We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
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Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Se mer
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First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
37 Queen Street, CF10 2AS, Cardiff, Storbritannien
- 02921433032
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The young lady was very friendly and…
The young lady was very friendly and efficient thank you
3 juni 2026
Svar från Hays Travel - Cardiff
Vera Leonard,
We appreciate your kind words. We are glad you had a positive experience with us.
Kind Regards
Hays Travel
We booked at short notice Tim came up…
We booked at short notice Tim came up trumps as usual
2 juni 2026
Svar från Hays Travel - Cardiff
Mr Colin Stafford,
We are so glad we could assist on short notice. Thank you for your kind words.
Kind Regards
Hays Travel
Cruise booking
I usually book direct with P&O, but thought I would try using Hays as they come highly recommended, to see if there was any benefit of using a travel agent.
Super helpful when booking, but disappointed to not have any communication following payment of balance and prior to, or following my cruise.
13 mars 2026
Omdöme utan inbjudan
Svar från Hays Travel - Cardiff
Good Morning Julie
Thank you for your feedback. I am sorry to hear that you are disappointed with the lack of communication following your balance payment.
We do contact all customers three weeks prior to travel in order to remind them about the check in process and you should also be receiving emails directly from P&O in relation to your cruise. Can I kindly ask you to ring the store if you have not received anything and we can look into this for you.
Kind Regards
Helen - Branch Manager
Excellent customer service
Excellent customer service, Stef went above and beyond to help me with my booking. Kind ,helpful and efficient, would recommend to everyone.
Thank-you so much Stef.
23 maj 2026
Svar från Hays Travel - Cardiff
Hello Tracey
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Steph and she was able to find you the pertest holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Peter was brilliant
Peter was brilliant, he was patient and went through several options with us for our holiday. Places, things to etc.
would definitely book with Hays travel again.
17 maj 2026
Svar från Hays Travel - Cardiff
Hello Johanne
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service Peter and he was able to find you the pertest holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Very helpfull found us a great holiday,Stephanie in cardiff
Thankyou to the xardiff branch,Stephanie was outstanding,customer service very down to earth and found us a perfect holiday thankyou.
17 maj 2026
Svar från Hays Travel - Cardiff
Joanne Michael,
We are so glad to hear you had such a wonderful experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Cardiff
Svar från Hays Travel - Cardiff
TS,
We are so glad to hear you had a positive experience with us. Thank you for your kind words.
Kind Regards
Hays Travel
Always book with Hays Travel
We always book with Hays Travel in Queen Street, Cardiff because the service is always of the highest standard. All staff are highly professional and always friendly
17 maj 2026
Svar från Hays Travel - Cardiff
T J Evans,
Thank you for your wonderful 5-star review! We are so pleased to hear that our service consistently meets your expectations.
Kind Regards
Hays Travel
All staff are polite and excellent…
All staff are polite and excellent service always use them never use any one else Thank you.
13 maj 2026
Svar från Hays Travel - Cardiff
Good Morning Alan
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from the team and they were able to find you the pertest holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Just realized 2 weeks before my first…
Just realized 2 weeks before my first ever cruise that we haven’t got a balcony room like we were expecting. They call it an outside sea view room when in reality it’s just got a window and not a balcony at all.
They quoted us for the balcony and now there saying that because the cruise is less than 2 weeks they can’t help us, although they said there are still balcony rooms for sale.
Read the paper work word for word before it’s too late like it is for us. I would have expected some help considering the reviews on here but maybe the just publish the good reviews.
20 maj 2026
Omdöme utan inbjudan
Svar från Hays Travel - Cardiff
Good Morning Mr Stephens
Thank you for your feedback.
First of all I would like to apologise that you are disappointed with the service provided in store.
I have looked into this again for you this morning and can see that you have always had a Sea View cabin booked. I can only apologise if the cabin terminology is not clear enough however a cabin with a window is either called an outside or a sea view with every cruise operator. We always advise customers to check their booking confirmation and can see this was sent to you at time of booking and there is no mention of a balcony cabin on this. Had this issue been raised with us sooner we could have looked to rectify it however we are now too close to departure,
We always aim to give the highest level of customer service and can assure you all reviews are published by Trustpilot to ensure transparency between the store and our customers.
Kind Regards
Helen - Branch Manager
Very helpful and friendly advisor
Very helpful and friendly advisor , gave us lots of options and booked it easily without any fuss
20 maj 2026
Svar från Hays Travel - Cardiff
Mrs Morgan,
We're glad to hear we made the booking process easy and provided helpful options. Thank you!
Kind Regards
Hays Travel
Jacqui who we booked it through helped…
Jacqui who we booked it through helped us a lot as we had to change the booking nd she told us everything we needed to know great experience
8 maj 2026
Svar från Hays Travel - Cardiff
JUNE,
We're so glad we could help with your booking changes and provide all the information you needed for a great experience. Thank you!
Kind Regards
Hays Travel Cardiff
Peter is fantastic at what he does a…
Peter is fantastic at what he does a credit to your company
13 maj 2026
Svar från Hays Travel - Cardiff
Hello Linda
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Peter and he was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Staff were helpful and informative.
I changed pounds for euros first, very straightforward and quite. Then I purchased travel insurance for my next holiday. In both cases the staff were helpful and informative.
9 maj 2026
Svar från Hays Travel - Cardiff
Hi,
We're happy to hear that your currency exchange and travel insurance purchase were straightforward. We appreciate your kind words about our team's helpfulness and information.
Kind Regards
Hays Travel Cardiff
We always book our holidays with Hays…
We always book our holidays with Hays travel haven't had any bad.experiances with Cardiff branch
7 februari 2026
Svar från Hays Travel - Cardiff
Christine,
We are so happy to hear that you have only had positive experiences with our Cardiff branch. Thank you for booking your holidays with us.
Kind Regards
Hays Travel Cardiff
Staff are always amiable and…
Staff are always amiable and helpful,they look for the best holidays to suit your needs and produce all the documents and tickets required.Taking all the stress out of booking a holiday.
6 maj 2026
Svar från Hays Travel - Cardiff
T. Kelly,
We appreciate your kind review! It's wonderful to hear that our staff are helpful and make booking your holiday stress-free. We aim to find the best holidays for you.
Kind Regards
Hays Travel Cardiff
Svar från Hays Travel - Cardiff
Morning Jane,
Thankyou for taking the time to complete the survey, it is appeciated, thankyou for booking with me. See you soon Jacqui
Very helpful staff
Sensitive staff - we had cancelled a holiday with another company due to a bereavement. Stephanie was extremely helpful and immediately understood our needs.
2 maj 2026
Svar från Hays Travel - Cardiff
Pamela,
We appreciate you sharing your experience. We are so glad to hear that we could provide sensitive and helpful service during such a difficult time, meeting your needs with care.
Kind Regards
Hays Travel Cardiff
Svar från Hays Travel - Cardiff
Hello Anthony
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
What made it great was Stephanie in the…
What made it great was Stephanie in the Queen St Cardiff office, who gave us time, listened to what we were looking for, she had prepared some options before we went in, & was very enthusiastic.
1 maj 2026
Svar från Hays Travel - Cardiff
Hello Noel
We appreciate you taking a moment to share your kind words. We are so happy to hear that our team made your visit pleasant, and we look forward to seeing you again.
Kind Regards
Hays Travel Cardiff
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