We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... Se mer
Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... Se mer
Företaget har svarat
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, Storbritannien
- 02892290228
4,9
Utmärkt
756 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service from Natalie
Great service from Natalie. She is super helpful, efficient and knowledgeable! Thank you!
26 mars 2026
Svar från Hays Travel - Forestside
We appreciate you sharing your positive experience! We're so glad that you found our service helpful, efficient, and knowledgeable.
The staff are always friendly cheerful…
The staff are always friendly cheerful and welcoming to their customers. They put themselves out to meet your requirements and are incredibly knowledgeable about holidays and how to find the best experience for their customers. I would definitely recommend them to anybody wanting a holiday at the best price
20 mars 2026
Svar från Hays Travel - Forestside
We appreciate your kind words! It's wonderful to hear that our team's dedication to providing excellent service. Thank you for recommending us!
Svar från Hays Travel - Forestside
Thank you for your lovely feedback :)
Svar från Hays Travel - Forestside
Thank you for your lovely review! :)
Knowledgeable
Knowledgeable, patient and helpful staff who listen.
Offer good advice. Don't pressure for a sale.
10 mars 2026
Svar från Hays Travel - Forestside
Thank you for your lovely feedback :)
Received good and friendly advice on…
Received good and friendly advice on potential late book holidays and follow-up service with the actual booking.
6 mars 2026
Svar från Hays Travel - Forestside
Thank you for your lovely review! :)
Great staff easy to deal with all in…
Great staff easy to deal with all in all a happy customer
28 februari 2026
Svar från Hays Travel - Forestside
Thank you for your lovely review! :)
This is my third time to use Hays…
This is my third time to use Hays Travel. Rebecca has been wonderful each time. She is friendly, patient and helpful, yet carries out her job in a professional manner.
Thank you Rebecca.
26 februari 2026
Svar från Hays Travel - Forestside
We appreciate you taking the time to share your repeated positive experiences with us. We're so glad to hear that our service met your needs, and we look forward to assisting you again!
Belfast Forestside, Hays Travel
Good service.
My request was dealt with very efficiently. The young woman was pleasant and took interest in my booking. I would recommend their services to others.
3 mars 2026
Svar från Hays Travel - Forestside
We appreciate you taking the time to share your experience. We're so glad to hear that your request was handled efficiently and that you found our services helpful.
Belfast Forestside, Hays Travel
I booked a Holiday for this coming…
I booked a Holiday for this coming September with Hays Travel branch Forestside . Gemma was very helpful and explained everything well which made it a great experience.
24 februari 2026
Svar från Hays Travel - Forestside
We're happy to hear that you had a great experience booking your holiday at Hays Travel Forestside. We appreciate your positive feedback regarding the helpful service you received.
Belfast Forestside, Hays Travel
Very friendly and efficient experience
Very friendly and efficient experience
I would definitely use again
1 mars 2026
Svar från Hays Travel - Forestside
We're so glad you found your experience friendly and efficient! We appreciate your intention to use our services again.
Belfast Forestside, Hays Travel
Excellent service
Excellent service from Genna who fulfilled our needs and made us feel safe with the whole transaction.
1 mars 2026
Svar från Hays Travel - Forestside
We appreciate you taking the time to leave us feedback. We are so happy to hear that we fulfilled your needs and made you feel secure.
Belfast Forestside, Hays Travel
Aleisha is a brilliant customer service…
Aleisha is a brilliant customer service Agent working for Hays in Forestside Belfast branch. I had a very specific booking to make, where Aleisha was able to gather all the information, make the bookings, sort insurance and set up the direct debit.... nothing was a problem, everything was sorted all in one visit! Really delighted with this service!
28 februari 2026
Svar från Hays Travel - Forestside
We're so happy to hear about the great service you received from Aleisha! It's wonderful that everything was sorted in one visit. We appreciate you taking the time to leave us this lovely feedback.
Belfast Forestside, Hays Travel
I visited hays forestside
I visited hays forestside at the beginning of the month. I was hesitate to return to hays after having a horrific experience last year with the Derry / londonderry branch. Upon arriving I was immediately greeted by Jake, who was extremely knowledgeable and friendly during our interaction. I told him an idea of where I wanted to go and he printed some options for me and even offered to show me some local hotspots near to each. Within 24 hours the holiday was booked, and Jake checked in via email to check if he could help me with anything else. The entire process was so professional as compared to my experience last year, and thanks to Jake and the forestside team I have a very exiting holiday to look forward to.
13 februari 2026
Svar från Hays Travel - Forestside
Thank you for such a lovely review, we are so happy to hear your experience was all positive :)
Great very easy experience Very…
Great very easy experience Very helpful. I knew what she was talking about.
25 februari 2026
Svar från Hays Travel - Forestside
We're happy to hear that your experience with Rebecca was very easy and helpful. Thank you for letting us know, and we appreciate your feedback!
Belfast Forestside, Hays Travel
Excellent local knowledge of our…
Excellent local knowledge of our holiday destination from our travel advisor who went above and beyond to provide us with all the information we needed. Made the whole booking procedure so straight forward and easy saving us so much time and effort online and probably money too. Thank you for your professionalism.
15 februari 2026
Svar från Hays Travel - Forestside
Maria,
We're happy to hear that our Rebecca's expertise and dedication made booking your holiday so easy and efficient. Thank you for acknowledging our professionalism, we appreciate your feedback!
Belfast Forestside, Hays Travel
Svar från Hays Travel - Forestside
Thank you for your lovely feedback :)
Review
The experience was good the girl was very helpful and friendly .she was very efficient at her job .
24 februari 2026
Svar från Hays Travel - Forestside
We appreciate you taking the time to share your experience. We are so glad to hear the staff member was helpful, friendly, and efficient.
Belfast Forestside, Hays Travel
Svar från Hays Travel - Forestside
We appreciate your feedback and are so glad we could provide great service and understanding with good communication and knowledge.
Belfast Forestside, Hays Travel
Customer service excellence
Customer service
Listened attentively & explored various options to meet my needs
6 februari 2026
Svar från Hays Travel - Forestside
MR MARTIN MC LAUGHLIN,
We appreciate you taking the time to share your feedback. We're happy to hear that our team met your needs and listened attentively.
Hays Travel
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.