Saw Tom at your Hexham shop again on Monday morning to look at short Med cruises after dates for hotel stays from earlier searches and visit did not work out for us. Given excellent advice and options... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... Se mer
Företaget har svarat
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... Se mer
Företaget har svarat
Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
44 Fore Street Town Centre, NE46 1LZ, Hexham, Storbritannien
- 01434 267658
4,9
Utmärkt
700 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly to us and our dog
Very friendly to us and our dog. Very efficient, explained clearly. And a cuppa!
22 april 2026
Svar från Hays Travel - Hexham
Thank you for your review Sheila. We're so glad you, and your dog, felt welcome! - Tom
Prompt service and a good price
21 april 2026
Svar från Hays Travel - Hexham
Thank you for your kind feedback :) Thanks - Tom
Friendly staff
Friendly staff
Helped me with insurance for holiday explained everything
Took insurance out with Hays
12 april 2026
Svar från Hays Travel - Hexham
We appreciate your kind review, happy we could get you your travel insurance sorted :) Thanks - Scarlett
Hays Hexham
Karen, was very helpful, and knowledgeable, about what we went in for. No pressure, looked at, and gave us lots of options, and in end probably came up with a better scenario, than we went in for
12 april 2026
Svar från Hays Travel - Hexham
Hi Mr Telfer, thank you for taking the time to write your review.
Was a pleasure getting you & Mrs Telfer fixed up, Berlin Christmas Markets look fab, sure you will both have a great time.
Thanks
Karen
Svar från Hays Travel - Hexham
Thank you for your kind words; it was lovely getting you booked up. Karen :)
Disappointing Cruise Booking
Booked a cruise & what started as very positive soon turned extremely negative as the original agent who we had dealt with (he was very helpful & knowledgeable) had left and it felt that no-one was willing or capable of progressing our booking (we needed transfers + hotels arranging for before & after our cruise). There were so many mistakes with our itinerary + poor customer service that we felt compelled to cancel our booking as we had completely lost faith in them. Very disappointed to do so as the cruise had been booked well in advance to celebrate a special occasion.
17 april 2026
Omdöme utan inbjudan
Svar från Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Positive booking turned Negative
Having had a positive experience in booking an extended holiday over 14 months ago, when the original agent left, our experience turned to extremely negative resulting in cancellation of this long anticipated fabulous holiday we had planned. Luckily we arranged a similar holiday elsewhere with an alternative travel agent and with a huge cost saving!
26 mars 2026
Omdöme utan inbjudan
Svar från Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Helpful and straightforward.
8 april 2026
Svar från Hays Travel - Hexham
Thank you for your great review :) Scarlett
Travel booking through face to face in store
Good face to face engagement over the desk. Clear and informative guidance on the destination and travel arrangements. Willingness to seek best price options. Sensitivity to the needs of the customer and a commitment to delivery inspires confidence.
8 april 2026
Svar från Hays Travel - Hexham
Thankyou for your kind words, it was a pleasure booking you :) - Joe
Highly recommended
Knowledgeable and attentive Travel Agent.
Really great service taking time to find a last minute holiday to suit us.
14 april 2026
Svar från Hays Travel - Hexham
Thank You for your kind review; was a pleasure getting you booked :) - Karen
Very helpful and informative
Very helpful and informative. Would definitely use them again
14 april 2026
Svar från Hays Travel - Hexham
Thank you for your lovely words ; we appreciate your feedback and cant wait to get you booked up again :) - Alisha
Karen was very helpful with booking our…
Karen was very helpful with booking our Cruise for next year. Very informative. Happy with the service given. Would recommend Hayes travel anytime.
5 april 2026
Svar från Hays Travel - Hexham
Thank you for your lovely review Sandra. Karen
Alisha was brilliant two parties…
Alisha was brilliant two parties booking cruises , it took a couple of hours . We even got a cup of coffee that was a first for us in a travel agent
10 april 2026
Svar från Hays Travel - Hexham
Thank you for your review. It was lovely to meet you all. Alisha :)
Very good service. All queries answered, a very pleasant and knowledgable member of staff reassured any doubts.
Very good service.
8 april 2026
Svar från Hays Travel - Hexham
Thank you for your lovely review Carole :) Scarlett
Svar från Hays Travel - Hexham
Thank you for your kind review :) - Tom
Dealt with Tom who I have dealt with in…
Dealt with Tom who I have dealt with in the past, excellent service and very calm
3 april 2026
Svar från Hays Travel - Hexham
Thank you for your great review. We appreciate you choosing to book with us again. Tom :)
Couldnt do enough to make sure we have…
Couldnt do enough to make sure we have everything for our journey. Very helpful .
29 mars 2026
Svar från Hays Travel - Hexham
Thank you for your kind words Corinne; we appreciate your feedback. Tom :)
Svar från Hays Travel - Hexham
Thank you for your lovely review Jill. Alisha :)
From a list to a holiday
I took a list of preferences in to the Hexham office and Karen produced a bespoke package visiting three Spanish cities most efficiently.
She had plenty of patience and was knowledgeable and helpful throughout.
10 mars 2026
Svar från Hays Travel - Hexham
Thank you for your kind words Barbara. It was great getting you booked up - Karen
Hexham Hays staff are amazing
Hexham Hays staff are amazing, they always go above and beyond to help. Karen had found some alternatives for us to consider, however she was off on the day we booked, but she had left all info with Tom. We eventually chose a different cruise with Tom's help and now all booked. Karen even when off checked via text if everything was sorted. Amazing service as always.
29 mars 2026
Svar från Hays Travel - Hexham
Thank you for your lovely review Anne. It is always great getting you booked :) Karen
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