advised me what I needed to do or check before travel & said if I needed any advice to phone or go in to see her.
Very impressed with the service given.
Thank you, Laura
10 juli 2025
Svar från Hays Travel - Lymington
Thank you so much for your great review and I am happy that we managed to find you the perfect holiday. Hopefully see you again soon!
Pleasant and efficient staff
3 juli 2025
Svar från Hays Travel - Lymington
Thank you for your kind review it is very appreciated.
Kind regards
Liam
Liam was very helpful and attentive
Liam was very helpful and attentive. He showed all the available cabin options to enable our cruise booking to be made.
30 juni 2025
Svar från Hays Travel - Lymington
Thank you for your kind words they are very much appreciated I am very glad I could help with your holiday.
Kind regards
Liam
Catherine in your Lymington branch is…
Catherine in your Lymington branch is the most helpful and friendly person we have ever dealt with in Hays.
22 juni 2025
Svar från Hays Travel - Lymington
Thank you so much for your kind review, it is very much appreciated and it's always a pleasure helping you with your holidays.
Kind regards,
Catherine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.