Katie in the Houghton Store was very aware of our requirements for a 2 night break in Milan departing NCL. The following day she presented a fabulous City Break to coincide with SAFC playing AC Milan.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... Se mer
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We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... Se mer
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Excellent experience atHays travel Houghton -le -Spring. Two older ladies not having booked package holiday for some time received brilliant help and support from Libby regarding our needs and “wish l... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
8 Mautland Street, DH4 4BH, Houghton, Storbritannien
- 0191 5120090
4,9
Utmärkt
837 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovley young girl called Libby she…
Lovley young girl called Libby she called back when she said she would and in store could not do enough for us booking straight forward will be back when I go on holiday again
22 januari 2026
Svar från Hays Travel - Houghton
Thankyou for this lovely review Mrs Winder,
was a pleasure to get you booked up hope you have a lovely time away and I look forward to seeing you back in shop for your next one!
Many thanks, Libby
Svar från Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure to help you get your special holiday all arranged.
I look forward to seeing you both again soon.
Kind Regards
Vicki
Always go to Hays for great service and…
Always go to Hays for great service and advice.
6 januari 2026
Svar från Hays Travel - Houghton
Thank you for this lovely feedback.
Its always a pleasure having you both in store.
Not long until your holiday.
See you both again soon.
Thanks
Vicki
The service i received was excellent
The service i received was excellent. The agent spent time with me going through everything in detail. She put together a great holiday for us. We will be booking all future holidays with Hays.
14 januari 2026
Svar från Hays Travel - Houghton
Thank you for your lovely feedback Robert,
It was a pleasure to help you in store.
I will look forward to seeing you in here again soon.
Kind regards,
Katie
Excellent customer service and would…
Excellent customer service and would highly recommend. Found us the perfect city break we were looking for with excursions all in for an amazing price without any trouble. Thank you.
9 januari 2026
Svar från Hays Travel - Houghton
Thank you for the lovely review, we all hope you have the most amazing holiday. Many thanks Annalisa.
The staff are always so helpful and…
The staff are always so helpful and really go that bit extra to make sure you are satisfied. Annalisa worked through her lunch to help us find the right hotel. She is so friendly and approachable, She made us so excited for our trip to New York, suggesting places to go and places to see, she’s a star! Thank you.
16 januari 2026
Svar från Hays Travel - Houghton
Thank you for the lovely review, we all hope you have the most amazing holiday. Many thanks Annalisa.
Experienced member of staff who made…
Experienced member of staff who made the process very easy
13 januari 2026
Svar från Hays Travel - Houghton
Thank you for the lovely review, we all hope you have the most amazing holiday. Many thanks Annalisa.
Svar från Hays Travel - Houghton
Thank you so much for this lovely feedback.
Its always a pleasure having you in store.
I look forward to seeing you again soon.
Kind Regards
Vicki
The girls are always nice and helpful…
The girls are always nice and helpful and try to get you a good deal
6 januari 2026
Svar från Hays Travel - Houghton
Thank you for the lovely review, we all hope you have the most amazing holiday. Many thanks Annalisa.
So helpful and fantastic service from…
So helpful and fantastic service from Vicky
She made booking so easy and fast.
Excellent service
Thank you
12 januari 2026
Svar från Hays Travel - Houghton
Thank you so much for this lovely feedback.
It was a pleasure speaking to you and arranging your family holiday.
You know where I am if you need me in future.
Many Thanks
Vicki
2026 holiday booked with Hays.
Another Spanish holiday booked with Hays travel. Friendly, helpful and we wouldn't go anywhere else to book.
12 januari 2026
Svar från Hays Travel - Houghton
Thank you for this lovely feedback.
Its always a pleasure having you in store.
We look forward to seeing you again soon.
Kind Regards
Vicki
Customer service especially the girl…
Customer service especially the girl that booked my holiday
9 januari 2026
Svar från Hays Travel - Houghton
Thank you so much for this lovely feedback.
Its always a pleasure having you in store.
We look forward to seeing you again soon.
Kind Regards
Libby
Svar från Hays Travel - Houghton
Thank you so much for this lovely feedback.
Its always a pleasure having you in store.
We look forward to seeing you again for your next one.
Kind Regards
Vicki
Svar från Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help.
Kind Regards,
Annalisa
Svar från Hays Travel - Houghton
Thank you for your lovely feedback.
It is always a pleasure to see you in store.
Kind Regards,
Chloe
Was amazing vikki worked her magic and…
Was amazing vikki worked her magic and found what we wore searching for all booked Carnt wait Egypt here we come 👏👏
24 december 2025
Svar från Hays Travel - Houghton
It's great to hear that you had such a positive experience! I'm so pleased that we could help you find what you were looking for. Have a fantastic trip!
Thanks - Vicki
Always a great experience booking…
Always a great experience booking holidays with the staff at Houghton,they go above and beyond to streamline the experience. Shout out to Vicki, as always so helpful.
9 november 2025
Svar från Hays Travel - Houghton
Thank you for this lovely feedback.
Its always lovely to hear and speak to you.
See you again soon.
Thanks
Vicki x
Chloe listened and understood our…
Chloe listened and understood our request and was able to locate information required and share experience on the location we chose and optional transport requirements. Detail given and help to secure best price including offers giving us a quality service. Well Done
14 november 2025
Svar från Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help get your next holiday booked up! I hope you both have a fantastic time away on this one.
Many Thanks - Chloe
Chloe always goes above and beyond on…
Chloe always goes above and beyond on every holiday we book, she is so helpful, gives great suggestions, her customer service is second to none 👍
9 november 2025
Svar från Hays Travel - Houghton
Thank you for your lovely review! It was a pleasure to help get you booked up and I hope you have an amazing time away on this one!
Thanks - Chloe
Excellent service …
Excellent service right from stepping into the Houghton office. Everything was explained to us clearly and every detail covered even down to checking the passport dates we had thankfully this was done and saved us a lot of stress. Vicky was so friendly helpful and very knowledgeable can’t thank her enough
2 november 2025
Svar från Hays Travel - Houghton
Thank you for your wonderful review. It was great to help get your next adventure secured. I hope you both have a great time!
Thanks - Vicki
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