Booked a cruise holiday for June 2027 at Hays Travel Heswall Wirral. My wife and I found staff to be professional, helpful and knowledgeable.The booking process was smooth running and we felt confiden... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rose at Heswall branch went over and above to find us a great holiday within our criteria. The process was really easy. We were very grateful for her advice and expertise. Will definitely be using Hay... Se mer
Företaget har svarat
We decided that we wanted a last minute holiday. Scarlet in Hays Heswall branch managed to find us a holday that met all the criteria we requested.She was very patient and polite and made our visit... Se mer
Företaget har svarat
We always use Hays travel, but this is the first time we have booked through your Heswall branch. We saw a young lady called Paige, who was most helpful in choosing not only flights, but took into c... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, Storbritannien
- 0151 4380047
4,9
Utmärkt
532 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rose is really helpful and understands…
Rose is really helpful and understands our preferences
17 april 2026
Svar från Hays Travel - Heswall
Thank you! We look forwards to welcoming you back in to Heswall to book your next holiday. Thank you for your review!
Svar från Hays Travel - Heswall
Thank you for taking the time to reply. We aim to provide the best Customer Service at all times so really appreciate you taking the time to review us!
Have a lovely holiday and we can't wait for you to come back in to book your next!
Kate.
Extremely good
Extremely good. Kate from Hayes heswall is very good and listened. Very impressed
9 april 2026
Svar från Hays Travel - Heswall
Thank you so much for taking the time to write a review! It was a pleasure to be able to find you a holiday! I hope that you have an amazing time and look forward to welcoming you back in to our Heswall shop to buy your next!
Thank you again!
Kate.
1st solo holiday
I was very anxious walking in and booking my 1st solo holiday. Rose was very helpful answering all my questions and putting me at ease. I now have a lovely holiday to Tuscany booked.
Many thanks
Stuart
18 mars 2026
Svar från Hays Travel - Heswall
We are so glad that we were able to get your holiday booked and so happy that you had a lovely Customer Experience in our Heswall Branch! Rose offers amazing Customer Service and so happy taht she made you feel at ease. We look forwards to booking you r next holiday and really hope that you have a lovely time.
Thank you for writing such a lovely review.
Kate and Hays Travel Heswall.
Went to hopefully book a holiday at…
Went to hopefully book a holiday at Hays Travel in Heswall,Wirral.
Spoke to Rose ,who has helped us before in booking holidays.
Rose is always very friendly, professional but always tries to get us the best holiday suited to us.
We booked a holiday to Lanzarote in September 26 & looking forward to it.
27 mars 2026
Svar från Hays Travel - Heswall
This is a lovely review and we are delighted that you had such a lovely experience again! It is always a pleasure to book your holidays and so glad that Rose was able to assist you again!
Thank you for taking the time to write such a positive review. We hope that you both have a lovely holiday and we look forwards to seeing you again!
Thank you.
Kate.
Staff were very helpful
Staff were very helpful, informative , and patient I might add.
Very friendly and I will definetly be returning.
25 mars 2026
Svar från Hays Travel - Heswall
It was a pleasure to book your holiday and thank you so much for a lovely review and taking the time to write this.
I hope that you have a lovely holiday and look forwards to booking your next!
Thank you!
Kate.
Izzy at Heswall was endlessly patient…
Izzy at Heswall was endlessly patient organising a cruise for four feisty pensioners, ensuring we got everything we wanted, when we wanted, at a price we wanted. Well organised and meticulous, she thought of every detail and filled us with confidence. A real pleasure and highly recommended.
17 mars 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to write such a lovely review!
Such a pleasure to book your Cruise. I am delighted that you had such a fabulous experience and we look forwards to welcoming you again!
Have a lovely holiday!
Kate, Izzy and Team.
Rose was fabulous
Rose was fabulous
Extremely patient, was not pushy and we ended up finding the holiday destination and hotel that was perfect for my self
Thankyou!
Ps sorry for being picky 🤣
19 mars 2026
Svar från Hays Travel - Heswall
What a lovely review! I really hope that you have a great holiday and thank you for booking with me!
Come and tell us all about it when you get back!
Thank you!
Rose.
Kate was excellent
Kate was excellent. Professional & friendly. She listened to us & understood exactly what we were looking for. Booked our holiday then she phoned us later with another holiday that she thought we'd like after we'd mentioned it (Douro river cruise which we thought was out of our price range) as an offer had come in. We booked that too. Then we had a hiccup with departure dates (our fault) & Kate managed to sort it & rebook for us. She really went above & beyond & we'd definitely go back to her for future holidays.
