Our recent experience was very good. We have used your company on several occasions and always found the staff to be very helpful and knowledgeable. We would definitely be back again and would recomme... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Owen was efficient and extremly helpful. He found exactly what we wanted for our break in Malta and offered useful and relevant advice.
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We had an apprentice, who sorted our holiday for us. we felt listened too and he sorted a nice hotel and in a nice resort , also sorted the best flight times for us and parking . it is the first ti... Se mer
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I think this must be our 9th holiday we have booked through Hays Travel Darlington. Would never book with anyone else. Very knowledgeable, friendly and polite. They make the process very easy, and I k... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
40 High Row, DL3 7QW, Darlington, Storbritannien
- 01325 609021
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant experience
Brilliant experience - Kirsten was fab and helped us find the right holiday for us 😊
13 april 2026
Svar från Hays Travel - Darlington
Thank you for your lovely comments i will make sure they are passed to Kirsten
Cameron the travel agent was fantastic…
Cameron the travel agent was fantastic and led me through the process of picking a great holiday, there was nothing he couldn't do.
12 april 2026
Svar från Hays Travel - Darlington
Thank you for your lovely comments i will make sure these are passes on to Cameron who booked your holiday
Excellent customer service from…
Excellent customer service from Danielle, very friendly and professional.
9 april 2026
Svar från Hays Travel - Darlington
Thank you so much for leaving me a review :) I really enjoyed helping you look for a holiday
Hope you have a great time!
Thanks Dannielle
The patient that Chloë showed
The patient that Chloë showed. Chloe went above and beyond to find us a holiday to suite our budget and our accommodation which was important travelling with grandchildren
10 april 2026
Svar från Hays Travel - Darlington
Thank you for your feed back we really appreciate it, Im glad we got you sorted :)
Really good booked a cruise and a…
Really good booked a cruise and a holiday for later this year.
9 april 2026
Svar från Hays Travel - Darlington
Thank you very much for the kind words, it is very much appreciated :)
1st time we have booked with Hays…
1st time we have booked with Hays Travel and found it friendly and helpful.The young man who looked after us found us the exact holiday we were looking for..
8 april 2026
Svar från Hays Travel - Darlington
Thank you very much for the kind words, it is very much appreciated, I will make sure these are passed over to Cameron! We hope to see you again!
Excellent
I visited your your Darlington branch Saturday 4th as I was struggling to find suitable accommodation for myself my wife and 18 year old son. Danielle was magnificent, I didn't give her much to go on a and had multiple locations in mind and she found me a few choices really quickly. I settled on Turkey and booked the same day.
I returned Monday 6th and booked again with your apprentice Cameron who again gave excellent service and assisted me in booking a trip to Rhodes.
I have never booked via an agent but can safely say I am converted and will book with yourselves going forward!!
Thank you all
4 april 2026
Svar från Hays Travel - Darlington
Wow thank you so much for taking your time to leave such lovely review. This makes me very proud as a manager and your comments have been passed on to both Dannielle and Cameron.
We look forward to seeing you in branch again soon. Many Thanks, Natalie
Very helpful and made everything…
Very helpful and made everything smooth.
Great service, Sophie was really helpful.
7 april 2026
Svar från Hays Travel - Darlington
Hi Ryan,
Thank you very much for the kind words, it is very much appreciated :)
Svar från Hays Travel - Darlington
Hi Karen,
Thank you so much for the lovely review, it is very much appreciated :)
Pleasant helpful staff
25 mars 2026
Svar från Hays Travel - Darlington
Thank you for your lovely comments
Messaged via Fb to a post about an…
Messaged via Fb to a post about an upcoming trip to Budapest. Quick response back from Sophie. A few personal changes required for the trip, such as changing flight times to accommodate train connections, but done efficiently. Called when promised holiday booked.
30 mars 2026
Svar från Hays Travel - Darlington
Thank you for your lovely comments its greatly appreciated and thank you for your booking
Svar från Hays Travel - Darlington
Thank you for the lovely feedback!
Smooth,professional service
27 mars 2026
Svar från Hays Travel - Darlington
Thank you for your feddback, We really value it :)
Svar från Hays Travel - Darlington
Thanks so much for your feed back :) We really appreciate it!
Went in to book kirsten dealt with my…
Went in to book kirsten dealt with my booking helped with the choice of hotel also checked everything was covered what i asked for with atrention to all details didnt feel rushed
30 mars 2026
Svar från Hays Travel - Darlington
Thank you for the amazing feedback :)
Dublin Trip
Great communication with Sophie , who was very efficient in booking my trip to Dublin and very informative
29 mars 2026
Svar från Hays Travel - Darlington
Thank you for your lovely comments :)
I am disappointed with my…
I am disappointed with my experience booking through Hays Travel.
This was my first time using them, and unfortunately it has been extremely frustrating. My flights have been changed three times, resulting in an 8-hour layover in Doha while travelling with a child.
More concerning, there was an error made with my hotel booking. I had originally upgraded my hotels at the time of booking, however this was changed without my request. I only discovered this issue when I was two hours away from Kyoto, which caused significant stress and inconvenience.
Despite raising this and providing evidence, I have not been offered a satisfactory resolution. I feel that the holiday I have now is not what I originally agreed to or paid for.
Overall, this experience has caused me to lose confidence in Hays Travel, and I would not use them again based on this experience.
28 mars 2026
Omdöme utan inbjudan
Svar från Hays Travel - Darlington
Hi Danielle, I'm sorry to hear you feel this way. I have tried to give you a call to discuss this and the email you sent over. I have popped a reply over to the email but if you wanted to discuss this further don't hesitate to give me a call back. Many Thanks, Natalie
Svar från Hays Travel - Darlington
Thank you for leaving us a review :)
very efficient
very efficient, knowledgeable staff, not at all pushy.
pleasant experience all round.
18 mars 2026
Svar från Hays Travel - Darlington
Thank you for the amazing feedback!
Svar från Hays Travel - Darlington
Thank you for the lovely feedback :)
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