It was easy to book a holiday. The lady who helped us was very knowledgeable and made it straight forward. Everything has been organised to make it a stress free experience. Very happy customer.
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Det här tycker kunderna
Usual friendly and efficient service. The staff are always very patient and helpful. Michael dealt with our booking with humour and care. Thanks once again to him and Emma
We are both in our late 80s and find everyday life so difficult. At Hays travel everything is arranged for us and staff are extremely efficient. We can always rely on Hays.
Företaget har svarat
Thanks to Chloe who was very efficient in booking my holiday over the phone, always great service & very quick to sort everything out! I can highly recommend the girls at Hays in Colchester!
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
12 Trinity Square, CO1 1JR, Colchester, Storbritannien
- 01206807925
4,9
Utmärkt
732 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We were greeted by the office manager…
We were greeted by the office manager Emma. Were first time cruisers and she answered all of our questions. After looking at a couple of cruise options we decided to book an Ambassador cruise to Iceland.
Very professional and a pleasure to deal with.
24 januari 2026
Svar från Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We appreciate your repeat custom and look forward to booking you many more amazing holidays.
The young lady that sorted our boarding…
The young lady that sorted our boarding pass for flights and ship could not have been more helpful
14 januari 2026
Svar från Hays Travel - Colchester
Thank you for your kind review, we look forward to seeing you again soon!
I always book thro Hays travel all…Colchester branch
I always book through Hays travel all the staff are delightful smart polite and easy to get on with this booking I dealt with Emma who was very good professional and proficient in her duties she is a credit to hays travel well done.
18 januari 2026
Svar från Hays Travel - Colchester
Thank you for your wonderful 5* review, we are glad Emma was able to get everything booked for you and we look forward to seeing you in store again soon to book more amazing holidays.
Svar från Hays Travel - Colchester
Thank you for the 5 stars and booking your holiday with us!
A lovely experience
Hi my experience with hays travel Colchester was lovely from the moment I walk in I was well look after by a very nice young lady called Chloe
Who was very informative about where I wanted to go and booked exactly the right holiday for me and my husband thank you
8 januari 2026
Svar från Hays Travel - Colchester
Thank you for the 5 stars and the positive feedback, It is very much appreciated. I am glad we got the perfect holiday booked! Kind Regards, Chloe
Chloe was amazing and if she didn’t…
Chloe was amazing and if she didn’t have the answer she researched the information and found the answer. So great to be actually able to talk to someone and have a local office to walk into if necessary. Definite worth the 5 stars I have awarded
15 januari 2026
Svar från Hays Travel - Colchester
Thank you for your lovely 5* review, we are glad Chloe was able to get everything booked for you and we look forward to booking you many more fabulous holidays!
Very Helpful
They was so very helpful and arranged a holiday that met my budget within 4 hours
7 januari 2026
Svar från Hays Travel - Colchester
Thank you for your wonderful 5* review, we are glad that we were able to get everything booked for you in store.
Svar från Hays Travel - Colchester
Thank you for your 5* review and we look forward to seeing you in store again soon to book more amazing holidays.
Absolutely fantastic service
Absolutely fantastic service
I have never booked or travelled abroad on my own before, so had lots of questions.
Chloe my agent was great, I had no idea where I wanted to go, apart from that I needed some sunshine.
And that it was a last minute booking.
I was given all the information I needed from start to finish clearly and concise.
Chloe made the whole thing a pleasure.
And made me walk out the agency with a smile on my face.
Will definitely be using Hays travel again.
13 januari 2026
Svar från Hays Travel - Colchester
Thank you for your wonderful 5* review, it was a pleasure to book your first solo holiday. We hope you have a lovely time and look forward to seeing you in store again soon.
Kind regards Chloe
Very helpful
Very helpful, even though we knew where and what hotel. Lot easier than doing it online.
13 januari 2026
Svar från Hays Travel - Colchester
Thank you for your wonderful 5* review, we are glad that we were able to get everything booked in store for you.
Svar från Hays Travel - Colchester
Thank you for popping into our branch to book and for giving us 5*
Excellent service. Listened to what we were looking for and made booking easy
Excellent service
3 januari 2026
Svar från Hays Travel - Colchester
Thank you for your wonderful 5* review and for choosing Hays Travel Colchester.
Helpful staff as ever
Helpful staff as ever. Ideal holiday booked and sorted very quickly.
3 januari 2026
Svar från Hays Travel - Colchester
Thank you for your 5* review, I am glad we were able to get everything booked for you in store
Brilliant service
I always dread organising a holiday and Hays made it pleasurable. Olivia spent a lot of time finding the best option for my needs. She was very professional, friendly and easy to speak to. Thank you, I will be returning from now on.
30 december 2025
Svar från Hays Travel - Colchester
Thank you for your 5* review.
We're happy to hear that your holiday planning was a pleasure!
It's great that Olivia provided professional and friendly service to find the best option for you. We appreciate your feedback and look forward to your return.
Went into Hays travel Colchester…
Went into Hays travel Colchester branch yesterday to book our trip to China. We were greeted by Lily who was very attentive and explained every option and made the booking a breeze and followed up with a couple of emails to comfirm our booking.
31 december 2025
Svar från Hays Travel - Colchester
Thank you for your 5* review.
We're happy to hear that your booking experience for your China trip was a breeze. We appreciate your positive feedback regarding the attentive service you received from Lily. Thank you
Hays The family shop
the manager at Hays Colchester made us so welcome and delt with our booking with grace and a smile, it was like talking to a member of the family. Thank you
6 december 2025
Svar från Hays Travel - Colchester
Thanks you, its always so lovely to see you both in store too, Thank you for booking with us and for choosing Hays Travel Colchester
The lady was very helpful in sorting…
The lady was very helpful in sorting everything out for us, including insurance, flights, etc.
16 december 2025
Svar från Hays Travel - Colchester
Thank you for a wonderful 5 star review.
The staff were so helpful in looking…
The staff were so helpful in looking for the holiday i want
10 december 2025
Svar från Hays Travel - Colchester
Thank you for your 5* review I am glad that we were able to get everything booked for you and we look forward to seeing you again soon to book more amazing holidays!
Terrific help in planning your holiday flights.
Olivia and Emma were really helpful in finding flights to USA and travel within that country. Would thoroughly recommend going to Hays Travel for planning and booking flights.
25 november 2025
Svar från Hays Travel - Colchester
Thank you for your repeat custom over the many years you have booked with us.
Excellent Service provided by telephone or in person.
The staff at Hayes are always so helpful and provide you with an excellent service.
On this occasion I was initially helped by Chloe in a telephone conversation and in the shop to finalise the booking by Emma.
They never let you down and do their best to find you a holiday at competitive prices.
I will always recommend Hayes, Colchester, to everyone who likes first class customer care.
29 november 2025
Svar från Hays Travel - Colchester
Hi Ken, It is always lovely to see you and Sue in store and pleasure to book your next adventure, thank you for recommending us to your friends who have also booked with us.
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