17 mars 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to write such a nice review. It was an absolute pleasure to be able to book your holiday and then find your River Cruise. I hope that you have a fabulous time and can't wait to hear about both of your holidays.
I can't wait to plan your next!
Thank you again.
Kate.
Great team
Friendly, helpful and knowledgeable team at Heswall branch. This is the 3rd holiday we've booked with them.
7 mars 2026
Svar från Hays Travel - Heswall
It is always such a pleasure to book your holidays and thank you for writing such a lovely review. We hope that you have a fabulous holiday and thank you again.
Kate and Team Heswall.
Excellent friendly advice from Paige…
Excellent friendly advice from Paige who took care over the booking.
14 mars 2026
Svar från Hays Travel - Heswall
This is a lovely review and so glad that you had an amazing experience when you came in to the branch to book. Thank you for taking the time to write a review and we look forwards to booking your next holiday!
Have a lovely time!
Kate.
Svar från Hays Travel - Heswall
Thank you for taking the time to reply to us! We really do appreciate it!
Have a lovely holiday!
Thank you!
Kate, Izzy and Hays Travel Team Heswall!
Efficient and friendly service executed…
Efficient and friendly service executed professionally
Well done Hays Heswall!!
Pat Clarke . Gayton Wirral
11 mars 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to reply to us! We really do appreciate it!
It was such a pleasure booking your holiday!
Have a lovely holiday!
Thank you!
Kate, Izzy and Hays Travel Team Heswall!
Great experience in the shop great…
Great experience in the shop great staff always happy to help keep the good work up
28 februari 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to reply to us! We really do appreciate it!
It is always such a pleasure booking your holidays and so nice to catch up with you when you come in to branch!
Have a lovely holiday!
Thank you!
Kate, Izzy and Hays Travel Team Heswall!
I have booked several times with Hays…
I have booked several times with Hays in Heswall and each time they are brilliant. They're always helpful and I am always satisfied with my booking. I wouldn't go anywhere else and I recommend them to friends and family.
28 februari 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to write such a lovely review.
It is always so lovely to hear such positive comments from your experience with us.
We love booking your holidays and we cannot wait to hear all about it!
Have a lovely time!
Kate, Izzy and Hays Travel Team Heswall.
2nd holiday booked with Hayes
2nd holiday booked with Hayes. Excellent and prompt responses to emails. Providing different quotes. Provided all information required. All booked and sorted. Scarlett was very friendly and helpful. Recommended to friend.
1 mars 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to leave feedback, thank you for coming back to the Heswall branch for another holiday enquiry, it was a pleasure arranging your holiday, Thank you, Scarlett and Team Heswall
I am a little disappointed as the…
I am a little disappointed as the holiday i booked has now been reduced in price . I asked for a lower that was advertised on the website
24 februari 2026
Svar från Hays Travel - Heswall
Hello.
Unfortunately we are unable to control the live pricing and sometimes the holiday price may go down. It is unfortunate that on this occasion that this holiday has been reduced n price.
Thank you for bringing this to our attention.
We hope that you have a lovely holiday and look forwards to you continuing to book in our Heswall Hays Travel branch.
Kate and Hays Travel Team Heswall.
Stress free booking Very helpful…
Stress free booking Very helpful assistant called Paige she talked us through the whole process and was very attentive to what we wanted
25 februari 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to leave feedback, thank you for coming back to the Heswall branch for another holiday enquiry, it was a pleasure arranging your holiday, Thank you, Paige and Team Heswall
Excellent booking experience
Kate listened to our wishes/requirements and provided several cruises and was then able to tweak to fit our wishes exactly. Kate was professional attentive and thorough.
23 februari 2026
Svar från Hays Travel - Heswall
Thank you for taking the time to write a review!
It was an absolute pleasure to book your Cruise for you both.
I can't wait to hear all about it!
Such a lovely review.
Thank you again!
Kate.
Pleasant helpful service treated like…
Pleasant helpful service treated like friendships
22 februari 2026
Svar från Hays Travel - Heswall
Thank you so much for taking the time to write a review!
I was so pleased to be able to book your holiday - I hope that you have a lovely time!
Thank you again
Kate.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.